As can be concluded from the reviews, the SDEK transport company is not the highest-quality courier service possible. On the other hand, comparison with alternative private delivery services to points and to the address shows that many enterprises have a similar rating or even worse customer ratings. Is everything so bad? Should you trust SDEK in your package?
general information
The SDEK transport company began operating at the beginning of the current millennium. Since 2000, the company has been engaged in the transportation of correspondence and goods with subsequent delivery to the addressee through special offices, points, and also personally at the address specified by the client. The company works with almost all the settlements of our country. Through SDEC, you can send a parcel to eight powers, get yours from there. According to the official statistics of the company, in one day the company receives more than one hundred thousand orders. In order to be able to work with such a large volume of shipments, we formed an extensive network of services that provide stable communication. Means and methods have been developed for providing information on payment, whereabouts of those who wish. There are special solutions for collecting opinions on the work of hired people. A system for notifying the client about changes in working conditions is provided.
As noted in the reviews of the SDEK transport company, one of the main positive aspects is the ease of communication with specialists. A client or a potential customer can contact the company specialists at any time. It will not be difficult to check where and in what status the package is. It is very simple to pay for orders and leave your feedback about the work. The main office, serving clientele, is located near the Moscow metro station Aviamotornaya. A large office has been opened here to work with partners. The office is located on the street of the same name with the station, in the eighth building of building No. 67. The company is located in the first building.
Appearances and passwords
The main sorting of the SDEK transport company is in the city of Dzerzhinsk. This is a village near the capital. The exact address is the second building of the 22nd house on Energetikov street. This center operates in 360 directions, and covers both domestic and foreign lines. According to the company's specialists, in one month about two million orders are processed on average. Most of the cargo that the company deals with passes through this center. Here workers distribute the items, starting from the points to which they need to be sent. Only then can the order move to its addressee. Movement is provided by road and air. The workflow is organized so that packages are redistributed as quickly as possible. The company offers particularly fast delivery options (Express Light), and the sorting centers work in such a way that these orders are sent as promptly as possible. However, as you can conclude from the reviews, many believe that the company has a huge number of problems with the implementation of a well-planned process.
There is a personal website of the company on the Virtual Web. Here you can pay for the service, find out about current changes and all the news of the enterprise, check where and what points are in a city.
Branches
The addresses of the transport company SDEK are many. Branches of the company are present in eight powers, which allows for more than impressive coverage of potential clientele. Branches of the enterprise are located in a huge number of settlements. These are reception points equipped in accordance with the company's internal standards, where there are opportunities to ensure the safety of parcels awaiting the customer. Workers are engaged in packaging the received parcels and otherwise serve the customer. There is a specialized schedule indicating at what point the workers of the point receive a new “portion” from the warehouse. Only after that they begin to distribute packages to expecting visitors. Citizens who want to pick up the shipment on their own come to pickup points.
As can be learned from the standards that describe the operation of points at all addresses of the SDEK transport company, if the sender has chosen the Express Light tariff, if the order is placed as urgent or delivered in accordance with the Trunk Express service, only a couple of days after the object has been shipped can pick it up. When a client who wants to send something arrives at the point, the person working here first checks the weight of the item, then thoroughly packs the item so that it does not suffer along the way. After the item arrives at the pick-up point, workers will check the weight again. All branches of the enterprise have their own cash registers and terminals. You can pay for the company’s service both in cash and using a bank card. Most offices support the ability to pay via smartphone.
Where and who?
Delivery by the SDEK transport company is a comprehensive event provided by the forces of all employees employed by the enterprise. The staff of the company takes specialized courses. During the training program, employees get an idea of how to work with the clientele, how to properly receive, issue items. A visitor interested in the peculiarities of cooperation with the company can ask the employee about any unclear point, and the branch staff is obliged to give an exhaustive answer. All employees must be perfectly oriented in terms of delivery of items at different tariffs, taking into account the starting and ending points, as well as in the prices for services.
To clarify something in a personal conversation, you need to come to the SDEK service center. The company has a huge number of offices in our country and not only. Only within Russia more than 630 points. If there is any doubt about whether a particular point works, you can call the hotline. The consultants will give comprehensive information about the address of the branch, the schedule of its work. They will explain how best to get to a particular office, what public transport stops are nearby, which city bus routes serve the area.
Work rules
As you can see from the reviews, the SDEK transport company is disappointing with many due to the delay in delivery times, as well as certain difficulties in receiving shipments. Of course, there is a clearly defined work schedule, but in practice, as many customers recognize, the company loses parcels, cannot deliver them on time, and branch employees often cannot immediately deliver a shipment, explaining this with a lack of documentation, or with other reasons. Normally, parcels are issued at company branches. At which point this will be done, the sender selects. The staff serves customers only during office hours. In order to receive your shipment, you need to show the employee an identification document.
The first seven days after receipt, the shipment is stored free of charge. If during this time the recipient did not appear for his cargo, the stay of the item in the office is regarded as an additional service. For every day you find an object you have to pay. How expensive it will cost to store in a particular place, you need to check with a consultant working in a particular point. As you can see from the responses, the company has certain problems with timely notification of customers about the arrival of the item at the point. Some complain: it was precisely because of the impossibility of receiving information on time that they did not have time to pick up the parcel on time, because of which the pick-up point required to pay for storage, refusing to return the shipment without appropriate payment. Of course, this situation provoked extreme discontent of the recipient.
As can be seen from the reviews, the SDEK transport company operates in a fairly convenient mode - this fact belongs to the few that most have left a good impression on. The predominant percentage of branches of the company works six days a week. You can come here to receive your package, you can arrive for a personal meeting with the branch manager. Usually the day off is Sunday, although for each specific item you need to clarify the information on an individual basis. Most points open at 9 in the morning, close at 6 in the evening. In large cities, many offices are open until 8 or 9 pm. On holidays, schedule changes are possible. To make sure how the enterprise will work, you need to call the hotline or the local branch number.
About money
Among those points that many users respond positively to is the ability to pay for the service in a way that is convenient for the client. The company supports various forms of settlement, and this is really beneficial for most. You can pay in cash at the branch, or you can pay by card. Through the site you can pay for the service by debiting the money from your bank account. The company cooperates with various payment systems: you can pay via Euroset or use Qiwi. You can transfer funds from a telephone bill or use any electronic wallet convenient for the customer. There are Kiwi terminals in any locality. They also have the function of paying for SDEK services. To use it, you need to go to the section "Payment for services".
Post offices
Delivery by the SDEK transport company to post offices has become available relatively recently. Such a service is presented as new and is considered very promising. Post offices are convenient systems for automatically issuing a package to a client. Some points of the company have specialized equipment for issuing items in this mode. Automatic machines were installed in large shopping centers, places with high conductivity. Post offices work around the clock, and the speed of service here is the highest possible. To receive your shipment, you just need to go to the post office and pick up the cargo from the sender specified in the cell. A client who wants to receive his parcel must know the exact address of the post office where the delivery was made. In fact, the point of delivery is a large stand with closed metal cells designed to store items. If the sender fully paid for the company’s service, the recipient simply picks up his order. If the payment is assigned to the recipient, you must first use the terminal through which cash on delivery is transferred, only after that it becomes possible to pick up goods from the cell. The list of post offices is regularly updated as the company expands its reach and installs new issuing systems. There are more of them in large cities, but points with a small number of residents are gradually being covered.
Knowing where the SDEK transport company is located, having an idea of how the sender sent the parcel, you can find out on time when it arrives, immediately receive the treasured object. The company automatically sends messages to mobile phones. Reviews, however, indicate the presence of possible errors, delays. In the best case, the client receives a message with a unique code. He is needed to open the cell. The recipient arrives at the desired post office, presses the start key on the terminal, enters his phone number and received code, pays for the service, if necessary. The cell opens automatically, the client can pick up its contents.
Where to talk about your impressions?
To share your opinion about the work of the enterprise, you need to use the contacts of the SDEK transport company intended for this. An alternative is independent resources. To send your response directly to the company, you can use the service that allows you to contact the quality department. The company has specially trained employees dealing with customer complaints. An interested person seeks help, the operator contacts the persons responsible for finding the shipment, technical support. Sometimes it is necessary to collaborate with managers responsible for staff recruitment. On average, the time to resolve the problem is a full week. You can fill out an application to contact the support center through the official website of the enterprise. You can call the hotline and ask to switch to the thematic department.
Another way to contact company representatives is to leave a message on the company’s website through the feedback form. Here you can ask about how the service works, how services are provided. Through this form, some talk about their experience with the company, while others express ideas and suggestions that would help improve the performance of the company. There is a callback request function on the main page of the site. Using it and indicating your phone number, soon a person will be able to chat with the operator of the enterprise - he will call himself. In order for employees to be able to contact those in need, they need to leave a phone number and the number of the agreement made, indicate their city and give a general description of the issue, which necessitated a conversation with the company employee. On average, operators call in the next hour after filling out an application.
And what are the problems?
As can be seen from the customer reviews on this issue, the SDEK transport company has a huge number of problems. From independent sources you can find many stories that end with a single conclusion: "I will never again send through this courier service!" There are many reasons for dissatisfaction. Most note that the company breaks deadlines. Many admit that the company's employees are poorly trained, their qualifications are low. In points, the staff slowly receives the parcels, the paperwork takes several hours. The company is constantly changing the rules of work, which creates certain inconvenience to its regular customers. As the workers explain, a separate system for servicing large receipts and single parcels previously operated, recently it was decided to combine them into one stream. This does not happen at all points, but at some points it is possible.
People who are forced to seek technical assistance and support for some reason are also often unhappy with the result. If a person wants to find out about a certain branch of the SDEC transport company, if he wants to clarify the tariffs or get an idea of the exact address of the office, the post office, it would seem that he can simply make a call to the operator via the hot line. As those who tried to take this opportunity say, the answer is disappointing. The staff answering the call often does not have information, cannot find it quickly. Call center staff cannot answer clearly and distinctly. In most cases, they cannot orientate on the exact price of the shipment, offering to personally come to the nearest point, whose employees will tell you how much to pay. Operators do not respond to objections about the loss of time and just hang up.
Timing and Convenience
Working throughout the country (and, of course, in Moscow), the SDEK transport company attracts attention with a promise to deliver the package as soon as possible. If you believe the promises of the company, in just a few days when using a number of tariffs, you can get a shipment. Most often, people who need an urgent delivery of documents to another city want to take this opportunity. At least couriers are contacted by people who want to send a gift so that it arrives exactly at the right time. Both those and others talk about their deep disappointment. Of course, there are people who are lucky and the company delivers everything on time. But, as you can conclude from the reviews in independent sources, there are a lot of those who were not able to learn from their experience about the accuracy and discipline of the work of the staff, because the parcels were delayed, lost, randomly sent out of time. Especially a lot of problems are observed on the eve of major holidays covering the whole country. For example, if you want to send something before the New Year, you should not rely on meeting deadlines - reviews confirm that they always break down.
On the one hand, this can be explained: only in Moscow, the SDEK transport company receives a huge number of orders that employees simply cannot handle in standard terms. However, as offended customers rightly point out, the situation is the same every year, which means that the company can simply think over this problem in advance and take additional workers on the eve of large-scale festivities in order to sort and deliver all the items on time. Despite this, as it seems to many, a simple way out, no real changes in the situation are observed. Those who have repeatedly tried to send gifts to relatives with this courier service, agree: the only option is to send everything in advance. Of course, this does not suit everyone.
Reliable and safe - or not?
As official representatives of the company assure, in all the cities covered, the SDEK transport company guarantees accurate and timely delivery of goods in perfect condition. In practice, as you can conclude from the reviews, not always everything turns out so well. And the question is not only about meeting deadlines. Many note that the items transported by the company came to the recipient in poor condition. Something goes bad, something breaks. More than once there were cases of getting scratches, but when transporting fragile things, they broke, fought completely. As recognized by persons faced with such a situation, it is extremely difficult to obtain damages from the enterprise.
Many people know how to send a parcel by the SDEK transport company - just go to the office, branch, where the employee will pack everything, ask for payment. You can call the courier at home - he will come, pack the item and take it with him. If the product arrived in poor condition, only the sender has the right to file a claim - the recipient simply does not have such an opportunity. As can be seen from the responses related to such conflict situations, the SDEC operators thoroughly stretch their time, redirect the needy from one employee to another, while no one is going to make a refund on a broken, damaged object.
Does everyone work honestly?
As can be seen from the reviews, the items accepted at the points of the SDEC transport company do not always find their recipient. There are cases when couriers simply stole a parcel, disappeared with it and could not be found. This is relatively rare, but stories prove that situations do happen. In such a situation, the sender is entitled to demand reimbursement from the company for the loss. As practice shows, if you use the classical scheme of communication with operators, then there will be no effect, as in the case of damage described earlier. You can try to go to court. As some note, they contacted experienced lawyers who conducted the case on their behalf - they almost always managed to win the case and obtain compensation for the loss. However, compensation is compensation, and the necessary, often important and valuable things are still lost, and besides them - time. And, of course, any such situation is a severe stress burden for the sender and the recipient.
Franchise: working conditions
Although the company is not the best in reputation, it has great resources and capabilities, so quite a few potential entrepreneurs in different parts of our country are interested in how to become a member of the franchise. Employee reviews of the SDEK transport company give an idea of how beneficial this is. In general, the responses are slightly more positive than the opinions of the clientele. It is believed that this is a pretty good opportunity to start a business with a minimum of skills and resources. However, you will first have to thoroughly understand how tracking works in the SDEK transport company, where there are post offices and branches, how to hire employees and where to get your client. True, this is all solvable.
Today, working with the company is beneficial due to the intensification of virtual trade. Most often they find out how to send SDEK, an online store, by a transport company. By signing a contract with several of these points, the couriers office can count on a stable decent monthly profit. Courier service today is turning into a mass service that is used by almost everyone. SDEK is a company with a number of advantages, so a novice entrepreneur can safely choose this particular office. Customers will come attracted by a low price and a range of useful services.
Franchise Features
Of course, only someone who is well versed in the work of the SDEK transport company (tracking, dispatch and delivery rules, transportation features) can get a good profit from participating in the project. But do not be afraid in vain. The company has been operating under the franchise system for quite some time and has debugged the training process. Today, the number of parties to the agreement under such a system is more than 300 businessmen. The reason is that many are convinced: shipping by the SDEK transport company is a reliable way to ensure fast delivery of goods. This allowed the company to open so many branches. True, in recent years, the reputation, as can be seen from the above, has deteriorated significantly.
When planning to start work in this area, a businessman must understand: he will first have to personally figure out how to track the cargo in the SDEK transport company, how to calculate the cost of services. You will have to learn how to work with the clientele and serve visitors politely, providing the most useful information. The company offers all novice businessmen and their staff to undergo special training. The training centers teach where and how to track the parcel by number. Transport company SDEK offers its employees training in corporate culture and the rules for accepting positions. In the framework of special trainings, they explain how to behave in a conflict situation and how to explain to the customer what the departure price is based on.
Is it worth it to turn on?
As can be seen from the calculations, the SDEK transport company attracts the attention of beginning businessmen with its pleasant conditions. The starting price of the franchise is 150 thousand. To open a business, you need to spend about 200 thousand. Royalty after the seventh month of work - 10%. These are quite favorable conditions that allow even novice businessmen with minimal savings to become participants in the project. However, when planning such work, you need to make sure that there are no competitors in the market - courier companies with a better reputation than SDEK.
According to entrepreneurs who have started their business in this area, business will soon pay for itself. True, there were some difficulties, especially in small towns. The most typical is related to the selection of qualified and reliable personnel. Of course, the head office offers training programs, but the businessman’s task is to find people who can be trusted. Sometimes it is very difficult.