Transport services is one of the most developed areas, which is constantly growing due to increased demand for it. Judge for yourself: people always needed services for the transportation of bulky items, or even just for the delivery of goods over long distances. No online store can refuse to work with a company that specializes in this. The same goes for the various restaurants and cafes that send orders to their customers at lunchtime.
What can I say - ordinary citizens constantly send and receive something with the help of private delivery services, because they work faster and more efficiently than the Russian Post state structure. It is because of these factors that there is such a type of service as delivery.
Today we will talk about a company that can rightfully be called one of the market leaders. It has a rich history, vast experience and at the same time provides a wide range of services to its customers. The company that this article will be devoted to is called Business Lines. Reviews about the company, information about the service itself, as well as some information about the payment for the services of this company, we will present in this article.
general information
And we will begin, of course, with the presentation of this business entity. So, as noted by reviews describing the company "Business Lines", the latter began its activities back in 2001. Then the delivery service provided services for the transport of goods for companies and for the delivery of any goods - for individuals.
During this time, the company managed to establish an effective transport and logistics chain, which allows for the delivery of goods as soon as possible to any point located on the territory of the Russian Federation. In parallel, the company has developed into a real network, which (today) includes more than 120 branches. All of them work with 1,500 settlements of our country, where the client can order the delivery of their goods. Finally, in order for this whole gigantic mechanism to work, about 4 thousand vehicles of different carrying capacities function in the delivery service. Regarding employment, it should be noted that the company staff consists of 20 thousand employees. The numbers are impressive, aren't they?
Services
What does the company "Business Lines" offer its customers?
First of all, these are any types of delivery. Regardless of who will pay for the goods (for the sender or recipient, there is no difference), the company is ready to carry out air transportation for you, delivery of goods by trucks, transportation in containers, send a private car, deliver both small-sized and oversized cargo , and even deliver to another country. Such a range of services indicates that the company has its own solutions for any customer problems. Accordingly, by contacting here, you will be sure that the goods that you are going to receive or send will be delivered on time.
In addition, one can say about optional services. These include, in particular, the packaging of the goods, their proper storage, clearance and other tasks that will somehow confront the client. Perform them at the highest level will help you in the company "Business Lines".
Payment
Most of the companies that carry out the delivery of goods involve cash settlement with a client. As a rule, this happens when sending the goods or when they are received. It all depends on which of the parties is the payment for the goods. In this regard, the company that we characterize has somewhat succeeded, giving its customers the opportunity to make their own choice of calculation method. This option has become available in your account, which is created individually for each user.
In it, in particular, displays the history of all orders that the client made. In order to pay for each of them, just click one button (“Pay”) and choose the method of calculation convenient for you. It can be, in particular, Visa or MasterCard bank cards.
If you pay for shipping services, your funds will be accepted by Delovye Linii even without the need to contact them live. This approach makes the service very convenient for the sender, allowing you to control all your goods online.
Online tools
In fact, these are not all the features of the service that make it more comfortable to use. There is also, for example, functionality for tracking cargo. If, for example, payment for the delivery of goods has already been made, you can see in real time where your package is, at what stage of the movement, and how soon it will be delivered to its final destination.
This service is especially useful to the recipient, because he can also make sure that his purchase is really on the way and will arrive after a certain period of time.
Payment Block
For users who sell things on the Internet, there is also another interesting mechanism to protect themselves and provide all the necessary guarantees to their customers. He called the company "Business Lines" "payment lock." What does this status mean and how does it work - read on.
We will best explain with a specific example. Suppose you are selling your mobile phone. You have found a buyer, but, alas, neither he nor you want to make concessions first: he does not want to send money in advance, and you do not want, similarly, to send him a phone. How to be in this situation? To do this, the "Business Lines" service has a payment lock, which means an opportunity to prohibit the delivery of goods to the recipient until a certain point.
Speaking of our example, it looks like this: you, as a seller, send a phone, but you forbid a company to deliver goods to a buyer. He, in turn, comes to the point of receipt of the parcel and begins to inspect the goods. Such a “live” familiarization with the product is probably of interest to at least 90% of buyers. Thanks to him, you can make sure that the product is really working, that it meets the description and all technical parameters. Then the buyer sends the money to your card, and you call the "Business Lines". The payment lock (which means the same ban) is removed, and the person takes his goods. This is how this protective mechanism works.
Feedback on the “lock”
As the reviews characterizing Business Lines show, the status of “Payment Lock” implies the ability to conduct a transaction as safely as possible for both the buyer and the seller. The first, in this case, does not acquire a "pig in a poke", but actually sees its package and has the right to even hold it in his hands. The second one may not worry about the honesty of the buyer and knows for sure that without payment he will not pick up the parcel. This is the mutual benefit.
However, in addition to laudatory comments, negative comments can be found among the reviews of this mechanism. For example, there are situations when, for some reason, the company "Business Lines" removes the payment lock (which means one-way cancellation of this option). In this case, the situation becomes similar to a conspiracy between the person who is the buyer of the goods and the delivery service employee. At least, it is impossible to explain such phenomena (which are described on several sites) otherwise.
the confirmation
As already noted, in order for the lock (ban) to be removed, it is necessary for the sender to confirm the payment made by the recipient. For this, in turn, he must contact the company and give them an oral confirmation of payment. In fact, you simply tell the operator that you would like to release the lock for the specified cargo (as its sender, which you must also confirm).
Such a message is recorded, and then immediately sent directly to the point of delivery where the parcel is currently located. After processing such a message, it is issued to the recipient and the transaction actually ends.
Many users who work with the service ask what confirmation of payment is. We answer: for you, as for the seller, such will be a display of the received funds on the balance of the card or payment system in which the calculation is made. As for the company that provides transport services, your message about the desire to remove the lock from the parcel and give it to the recipient is such confirmation for it.
Statuses
In fact, you can independently find out what status your package is currently in. This is done using the same online tracking tool mentioned above. It works very simply: you must specify the number of the delivery note of your parcel in a special field, after which you will see a full statement with data about the cargo. The status of the package will be indicated immediately. Sometimes, they write there: the cargo is on its way, “Payment lock”. There is nothing wrong with this and you only need to wait a bit.
Cost calculation
In addition to checking the status, a lot of other actions can be performed on the company's website. For example, verification of the value of the cargo is one of those. If you need to transfer some kind of package, just specify its parameters in a special calculator. In a second, it will give the result of the estimated cost of sending. This is convenient if you are looking for how you can save on shipping.
Contacts
If you do not understand anything about how the service works, feel free to ask questions in the support service. She works here in several ways: by phone on the hotline (495-755-55-30) or by mail (feedback form on the site). There is also a pop-up window for sending messages directly to an online consultant present.
Thus, in terms of supporting its customers, Business Lines clearly has something to boast about.
Address
The company has more than a hundred representative offices throughout the country (we quoted the exact figure above), so users should be able to see an interactive map where the points of delivery are located and how to get to them. This is on the company’s website, where all service representations are broken down by city.
We can only note that the main, central office of the company is located in St. Petersburg at Vnukovskaya, 2. You can contact here for any complaints or requests.
Reviews
User recommendations that we were able to find regarding the company, in general, are positive. Undoubtedly, there are also negative characteristics regarding the service (untimely execution, delays, problems with registration, and much more). But such situations are rare, because the norm is when the service fully fulfills its tasks and provides its customer with the highest level of service.
conclusions
Whatever the disadvantages, more than two million customers passed through this delivery service. This is an excellent indicator for a private company, even in such a difficult economic period.
And since Business Lines is indeed one of the market leaders with 15 years of experience, I dare to assume that the company is clearly working according to a run-in, maximally effective strategy that contributes to its development.