If you decide to open a restaurant, then remember that one of the important components of the success of your enterprise is the standards of service in it. The standards of service in the restaurant are unique - each restaurant has its own standard, focusing on the expectations of customers. Therefore, you will have to carefully work out to develop a single standard for all employees of your restaurant. Creating standards and a clear understanding of what methods of service in the restaurant will give him recognition among visitors, partners and employees.
Of course, if you are interested in long-term work with each client, if you want your guests and clients to come back again and again, bringing you income, then you will not regret the time and money spent on clear standards - what methods and forms of service in the restaurant necessary and mandatory for each of your employees.
It would seem that it is simpler: met, offer a menu, submit an order, see off. However, not everything is so simple, you need to create a holistic positive feeling in the client, not only from the quality of food and drinks, but the atmosphere around.
Service standards in a restaurant - instructions for staff how to behave with a client in various situations.
Remember that non-compliance with the standard or its foreignness will entail loss. For example, if you open a Chinese restaurant, then you need to create an atmosphere of the East in it: clothes, bow, interior - everything should work to create a positive image. If you open a restaurant of high premium class, then the invisibility of the staff, ideal service and balanced phrases should be an important highlight. It follows that a single standard cannot exist as such.
The standards of service in the restaurant - this is the set of rules and framework of conduct in which the employee must act. It reflects the policy of the institution. The phrases to be pronounced, make-up, movements, facial expressions, as well as the time spent on each action are clearly prescribed here. Criteria for recruiting personnel, what personal qualities they should have, methods of training and control, and much more are also included here.
Having created the right atmosphere based on established standards of service, you will create a comfortable and cozy atmosphere that will certainly be appreciated. And on the basis of it, it will cause the emergence of a regular clientele.
Of course, an important factor in creating the right atmosphere is a healthy team relationship. A serious and respectful attitude to the service personnel is visible with the naked eye, and accordingly, humiliated and clogged employees will not hide the true state of affairs with any smiles. All this can negate your standards of service.
An individual approach to each guest is also important. So, for example, the staff should at a glance determine how to meet the guest: in what mood he came and what his soul desires. Of great importance is the first phrase uttered when the visitor met: if he is depressed, then it is not advisable to meet him with the enthusiastic voice “We are glad to welcome you in our restaurant”, this may be followed by an unexpected reaction. This is where the service standards exist, where various situations and behaviors must be prescribed in each case in order to be effectively used without delay.
I think this is enough to prove to you that the standards of service in the restaurant worked out with an individual approach are the key to success and guarantee a constant flow of customers who will not only come back, but also bring their partners, friends and acquaintances.