Wanting to send documents or parcels to another city or abroad, we usually turn to the Russian Post office. But it may be necessary for delivery to be done urgently, sometimes by a specific date. In this case, many prefer to use the paid courier delivery services, which are provided, for example, by SPSR-Express LLC. Reviews will help you figure out how well this company works.
About company
What do we know about SPSR-Express? The company was founded in 2001. Offices were immediately opened in Moscow (head office), Nizhny Novgorod, Kazan, and St. Petersburg. The owner of the company, Vladimir Solodkin, outlined a strategy and program for the development of the company for several years to come. Until 2007, SPSR-Express LLC actively expanded its service area, opened new branches, and increased staff. The delivery process was optimized: analysts planned new routes. Gradually increased the quality of service. New software was launched.
In 2016, the company services over 6,000 settlements in the country. In total, 9 distribution centers and 200 offices operate in Russia. In Moscow, on Vladimirsky highway in 2007, a large logistics center was opened. The staff by this time includes already more than 4000 people. The company has at its disposal more than 1000 of its own trucks.
The main principles of work that guide SPSR-Express:
- speed;
- personal approach to each client;
- safety of contents of mailings;
- rational decisions.
From the first letters of the names of the principles, the abbreviation "SPSR" in the name of the company was compiled.
Reviews about SPSR-Express (Moscow), as well as the company's website, report that the delivery service has concluded major contracts for the transportation of goods with well-known international retailers: ASOS, NEXT, Sears, Aliexpress. Among the regular customers and partners of the company also include:
- mobile communication operators Megafon, Beeline, MTS, Tele2;
- Ebay auction
- suppliers of equipment Panasonic, Toshiba;
- financial institutions Alfa-Bank, Binbank, Renaissance Credit;
- suppliers of products for the care of appearance āLorealā, āLacosteā, āYves Rocherā, āClarenceā.
Contracts with large corporate clients at SPSR-Express (reviews contain such information) are drawn up clearly, with the participation of qualified lawyers. In case of violation of the terms of cooperation, the courier service is obliged to pay fines, and the customer has the right to terminate the contract ahead of schedule. In 2010, the company "SPSR-Express" won a tender for sending materials to the exam. The company exports correspondence and cargo to any country, and so far imports mail only from Kazakhstan.
Since 2010, a unified information center began to operate at SPSR-Express. Company customers can now receive information about the status of their mailings via the Internet. A customer support hotline is also open. Since 2013, SPSR-Express has been cooperating with banks. The courier service is trusted to deliver plastic cards to customers.
Service list
Reviews of the company "SPSR-Express" confirm that the courier service is engaged in both the transfer of correspondence and the transportation of any goods that do not require special permission.
The company refers to many types of delivery by the names of animals. We will tell you a little more about the services of the SPSR-Express company.
- Hummingbird. Delivery of documents (weight including an envelope is not more than 400 grams per 1 waybill) from door to door. As part of this service, you can send a letter, documents, printed materials to another city. The subject of dispatch to the customer is the courier. An employee of the company in another city arrives and delivers the item forwarding to the recipient at the specified address.
- "Cheetah". Transportation of documents and goods weighing up to 31.5 kg. Within the framework of this service, it is not allowed to send food products, cosmetics, medicines, household chemicals, or appliances.
- "Pelican". Delivery of goods of any weight, but of such a size that the sum of the width, length and height of the package does not exceed 120 cm. As part of this service, special transportation conditions are provided, special precautions are taken. You can send cosmetics, household chemicals, medicines, dietary supplements, foodstuffs, appliances, some dangerous goods to another city or country.
- "Buffalo". Transportation to other settlements of heavy (from 68 kg), but small in size items. The sum of the width, length and height of the package must not exceed 120 cm.
- "Freight". Delivery of heavy and oversized cargo.
- "Online." A special range of services for online stores. The courier delivers the goods to the customerās house and accepts payment for it. The recipient of the parcel can try on or test the item in the presence of the courier before transferring the money.
- āFulfillmentā. A range of services for storage and warehouse logistics. Courier service for customer orders can take care of their goods.
Related Services and Competitive Advantages
Why is the express delivery service more attractive and convenient than Russian Post? What are the competitive advantages of SPSR-Express LLC? Testimonials indicate that for customers important additional services offered by the company. They include:
- The ability for the client to personally monitor the status of the execution of the order by the invoice number via the Internet. This service is provided free of charge.
- Return to the client of supporting documents with a note that the addressee received a letter or parcel. This service is similar to the delivery of a notification of receipt carried out by Russian Post.
- SMS informing the sender and the recipient about the status of the order.
- Delivery of mail in person.
- Receipt by the courier of the item forwarded to the address indicated by the client.
- Packing of cargo in additional containers.
- Forwarded item insurance.
- Individual delivery control by responsible staff.
- Cargo handling.
- A set of services determines the final cost. Delivery is more expensive than at the Russian Post offices. But turning to SPSR-Express LLC (reviews confirm this), the client saves himself and the recipient from the need to stand in lines and lose time. Both parties do not have to worry about the safety of the package either.
Feedback on the quality of the courier service
The most important indicators of the quality of work of the delivery service are the safety of mail and the speed of their forwarding. About how well the SPSR-Express company fulfills customer orders, positive reviews are often found. The high quality of services is also evidenced by statistics. It is known that in 2015 the company shipped 90 million mail items. Such a figure is impressive!
Of course, about how delivery works at SPSR-Express, negative reviews are also available on the forums. However, if we recall the total number of letters and parcels delivered by the company to addresses, it becomes clear that the proportion of dissatisfied customers is very small.
Many customers report that the courier service is working clearly. Mail arrives exactly on the days when they are expected. Some customers receive letters or parcels on their own at the points of issue of SPSR-Express LLC. Their reviews also say that the mail arrived quickly, there were no problems.
Disadvantages of the courier service. Negative reviews
Of course, the SPSR-Express courier service also sometimes makes mistakes and shortcomings in work. Customers from time to time leave negative reviews about the quality of its services. Sometimes situations arise when mailings, including goods from online stores, do not arrive on time. It is doubly disappointing if a gift was ordered on a holiday.
Customers, having not received the package on time, turn first to the unified delivery monitoring system on the SPSR-Express website. It often turns out that the information in the database is false. For example, in the program it may be written that the recipient of the parcel was repeatedly tried to get through, but he was unavailable. At the same time, the customer knows for sure that his mobile phone has been switched on and there are no unanswered calls.
The author of one of the reviews shared an extremely unpleasant story about how for two and a half months he could not receive the goods sent by the online store. The package did not arrive on the appointed day, and the customer turned to the SPRS-Express hotline. Employee reviews said that the parcel had arrived long ago, but the online store incorrectly indicated the clientās cell phone number, missing one digit in it. Couriers should have noticed a clear mistake. But the system recorded only a lot of attempts to reach a non-existent number. Delivery service employees did not attempt to verify the sender's correct contact information.
The operator of the hotline, having understood the misunderstanding, promised to deliver the goods by courier the next day. But another day passed, and again no one contacted the client. The customer again called the hotline. It turned out that the parcel was returned to the sender even before his first call to the operators. Of course, the client in this situation left an extremely unpleasant impression on the work of SPSR-Express.
Customer Relationship Reviews
There are reviews of some customers that, in case of disagreement, the SPSR-Express couriers behaved incorrectly, could be rude.
One regular user of online stores compared the quality of service of SPSR-Express and the competing company Fedex. The courier from Fedex, as the author of the review tells, called in advance and notified that he had a package. He politely asked when it was more convenient for the client to receive the parcel, and arrived exactly at the agreed time. The courier from SPSR-Express behaved differently. He said in a displeased voice that he had many addresses, and insisted that the recipient of the parcel wait for him from 12-00 to 16-00. The courier refused to give a more accurate time. Arriving at the address, the delivery service employee arrogantly demanded to present a passport, after which he did not even look at the document.
The client left a comment that online stores themselves choose a delivery service, and the recipient can only come to terms with the choice of the seller. However, in the future he himself will not contact SPSR-Express for anything.
Corporate customer service
As already mentioned, SPSR-Express works with large customers. It is curious that buyers of online stores ASOS and Aliexpress, for example, unanimously argue that orders arrive clearly at the agreed time, there are no problems and disagreements. Is this really so?
At international level retailers, agreements with SPSR-Express are concluded under very stringent conditions. They provide for penalties for any shortcomings in the work of the delivery service. In addition, the SPSR-Express company clearly does not want to spoil relations with large customers.
Small legal entities, however, cannot achieve similar privileges and concessions from the courier service. Therefore, the delivery department, most likely, directs the main forces to the execution of orders of large corporations and the state.
Company reviews on negative reviews
Probably, due to the large number of negative reviews, one of the sections of the SPSR-Express company website is devoted to possible difficulties in receiving parcels. The company management draws the attention of customers to the fact that there are unscrupulous online stores. Scam sellers may inform the customer that the goods have been shipped. As confirmation, they will show him a fake scan of the SPSR-Express consignment note. Having seen the document, the client pays for the goods. Later it turns out that the parcel was not sent, and the online store does not have any agreements with the courier delivery service.
In this regard, SPSR-Express encourages customers to be vigilant and place orders only in trusted online stores. When planning to buy goods on an unfamiliar portal, you should at least familiarize yourself with the reviews of other customers about it before paying money.
Work in a company
In connection with the specifics of the company, the company has a large number of branches in the country. In almost every city there are vacancies in the offices of the SPSR-Express company. Employee feedback on how good this company is as an employer is mixed. Letās try to figure out whether itās worth going for an interview to the SPSR-Express courier service.
Note that, according to the Superjob portal, this company is an attractive employer. A well-known online resource evaluates firms, including in terms of the frequency of publication of new vacancies. Fresh announcements regularly appear from the SPSR-Express company. Employee reviews, however, make it clear that the regular search for specialists in different areas is associated with a large turnover of personnel.
Which specialists are most often needed
SPSR-Express companies most often require walking couriers, drivers on personal vehicles, support service operators and customer service managers. Contests for warehouse employees and laborers are held a little less frequently.
How are the interviews
Suppose you are interested in working in SPSR-Express. Reviews report that interviews at this company rarely take place on a positive wave. Personnel responsible for staff recruitment behave incorrectly. Some candidates for the position, appearing for an interview, were immediately refused without explanation. One applicant complained that the interviewer talked over the telephone almost without a break during their 15-minute meeting, after which he rudely asked the candidate to leave without even having listened to him.
What else do applicants say about interviewing at SPSR-Express? The responses of drivers (they are hired much more often than other specialists) contain information that representatives of the personnel department are sure to ask about the official experience. Apparently, it is very important for the company that the āhelm workersā have entries in work books about past duty stations in similar positions. In order to be accepted into SPSR-Express LLC, the reviews of drivers (Moscow) indicate the minimum required length of service - 2 years. Many job seekers have this difficulty. Drivers often work without a book.
What are the other features of the device for service in SPSR-Express? Employee reviews (Moscow) report that a prerequisite for an employer is to have paid tuition. It is also important to note that not all branches of the company employ employees. For example, the SPSR-Express branch (Smolensk), reviews of which are ambiguous, conclude work contracts with drivers and workers. This means that the employee is obliged to independently calculate and pay taxes to the budget. In addition, with this form of cooperation, the employee does not have the right to leave and sick leave.
Wage
Salaries in advertisements for the search for specialists for non-managerial positions are usually indicated in the amount of 23-25 āāthousand rubles. The same amounts are announced at interviews with the personnel services of SPSR-Express. These offers are relevant for provincial cities. Drivers are promised additional compensation for fuels and lubricants, the cost of mobile communications. The reviews of SPRS-Espress (Moscow) provide information that the same level of remuneration has been adopted at the head office, despite the fact that the cost of living in the capital is much higher. For small cities, such a salary is common. In conditions of market instability, unemployment, many job seekers are ready to agree to it. However, it is important for them to know if the SPSR-Express company fulfills its promises. Reviews from drivers, as well as specialists from other categories, say no.
Actual income is much less than declared. Interviewees are voiced a hypothetical salary with bonuses, which they will receive subject to the maximum implementation of the plan. In fact, the salary (the amount of the salary that will be exactly paid) is 60-70% of the declared amounts. For example, drivers are often voiced a monthly fee of 24-25 thousand rubles. In fact, they get 16-18 thousand in their hands. In addition, although the company promises to fully compensate for the costs of fuels and lubricants, this obligation is not always fulfilled. Bookkeeping often āforgetsā to make a payment.
Schedule
Reviews about the employer "SPSR-Express" do not sound, as we see, very encouraging. To this it is worth adding that the courier is overloaded with business. Some drivers, especially those who have freight transport, get so many orders that they have to go to addresses from early morning until midnight.
Conclusion
What can you say about the reliability of the SPSR-Express? The reviews suggest that the courier service as a whole works quite clearly. However, the main efforts of the company are aimed at servicing corporate customers. The goods from a large online store are likely to be delivered on time, but there may be difficulties with the order of a private person.