In the age of quick solutions, the question of convenient return of goods arises very opportune. OBI hypermarket offers special conditions for returning goods. They differ from those adopted by Russian legislation, showing customer loyalty.
Consumer rights in returning good quality goods
According to the requirements of Russian law, the buyer has the right to exchange goods that are not suitable for the characteristics within 14 days after the day of purchase. Exchange is possible only if stored receipts, product seals and labels.
If a similar product is no longer on sale, the seller must refund, and by bank transfer, the money is returned to the account no later than three days from the date of return of the goods.
About company
The German company first opened its store in Germany in 1970. The founders chose the self-service format, providing a huge assortment of goods for home and garden over a large area. In other countries, stores began to open in '94. The first store abroad was OBI in Italy.
Now hypermarkets are open in 11 countries of Europe and take first place among sites of this format and theme. There are more than 630 stores, 27 of which are in Russia. OBI hypermarket can be found in Moscow, St. Petersburg, Krasnodar, Tula, Yekaterinburg, Kazan, Omsk, Surgut, Saratov, Ryazan, Volgograd, Bryansk and Nizhny Novgorod.
With the demand for goods and coverage of a large territory, more than 50 million people make purchases in the company per year. But few of them know that OBI hypermarket provides special conditions for the return of unsuitable goods.
Returns to OBI
The OBI construction hypermarket is loyal to its customers. The founders of the company understand that during construction and home improvement a lot can go wrong and allow you not to puzzle over how to return the goods to the OBI store. Return of goods is possible within 101 days. This means that you can buy furniture and materials a lot in advance without worrying about the quick expiration of the usual 14 days available for return.
The rule applies only to goods of good quality, therefore, after the acquisition, it is necessary to inspect the materials for the absence of marriage.
Club membership of the hypermarket chain and its advantages
In the hypermarket club membership is available, which is activated after receiving a card in the store itself. Usually membership gives discounts or cumulative bonuses, but OBI decided to improve the service for customers. With membership, the return deadlines at OBI are increased to 120 days in addition to other features.
Therefore, when purchasing goods in advance, it is a good thing to take care of getting a membership. In the future, this will save time and remove the unrest that often occurs during redevelopment or construction of large-scale.
How to return bulky goods to a hypermarket
When the question is raised about the return of goods, it is first necessary to determine what quality the goods are and for what reason they intend to return them. If the product is of proper quality, then it is returned by the buyer on their own.
If, by mistake, a defective product was purchased, then the refund is at the expense of the store. All logistic expenses in this case are borne by him.
When buying small items, such as flower pots or sinks, other small goods, returning to OBIs in the hypermarket does not seem complicated. It’s another matter if a shower was ordered, which certainly doesn’t fit into a car or even a bus. In this case, you can contact the call center and request a paid return of the goods, the hypermarket employees will come and pick it up themselves.
Remote Return Shopping
If the product was purchased via the Internet, under the terms of returning the goods to OBI, during the opening hours, the purchased one is returned only to the hypermarket from which it was brought. The address can be found on the invoice or check.
In order to create a request for a refund by the company, you must contact the service contact center by phone. Operators will be able to calculate the cost of the service and offer return options.
If the desire to return the product appeared due to the detection of marriage, then in this case it can be returned completely free. This must be reported to the call center employees so that they can register the application at the company's expense.
But to pay for the return of goods of good quality to the driver-forwarder can only be in cash. Money can be withdrawn only directly at the OBI hypermarket, being present there personally with all the accompanying documents, including papers on the transfer of goods.
Partial failure
Sometimes it happens that after choosing goods in the online store, the buyer decides to change his mind and not take part of the things. In order to avoid additional waste of time and money, it is necessary to notify the hypermarket of your decision as soon as possible. The thing is that after the goods are shipped to the logistic company by the store, it is possible to cancel part of the order only by issuing a return, which means that you will need to return this part to the store on your own, and only there you can get the money back.
To avoid all this unpleasant procedure, just call the call center and ask to make changes to the order. Then the employee of the hypermarket will deliver only the right product.
What to do if the item has been damaged
In Russia, you can return or exchange purchased items only if they are new. This means that you can’t use things before returning, you will not be able to return the trash bin due to an unsuitable size after use.
In addition, it is worth mentioning that it is impossible to issue a return of goods to OBI without a receipt. When a buyer accidentally spoils a product just bought, then it is no longer possible to return it. The exception is the warranty case, but then the return conditions will already be slightly different, and you should contact the service center of the supermarket or the manufacturer of low-quality goods.
If a defect is detected during the use of the product, then such goods of inadequate quality can be returned to the store without problems, exchanging for a new one, subject to its availability. If there is already no similar product in the store or in the warehouse, then the seller draws up a refund.
What goods are not subject to exchange and return
There is a certain list of goods that cannot be returned back to the store or exchanged. The OBI hypermarket assortment is very large and, of course, such non-returnable goods are also found in it. This should be treated carefully, since sellers are not obligated to warn that the buyer is not entitled to exchange this or that type of product.
Non-returnable products that can be purchased at the hypermarket include:
- Plants. Naturally, you can buy plants from a company that sells goods for home and garden. OBI sells indoor flowers and seedlings for open ground, exotic flowers and even trees. Their condition directly depends on the quality of transportation and content, so they can not be exchanged for similar or returned to the store.
- Furniture sets and sets.
- Household chemicals.
- Crockery and cooking utensils, containers for food.
- Products that are sold per meter.
This category includes various things that are sold by cutting a piece from a large material. These are:
- textiles, such as curtains or just fabrics, including lace and braid;
- cables, cords and wires;
- various building or decoration materials for decor, such as linoleum, carpet and so on.
The requirement is justified by the violation of the integrity of the initial product, which means that such an acquisition cannot be returned.
There is an exception to each rule, sometimes stores go to meet customers if this is consistent with company policy. Before buying a product in doubt, the best solution would be to ask the manager if this item can be returned to them in case of marriage.
The benefits of shopping at OBI hypermarket
As it becomes clear from the article, it is best to make purchases for the home and garden in OBI, since usually building materials are purchased in advance and if defects are found after two weeks from the date of purchase, you will no longer be able to apply for an exchange or return to the building materials store.
The hypermarket offers a unique opportunity to exchange and return goods to OBI within 101 days, and members of the membership club can use the return even 120 days after purchase. In addition, membership gives discounts, participation in promotions and cumulative bonuses, which will make purchases even more pleasant.
The day of purchase of the goods is not included in the number of days available for return. It is necessary to consider this: day of purchase + 101 days.