Controversial processes that sometimes arise between customers and construction companies can permanently ruin the life of both parties. For this, there is a customer service. It is her direct responsibility to ensure mutually beneficial and competent cooperation.
Market competition
Finding a construction customer or a reliable contractor company sometimes makes job seekers lose a lot of time, turning everything into a vicious circle run. Why is this situation? This is due to the great competition in the construction industry, which is becoming even greater day by day. Many companies advertise their services, but in reality not everyone can provide adequate quality.
A lot of reasons can be to blame for this - from a poorly selected site to incorrectly failed communications. Customer service is such an organization that will avoid any strife between the parties by conducting a complete independent check. This is a guarantee that the case will not turn into lawsuits, and everyone will be satisfied.
What does the customer service in construction do
First of all, the functionality of this service includes the selection of a reliable and profitable partner. After that, this service will conduct continuous and productive work with all bodies carrying out state supervision, with contractors and investors. And of course, with organizations whose responsibilities include the preparation of design estimates .
What allows to ensure the quality of cooperation
As you can see, the customer’s service is providing complete accompanying control over the construction process, where the rights of each party are protected. Such a profitable and highly effective cooperation is carried out due to the fact that all conditions are initially openly negotiated, and then there is control and stringent requirements are put forward for implementation to ensure the quality of the work performed.
Admission Documentation
It is clear that only professionals can work in such a serious organization. Indeed, conducting technical supervision implies full possession of the necessary knowledge and the presence of accumulated experience. Thus, a customer service is an organization whose employees have such characteristics as responsibility and the availability of specialized education. To carry out construction control, such a structure must have a valid certificate issued by the SRO for admission to work.
What the organization implements and guarantees
The company's specialists provide control at all stages of the work - from the development of project documentation to the complete commissioning of the constructed facility. The functions of the customer service include:
1. The study of the land (proposed construction site).
2. Determining the possibility of obtaining the main permits.
3. Consulting with the investor, as well as with other specialists of city services.
4. Even before the start of design, prepare a number of necessary documents according to the source data, the list of which includes:
- Engineering-geological, environmental baseline data, information about the technical condition of existing buildings.
- Construction passport.
- City plan of the land.
- Ordering and conducting topographic, geo-and environmental surveys.
- Determination of technical conditions for joining the city networks.
- The main document is an order for the right to design and build.
5. Coordination of the package of source and critical documentation to consider all possible options aimed at minimizing customer costs.
In addition, customer service:
- Prepares and conducts a tender among the declared design companies in order to determine the general designer, as well as design subcontractors.
- Responsible for the preparation of contracts with design organizations.
- Prepares documentation for the election of a general contractor for construction work.
For whom it is advisable to appeal
Many citizens will probably be wondering for whom such organizations are being created, who can contact them? In principle, the customer / developer service considers absolutely all offers. After all, their main task is to comply with the interests of all parties. And it can be used not only by customers who ordered the construction of buildings, houses, etc., but also by contractors, investors, as well as entire departments for capital city planning.
The benefits are obvious to everyone. For example, the customer is spared the need to deal with red tape with the initial documentation, as well as resolving his issues with government agencies. All this will be arranged, conducted and verified by the hired service. As for the construction organizations, it’s also good for them, since they get an interesting project and a serious customer. In addition, the implementation of work in accordance with the declared quality will be an advertising project that distinguishes the company from competitors. We can say that here all parties benefit.
Stage of construction
At the stage of construction of the facility, the technical customer service carries out constant quality checks of the work performed. And without fail the acceptance of the planned physical volumes of the completed stages in the course of activities in accordance with the acts. In addition, it conducts an audit and acceptance of critical assembly elements with a check on the quality of installation. Supervises their tests and draws up executive documentation. It also organizes and conducts (with its own evaluative participation in the work) the state acceptance committee regarding the completed construction of the facility.
Service Maintenance Budget
The funds provided for the maintenance of customer-builders should be included in the estimate documentation, and specifically in Ch. No. 10 of the consolidated calculation of the cost of construction (Clause 4.87 of the MDC Methodology No. 81-35.2004).
If the work is carried out at the expense of the federal budget, then the amount of the specified financing is determined in accordance with the standards approved in 2005 by the State Construction Committee of the Russian Federation. How is this calculated? The cost of maintaining the customer service of technical supervision, in the case of using the federal budget, is calculated as a percentage: from 1.1-1.5% of the annual volume of capital investments (according to Appendix No. 2 to the order of Rosstroy No. 36). It depends on the amount of capital costs and the number of settlements in the region where construction is ongoing.
If finances are not from the state budget
If the construction is funded by private investors, then they set the amount of funds on their own. This can be already decided and spelled out in the contract for the organization of construction. For example, the content of the customer-developer can be negotiated and determined in the form of a certain separate amount of cash. Or, as in the case of state budget funds, payment for the work of the service may be a certain percentage in relation to the amount agreed upon by the parties of a specific indicator (for example, regarding the volume of capital costs or another value of an economically justified indicator).
Transfer to content
As a result, if the amount is initially indicated, then the funds will be transferred by the developer separately from the capital budget allocated for construction. For example, in the form of remuneration for the work done.
The customer service can be financed from the already constructed real estate objects included in the inventory value if the funds are recovered from the estimated appropriations and are considered capital expenditures for the construction. For the purposes of such an accounting of expenses, this norm is indicated in paragraph 1.4 of the provisions for the accounting of long-term investments.
By agreement
When drawing up a contract with representatives of the technical customer service, the investor can assign absolutely any amount of responsibilities to them. This also applies to the full management of all stages of the implementation of the invested project. Services may include everything from the collection of initial permits to the start of development of a project to the execution of permits for commissioning. If necessary, they will also be engaged in other matters, for example, drawing up the required agreements with resource-supplying and operating companies.
Independently or not - a matter of choice
A technical customer is an official service company that literally organizes and controls the entire ongoing process of building an object - from the development of project documentation to its commissioning. The developer can carry out the functions of such an organization independently. However, the involvement of specialized firms very quickly became widespread. So it's worth it.