The market for freight transportation services, including in the express delivery segment in Russia, is among those that, regardless of the situation in the economy as a whole, are capable of quite active growth. This is facilitated by the dynamic development of a number of industries, which determines the increase in demand for such services - for example, with regard to online trading. The most famous and, most importantly, the following major market trends for companies in the freight segment are SPSR Express. What are the features of organizing a business in this corporation? What do clients and employees write about her?
Company Overview
The SPSR Express company , reviews of which are found on many thematic online portals for the reason that this brand is one of the most famous in the Russian transport services market, was founded in 2001. According to experts, the corporation is one of the leaders in the express transportation segment. Initially, the company provided services in a rather narrow segment, delivering in express mail format. But then, as various innovations were introduced, the company turned into a full-fledged express operator on a federal scale.
Now SPSR Express provides a full range of services for the delivery of goods of various formats and dimensions in Russia and abroad.
history of the company
It will be useful to get acquainted with the history of the company. This will help to better understand the features of SPSR business organization, as well as more objectively evaluate what users and experts say about SPSR Express. Reviews of the company, presented on portals on the network, often simply do not correspond to real facts - for example, based on the fact that one or another user evaluates services or infrastructure that the company does not have or that appeared after leaving a review in a city .
So, the company was founded in 2001. The first cities that SPSR Express began to serve were Moscow (the head office was located in the Russian capital), St. Petersburg, Kazan, and Nizhny Novgorod. Immediately, it begins to actively deploy a network of branches within the framework of a large geographical coverage: from Kaliningrad to the Siberian cities of Russia. The development of the enterprise is also assisted by an agent network. By December 2004, the brand is already present in all regions of Russia. Subsequently, SPSR-Express (reviews by market experts can characterize this solution on the positive side) begins to use its own route network. A single information technology center is being created to handle cargo handling.
In the period from 2005 to 2007, the company actively interacts with government agencies - in particular, in the framework of the initiative to form a national Association of non-governmental operators in the postal segment. By October 2005, the corporation's business growth rate is about 90% per year.
In 2006, the brand, the first of those representing its segment, entered the Chamber of Commerce and Industry of Russia. The enterprise, developing its business, creates its own transit centers in large Russian cities. The establishment of these infrastructural elements allows to increase the efficiency of the movement of goods between the regions of the Russian Federation, as well as reduce transport costs.
In 2007, SPSR Express Corporation (expert reviews may also indicate a high assessment of this decision) opens a large technological logistics complex in the Russian capital on the territory of 10 thousand square meters. m. The company expands its own operational capabilities, ensures the growth of transportation dynamics, introduces new technologies and focuses on providing the highest quality of services.
In 2008, the company began to provide services in the form of direct mails, in the framework of which customers are provided with a service in the form of an SMS notification of cargo delivery. In 2009, the company introduces a high-tech sorting center, the use of which helps to increase the dynamics of the processing of consignments while maintaining integrity control of the packaging used. In 2010, another SPSR Express service appeared - cargo delivery the day after departure.
The company begins to actively introduce itself into the distance trading segment . In 2010, the company also won the tender for the provision of services for the delivery of documents used by educational institutions in the framework of the exam.
In 2011, the company increases its own fleet of vehicles used in the provision of courier services by more than 25%. Employees of the company, carrying out the delivery of goods, begin to use special mobile terminals to quickly exchange various data with the corporate information system.
In 2012, the company introduces a new line of branded services. This allowed us to further increase the dynamics of transportation, expand the geography of the brand’s presence, and supplement the range of services provided with new positions. In the same year, the corporation began to actively cooperate with Russian banks: services for delivering credit cards issued to customers of financial institutions to their homes became popular. At the same time, banks are provided in many ways with unique SPSR Express services - tracking the movement of loans, transferring information about the status of the card, as well as confirmation of data about the client who received it.
In 2013, the company is actively promoting itself on the international market by signing agreements with world famous players in the transport services segment - ASOS, NEXT, Sears and other brands. Thanks to the development of this area of the SPSR Express international partnership, Russian citizens are able to order goods at the largest foreign online portals. Among the most famous services provided by the brand within the framework of the considered line of activity is the delivery of Russia-Express SPSR. Reviews about it are also often found on thematic resources.
In 2014, the company continued its development of international markets, concluding contracts with major global brands such as wnDirect, Boohoo, Clarins, NCR. But further development in the domestic market was also given great attention. So, the company introduced the infrastructure necessary to ensure the functioning of acquiring networks in accordance with the new norms of Russian legislation. Much attention was paid to solving the brand of various social problems: for example, the company supported the holding of the Formula Masters Russia racing series.
In 2015, the corporation introduced a new line of services for companies engaged in distance trading. The use of innovations proposed by the brand allowed market players to reduce the time of transportation, as well as optimize communication with customers. The tariff policy was optimized for services provided in the countries of the Customs Union.
In 2016, the company continued to improve its infrastructure, especially in terms of ensuring financial transactions: couriers delivering goods to their destinations received mobile acquiring terminals that can accept payment by plastic cards. The ability to pay for card delivery services is a significant factor in customer loyalty.
This is the history and features of SPSR's business organization. It will be useful to study other information about the brand - for example, reflecting the specifics of the company's activities.
The main activities of the company
The key activities of the corporation are:
- transportation by road - in intercity, intercity formats, represented by transportation of groupage cargoes;
- transportation by rail, sea and river;
- air transportation;
- logistics for all modes of transport;
- additional services and provision (courier services, expeditionary services);
- Express delivery.
The company is actively developing cooperation with actors in the online trading market. Delivery Russia-Express SPSR is in demand when placing orders from the largest foreign online stores. Clients of the company can be both individuals and legal entities. SPSR Express can develop a variety of branded solutions for them.
Branded solutions
The company develops proprietary solutions, in particular, for trading organizations operating in the online trading format. The SPSR PicklandPack product enabled retailers to organize a fully functioning online store - with a website, tools for managing the infrastructure for storing goods, completing packaging, and packaging. In addition, retailers were able to carry out, using the specified SPSR product, tracking the delivery of goods to the buyer.
Company Infrastructure and Scale
The infrastructure of the corporation is represented by:
- 9 large distribution centers;
- 200 regional branches, as well as representative offices.
The company has more than 1000 cars at its disposal. The company employs more than 4,000 employees. The company delivers goods to more than 6,000 Russian settlements.
Company reviews
Now let's look at how the public evaluates the performance of SPSR Express. Reviews of employees and customers of the company can be found on many online portals, and they can be very different depending on the experience of interaction with the company in question for a particular person. But, nevertheless, on the basis of familiarization with them, it is quite possible to get a general idea:
- on the quality of the functioning of specific services provided by the company, for example, such as Russia-Express SPSR;
- customer service level;
- assessment of the company as an employer.
Consider the marked categories of reviews in more detail.
Reviews of the Russia-Express SPSR service
So, among the most popular services provided by the brand is delivery in the Russia-Express SPSR format. Reviews about it thus reflect the experience of the company interacting with customers who place orders, mainly in large online stores, including foreign ones.
The Russia-Express SPSR service, as SPSR customers may note, in many cases simply has no alternative in terms of combining delivery speed and service rates. In this sense, the brand is one of the most competitive players in the market.
As for the quality of SPSR services in this segment, its assessment, on the whole, suggests that the company is coping with the tasks assigned to it to ensure international transit no worse than other suppliers who may be ready to provide their services at more expensive tariffs. The most important thing when using services like Russia-Express for a client is to carefully follow the instructions that appear on the checkout form. If all the necessary data is specified correctly, then no delivery problems should arise.
SPSR and personal data protection
Many users are wondering: “If SPSR Express asks for passport data, is it safe to provide them in online forms?” It is worth noting that it is unlikely that one of the largest federal brands will carry out unlawful actions, in particular, related to the handling of personal data of customers. Moreover, the company actively interacts with government agencies, is open to them, and, obviously, will try to bring its own methods of exchanging data with customers in accordance with the law.
Thus, the user of SPSR services has the right to expect that the company, least of all interested in the appearance of problems with the implementation of the law, will use the passport data of customers for other purposes. She asks them, besides, not just like that, but for the correct identification of the recipient of the parcel - and this is actually in his interests. Verification of passport data by the delivery service is a factor in improving services, and not an attempt to use the client’s personal data for any other purpose. In any case, if in doubt, you can always contact the SPSR support team. Judging by the reviews, she solves the tasks assigned to her at the proper level.
SPSR customer service level: reviews
The most important factor in the competitiveness of a service provider, such as those provided by SPSR, is a quality support service, prompt feedback. In this sense, the services of the company in question are at the level of market leaders. If necessary, you can always clarify by contacting the federal number in SPSR Express, addresses, phone numbers, online contacts of various company divisions, internal services, after that - go there and find out the necessary information. In principle, the competence of the head office of the company contains an exceptionally wide range of issues related to the activities of the company, and it is highly likely that the applicant will not have to subsequently go to local units.
It is noteworthy that the company's competent specialists track reviews about it on the Internet, and, if necessary, respond to them directly in the appropriate online forms. In many cases, this can contribute to resolving problematic issues that arose during the interaction of the client who left the review and the company - in the person of a territorial unit or some service. By contacting the SPSR support service, the client can receive clarifications on the use of certain SPSR Express services. Tracking an order, for example, can be attributed to the most popular. You can get advice on the delivery of a specific order or on the rules for the provision of such services in general.
SPSR as an employer: reviews
Another category of reviews about SPSR is the one that characterizes this company as an employer. The staff of this corporation, as we noted above, is more than 4000 specialists. In addition, the company cooperates with a large number of agents, contractors, and is actually an employer for them. How do employees evaluate their experience with SPSR Express?
Employee reviews are largely determined by the specifics of their position. If this assumes that the employee receives compensation, represented mainly by the salary, then there may not be any special reason for treating the company too loyally or, on the contrary, with criticism. The employer is likely to offer the employee conditions that are consistent with those that have developed on the market, no better and no worse than competitors.
In turn, if a position involves a person receiving a salary mainly in the form of bonuses or, for example, percent of the amount of contracts, then its value will depend on the actions of a particular specialist, his efforts and skills. In this sense, praising or, conversely, criticizing the company also makes little sense. But in general, as an employer, SPSR Express can be evaluated as a company that is quite modern in terms of labor organization, technological, able to offer employees good conditions for obtaining decent earnings, as well as for career growth.