VKontakte is one of the most popular social networks in Russia. Developers care about their users, constantly improve the service and introduce innovations. Because of this, many people have questions that technical support helps solve. How to write “VKontakte” to technical support? Let's talk about how to use it and where to look.
How to write in technical support "VKontakte"
If you have a question about working with VKontakte, then technical support will be able to answer it as quickly and accurately as possible. Contacting her is very simple - just click on the "Help" button and fill out the form. We’ll consider two options for writing “VKontakte” to tech support. This can be done using a computer or phone.
How to write a letter to the technical support "VKontakte" from a computer or the main version? A few months ago, VKontakte updated the design, which was available to users, but was not mandatory. Since August, the social network has completely switched to a new style and arrangement of elements, i.e. buttons. Now, in order to write technical support, you need to pay attention to the upper right corner. It contains your photo and name. If you click on the photo, a small menu will pop up. The "Help" item is located there, above the "Exit" button.
How to write in the technical support "VKontakte" from the phone? To do this, select the last item in the menu - "Settings". In it you will find the word "Help". Click on it and go to the list of questions. If none of the suggested questions fits, then drive in your own. You will be offered similar options, but in case of a mismatch, you can ask your own. Next, you simply ask the question in the form below.
How to fill out a form
How to write “VKontakte” to technical support? To do this, just fill out the form. You already found the "Help" button, went to the desired page. Now enter your question in the box above. Several options will be offered that match yours. Press the spacebar. Below is a button that prompts you to ask a question. You will be asked to write technical support if the necessary article could not be found. Click on "Write to us" or "None of these options is suitable" and go to the form for the question. In the title of the question we write the main topic, a little below describe the problem in detail. You can attach a photo or document to the question.
How to read the answer to a question
After the answer is received from technical support, you can see the notification in the menu block. It is displayed with the word "support" and after reading it disappears. The letter gives detailed instructions on what needs to be done to solve the problem. Often there are situations when a social network does not imply the actions that you need. The technical support agent will certainly offer you a similar option or one that will solve your problem as much as possible.
After the question is answered, a separate tab will appear - “My questions”. It indicates the number of questions you have asked. If necessary, you can read the answer again and solve the problem. They will also be asked to answer whether the support agent solved the problem. To do this, you must select the desired option in two statements. The first concerns the work of the support agent itself - choose between "This is a good answer" and "This is a bad answer." The second concerns whether this answer helped in your situation - "Everything is in order, thanks!" or "Problem not resolved." If you didn’t like the answer, then a field will appear where you can express your problem twice and write why the information from the support agent is not suitable for you. This information will be transferred to technical support to improve the service.
Your question may already have been asked.
Thousands of users have already addressed technical support with various questions. Many of them are the same. Therefore, before you open the form to fill out a question, you will be offered some information. If you find a question that fully reflects yours, then just read the answer. There are also several sections, such as “My Page”, “Wall”, etc., in which the most popular questions from users are highlighted.
You can open any of the questions and read the answer to it. In the end, you will be asked to evaluate the information received - whether it helped or not. To do this, simply click on the button "This solves my problem" if the answer helped, or "This does not solve my problem" - if not.
Questions not related to the work of "VKontakte"
Funny screenshots often pop up on the Internet in which users turn to VKontakte technical support. How to write a message to Vkontakte tech support that does not reflect problems and questions regarding the service? The principle remains the same - fill out the form and submit. Although workers with humor and understanding answer funny and philosophical questions, we do not recommend distracting them for nothing. The average wait for an answer to a question is 5 hours. So, a person who really needs help will wait even longer for a solution to the problem.
Most popular questions
How to write “VKontakte” to tech support, we figured it out. Now let's read the most popular questions. This will facilitate the use of the social network for beginners, as well as clarify many details. Most popular questions are about security. What to do if a page is hacked or blocked? How to recover messages? As well as other issues that are divided into groups. Choosing one of the groups that most accurately determines the subject of the question, you go to the page with answers. To read them, select one of the questions and click on it.