Papa Jones: employee reviews of management, management principles

Each person has his own tastes and preferences. A wide selection of products in stores, many coffee houses, cafes, fast food items, restaurants are designed to satisfy them, focusing on customer requests. But there is a dish whose popularity has not abated since its inception. This pizza is the food available to everyone today. Thanks to its wide variety, it will satisfy the desires of the most capricious gourmet. "Papa Jones" - a well-known chain of cafes for the preparation and delivery of pizza. The secret of its success lies not only in the quality of the manufactured product, but also in the careful attitude to labor personnel and the correct principles of company management.

The secret of pizza popularity

The prototype of the dish was food, consisting of bread and various food laid on top of it. But after tomatoes were brought into Europe, Italians began to bake thin flat cakes from the dough and cover them with tomatoes and cheese. So there was pizza. In the 17th century, the creators of these dishes stood out in a separate profile and received the name "pizza pizza".

The dish gradually spread and became available in America. A significant achievement was recognized as the appearance of a semi-finished bread cake with ingredients, which even a child could cook by heating in the oven or microwave.

According to Papa Jones employees in Moscow, pizza today is very popular among the population, because this food is available, easy to prepare, inexpensive and satisfying. It is great for a snack, a party with friends, a family dinner, a romantic evening with a soulmate.

From the history of the company

The Papa Jones pizzeria chain is very wide. It includes more than 5,000 restaurants located in 44 countries. Its founder was John Schnatter. A close acquaintance with the Italian dish occurred during his studies at college: there he delivered orders to customers. It was then that he had the desire to bake the most delicious pizza. He fulfilled his desire, returning home. Working in a cafe with his father, he creatively approached cooking technology and created a quality product that everyone soon talked about and began to buy willingly.

In 1984, the baker opened his own restaurant, and from that moment begins the history of the development of a network of catering points. Papa Jones, according to employees, is a place where all the components of the organization (menus, employees, managers) are at a high level. Company motto: "The best ingredients. The best pizza." The restaurant administration carefully monitors the quality of the products. The dough never freezes and gets onto the customers table directly from the oven. Tomatoes and cheese are also the freshest. And the opportunity provided to customers to combine the ingredients for the preparation of tortillas allows you to create new culinary "masterpieces" and ensure the loyalty of each customer.

Papa Jones in Russia

The first restaurant of the chain was opened in Moscow in 2003. Since then, the number of catering outlets of this brand has increased significantly. Today, almost every big city in the country has several restaurants of such fast food. Therefore, those who wish can enjoy pizza at the nearest pizzeria. And the presence of online stores and a delivery service allow you to receive an order without leaving your home (this is very convenient in case of a sudden arrival of guests or if it is not possible to cook food yourself). It is also a good option for those who want to do work. Work at Papa Jones, according to staff reviews, is a great opportunity to unlock your potential and make a career.

Why do people choose this pizza chain?

Institutions of this brand are quite popular among people, because they have a number of advantages:

• the presence of restaurants in different settlements, that is, it is possible to order and purchase pizza in your city;
• the functioning of online stores;
• a wide range of offers (the Papa Jones menu includes pizza with meat, seafood, vegetarian, as well as desserts, salads, low alcohol drinks, snacks and light snacks);
• the ability to independently create culinary “masterpieces”: each lover of Italian dishes can make his own unique pizza if desired (for this, on the website online you need to independently compose the ingredients);
• benefit: in the pizzeria there are always some tasty "sets of dishes" at a low price;
• fast delivery of dishes from Papa Jones restaurants: reviews of employees (drivers) indicate that orders are taken on time and executed very promptly, and management always monitors the quality of this service;
• customer care: facility managers are online all working hours, so they are ready to answer all questions that customers have;
• Savings for regular customers: they are entitled to additional points under the Papa Bonus program, which can be spent on subsequent submissions.

The uniqueness of Papa Jones

The company has 2 distinctive features that distinguish the network from other manufacturers:

1. Fresh products: this is a special control in restaurants. Management carefully selects suppliers and monitors the quality of provisions. According to Papa Jones employees in St. Petersburg, this criterion for selecting ingredients is predominant. It is thanks to him that he succeeds in achieving good taste qualities of dishes and preserving them.

2. Unique dough for tortillas. It never freezes and goes directly to customers from the oven.

Food delivery to customers

One of the priority services of this organization is the delivery of pizza to customers at home (in the office). To do this, people form an application on the organization’s website (you can pay it in cash to an employee when transferring products, by credit card or on the Internet). And the drivers on the provided transport or couriers deliver dishes. Papa Jones, according to drivers, is committed to ensuring the delivery of food within 30 minutes, so they are partially responsible for the image of the company.

Personnel Opportunities

The organization is trying to achieve high quality not only in the production of products. She devotes a lot of time to recruiting employees. All beginners are trained. Potential employees who want to make a career have every opportunity to do so. Only desire, diligence and aspiration are necessary. The company, in turn, offers training at all stages of restaurant management. Moreover, there is a system of rewarding employees in the form of bonuses. Papa Jones management, according to employees, monitors the creation of a positive atmosphere in the team, consistently pays wages and provides an excellent social package. The authorities are confident that the key to the success of the organization is a friendly team of knowledgeable employees, therefore, strives to ensure the high professional level of each employee.

How to get to the pizzeria staff?

In order to find work in a restaurant, it is necessary to fill out a small application form on the institution’s website, in which you need to indicate the name, phone number, desired position, email address, citizenship, age, city, pizzeria number and the metro station closest to the house so that the management can offer a job with a convenient location. To increase the chances of getting a vacant position, the applicant can attach his resume to the questionnaire. The reviews of Papa Jones employees (Moscow) indicate that many of them got a job in this way. In addition, you can contact the administration of any pizzeria with a question about employment.

Open vacancies

In accordance with the line of business and the scale of production, restaurants require drivers, couriers, pizza makers, waiters, managers, office workers, warehouse and production workers.

All the above vacancies, except for drivers who must have a category B driver’s license and have a driving experience of at least 1 year, and warehouse employees (manager, storekeeper, mixer operator), can be applied for without a seniority in this position.

Work at Papa Jones, according to employees, is not difficult, but it requires high-quality performance of duties, internal self-organization, and a responsible attitude to work.

Company offer

The company approves a convenient work schedule for beginners after preliminary coordination with them, selects a place of work near the house, gives out a beautiful uniform for free. Employees are required to desire to work and earn money, activity, accuracy and attentiveness, as well as a responsible attitude to the performance of their duties.

In the history of the organization there are many cases when a person who came to work as a waiter, courier or loader, after a while took a leadership position. This is not surprising, because Papa Jones, according to employees, is aimed at developing its workforce, therefore it provides an opportunity to study and pursue a career for free.

The main priorities in the development of the organization

The company has been operating successfully for over 30 years (in Russia, 15 years). And of course, only high-quality products are not enough for leadership in the field of catering. To expand your business, you need experienced, forward-thinking leaders and the right approaches to company management. Papa Jones is known to adhere to the following restaurant chain management principles:

1. Focus on development prospects. This includes franchising — transferring the right to work under other brands to other companies, constant work on a pricing policy and a list of dishes, drinks and snacks offered in restaurants, selection of suppliers with the best purchase prices, calculation of the effectiveness of funds invested in marketing moves (this allows you to determine what is the most effective way to attract customers). One of the leading areas is also work on the Internet, because it is quite effective in terms of sales and expanding the interested audience.
2. Tracking competitors' strategies. This item is mandatory, otherwise the business will cease to be profitable due to the fact that the activities of rivals will be more effective. A thorough analysis of their functioning allows you to find your own mistakes, determine how to eliminate them and develop ways to improve the service. It is in order to be one step ahead that the organization conducts online customer surveys, attracts mystery shoppers, and explores new trends in the field of catering.
3. Attention to detail: collectively they give an overall result. You can coordinate and adjust the work of the organization if you carefully analyze all the little things. They contain the stable dynamics of the development of the company.
4. Caring for the workforce. Many people work online for a long time (5-10 years ...). Some of them climbed the career ladder due to their learning ability and desire to succeed, outcast work, and the desire to improve the quality of their personal lives and their families. Employee reviews about Papa Jones in Moscow indicate that restaurant management respects employees, because, firstly, the level of dedication of the latter depends on the managers' loyalty to the trustees, and secondly, each person is individual and with good approach, he will diligently fulfill his duties, thirdly, any employee is a potential leader, and the mission of his superiors is to see his internal resource, reveal it and provide career opportunities. After all, the more qualified responsible personnel in business, the more productive the work and the more successful the business. Therefore, the company pays for training courses, trips to Europe to learn English and other activities aimed at improving the qualifications of employees.
5. Phased achievement of the goal. Every senior manager understands that success is instantly impossible. It is necessary to develop a marketing system and gradually implement it, while analyzing the effectiveness of each step, instantly correcting unsuccessful moves.
6. Correct conflict resolution. This is one of the manager’s essential skills, because the interests of employees and partners often clash in their work, and you need to be able to resolve disputes in a way that preserves the conditions for cooperation. This is possible only with objective approaches to issues to be resolved and tactful attitude to opponents.
7. Making informed decisions. In a difficult situation, it is advisable to weigh everything and only then draw conclusions. This allows you to maintain the image of the company, to save valuable labor, to prevent problems of business development.
8. Compliance with new trends. Today's world is developing rapidly, and customers are only interested in those companies that keep up with the times, and in their work they use the latest industry achievements and technologies that are interesting to people. Therefore, a frequent occurrence in the chain's restaurants is the development of promotions, various online games for receiving bonuses for customers, for which they can then receive a prize — free pizza. Such thoughtful moves allow you to attract an audience with a relatively small investment in advertising.
9. Open and fair business. If the organization strives for further prosperity, then this principle of work should be one of the main ones, because it is impossible to achieve success by solving issues behind the backs of its partners, covering taxes, and making illegal transactions.

The key to success

Considering the main approaches to managing institutions, the peculiarities of interaction with employees of the organization and the high requirements for products, it can be argued that the fundamental factors of the effectiveness of the Papa Jones restaurant chain are:

• quality of products and services;
• employee team development;
• the right approaches to company management.

These principles support the popularity of the brand and contribute to the emergence of new catering points of this brand.

Employer through the eyes of labor

Given the fact that we are talking about a network of restaurants, there are many workers, both current and former. They, like no one, know the "inner cuisine" of institutions. Employee reviews about the Papa Jones company indicate, first of all, that interactions with the administration are absolutely transparent: a "white salary", all conditions are negotiated immediately. They say about this organization that this is an ideal option for those who are just starting their careers, because here you can go from a simple worker to a senior manager. Networking is also suitable for students as part-time jobs, since the bosses after the interview offer a person-friendly schedule that can be combined with study. Almost all employees point to a friendly team of Papa Jones restaurants. Employee reviews also mention that free meals are a good addition to remuneration. The staff likes the fact that everyone can break an hour break, as it suits him. Of the minuses, they call congestion during peak hours. But at what work there are no tense moments? This can be considered "production costs."

Today, all fast food outlets are fighting for "their" customer. And only those who offer consumers high quality and good purchase conditions win. Papa Jones pizza, according to employees, is the result of a close-knit team, skillful promotion in the market and prudent management of the company. Therefore, it is rightly in demand among the population, and the chain of restaurants of this brand has already occupied a significant position in the field of public catering and will continue to develop.