The most important part of any business is business communication, therefore it is imperative to know the rules of business communication and to embody knowledge in the process of business negotiations, since in the process of doing business in the modern world there is a huge amount of time directly to relationships. At the same time, it’s not enough just to politely and kindly communicate, you need to know and apply the rules of conducting business conversations in business negotiations, as well as the rules of public speaking. Observing the rules of business communication, you show your professionalism, and this quality is a prerequisite for the successful development of the business. Violating the rules of business communication, it is possible to destroy mutual understanding between partners and contractors, which will lead to a break in contacts.
We list the rules of business communication that are of paramount importance:
1. An important condition for business communication is punctuality. Punctuality in business characterizes your respect for your own and others' time and facilitates communication. An important step in ensuring punctuality is planning.
2. Equally important is not verbosity. At the same time, aspects related to the activities of the company and the personal life of colleagues may be superfluous. Try to speak essentially, clearly, but briefly enough.
3. Respect for the opinions of partners and colleagues is an equally important condition on the path to success in any business. Curiosity and selfishness, intolerance or the desire to build a career at the expense of others bring only disappointment and failure. Respect for the opinion of the interlocutor, the ability to listen to him, as well as to hear and understand is the key to success. If you did not answer the words or question of the interlocutor, then you grossly violated speech etiquette.
4. It is equally important to write and speak the correct language. The ability to conduct a conversation allows you to engage, interest in your ideas, and, therefore, bring them to life. This ability is necessary when forming business relationships and contacts.
5. Before taking part in the conversation, it is necessary to clearly formulate the purpose of communication. Use speech diversity by choosing the right words for the specific situation.
6. Keep your composure and self-control, watch your manifestations of feelings and emotions. Do not respond to rudeness with rudeness, having dropped to the level of a poorly educated opponent, you will demonstrate the absence of your speech culture.
- When communicating with the interlocutor, adhere to your speech habits. Do not adopt the interlocutor's communication style, as you lose your personality by imitating someone else's manner of communication.
8. The rules of conducting a business conversation, in addition to business qualities, provide for the style of your clothes - a dress code.
Therefore, the skill of eloquence, the basic rules of public speaking must be constantly improved. The rules of business etiquette can open the way to success, you just need to know and use them.
- In order to successfully address a mass audience, you need to prepare a plan in advance and draw up the main points of your speech.
- It is advisable to avoid an instructive tone during the performance.
- Try to convey your own indifference to the voiced theses, using the correct intonation.
- Speak simply and competently.
- Interest the audience, convince yourself of the correctness, using confirmed arguments.
- Exclude annoying cliches, cliches, from your speech.
- Concluding a public speech, effectively returning to the beginning of the speech, as well as re-emphasizing key points.
Despite the fact that the rules are quite simple, many still do not follow them when negotiating or forget about them, carried away by a lively discussion.