The number of subscribers and Internet users continues to increase today, so the question: "Which operator to choose?" One of the players in the telecommunications market and a major employer is the OJSC Rostelecom. What is this provider? What are the employee reviews of Rostelecom?
About company
The telecommunication services market in our country is developing steadily. Since 2006, OJSC Rostelecom has been an interregional operator and operates in several Russian regions. It occupies far from the last positions, but is not included in the "Big Three" operators. What services does the company provide?
- Local and long-distance telephony.
- Broadband internet access.
- Interactive TV.
- Cellular.
Company activities
Rostelecom implements various government programs for the creation and development of e-government, ensures the functioning of elections, etc. It is a leader in the market of telecommunication services provided to Russian state bodies and corporate users. It occupies a leading position in the provision of paid television services (more than 8 million users). The company has the largest backbone network in the Russian Federation, with a total length of 500 thousand km. According to international credit ratings, the company has a stable financial position. Revenues for the 1st quarter of 2015 amounted to more than 70 billion rubles., Net profit - more than two billion rubles.
Rostelecom as an employer
The company is a large employer that provides formal employment, a full social package, a stable job, white wages without delay. Often noted on the positive side of the team in which they work. The comments of Rostelecom employees make us pay attention to the company's commercial approach to solving many issues. For example, installation is carried out even with poor line parameters. The priority is market capture, fulfillment and overfulfillment of the plan, not personnel. They recruit mainly sales agents and sellers, and reduce other specialists. Work at Rostelecom, the reviews of employees about which must be studied before being interviewed, varies by department and region.
Positive feedback from staff about the company
Workers note that recently the company has changed for the better, positive development dynamics are outlined. The few positive reviews of Rostelecom employees reflect the following advantages of the employer:
- the work is stable, simple and understandable, well organized;
- career opportunities in a prestigious company;
- acceptable working conditions;
- close-knit team and high corporate ethics ;
- increase in salaries and financing after a change of leadership in a number of regions.
Negative feedback from employees about Rostelecom
According to workers, the old qualified specialists of the company were reduced to 90%. Large reductions led to the fact that new and remaining employees are forced to take on a number of responsibilities of those who have been reduced, with wages of the same level. Employees of Rostelecom reacted negatively to the policies pursued by management in relation to personnel. Many reviews note the same disadvantages of this employer.
- Management incompetence.
- Adverse socio-psychological climate.
- Bureaucracy and red tape. The software works very poorly, before you do anything, you need to coordinate your actions with many people. Long contracts are concluded, about a month.
- Great staff turnover. There is no competent personnel policy. They do not hold, they do not appreciate good specialists.
- A small salary worthy only among top managers.
- Traditional forms of communication are ruined. Outdated equipment, cables, gaskets, etc. No major repairs are planned. The company is not able to provide high-quality communication even for its employees.
- Monitors buy equipment and pay for gas at their own expense.
- Misinform job seekers and clients.
Work at Rostelecom, the reviews of employees about which should make management think about the problems of the company, is notable for its high workload and low staff motivation. Many were not satisfied with the new salary system with a 35% bonus, depending on the loyalty of the senior management, heavy fines of up to 95%. At the head office of the company, the appeals and complaints of employees are not commented on.
Customer reviews about the provider "Rostelecom"
A huge number of reviews have been written about Rostelecom; there are both positive and negative ones among them. Among the advantages of the services provided by the provider, customers distinguish:
- favorable conditions and prices at tariffs;
- stable wifi;
- in terms of television, an archive and a clear image are noted.
In general, negative feedback from Rostelecom employees and consumers predominates. The prevalence of negative opinions about this provider can be partly explained by the fact that, not having found understanding in the company's support service, a disappointed client is more likely to express his dissatisfaction. Consumers of Rostelecom services note a number of shortcomings.
- The quality of lines, maintenance and services is low.
- There is no service. Irresponsible attitude towards customers.
- Poor work of a support service and technicians.
- Do not work with customer complaints.
What are dissatisfied with customers of "Rostelecom"?
Many customers note a very low speed of the Internet, often completely inconsistent with the declared tariffs, constant departures, interruptions and disconnections of the Internet. Provider Rostelecom, reviews of which are mostly negative, as many consumers believe, misinform customers. Receipts for payment are sent late, and then charge a penalty. Often there are technical problems with making payments to consumers.
"Rostelecom Contact Center", the reviews of employees and customers about which are very controversial, also raises many complaints. Consumers note that it is very difficult to reach technical support, support staff do not delve into the problem and try to quickly end the conversation, do not answer questions, use the same learned phrases during negotiations, in addition, they pick up the phone at the workplace so that customers not annoyed by calls.
Clients of the Moscow region left negative reviews about Rostelecom, as the company did not conclude agreements with payment systems and terminals, which led to the fact that consumers incurred additional costs and experienced inconvenience when paying for communication services. Unlike other telecom operators, Rostelecom does not activate home telephony services immediately after the payment is made, but only after three days.
Conclusion
A large number of negative reviews about Rostelecom are an alarming signal. The feedback from Rostelecom employees also reflects concerns that the company is falling apart. It is extremely important for the company to take into account the views of ordinary employees, as they are the foundation of the organization.
The Russian telecommunications market is developing. In the future, the absorption of regional operators and small providers by larger corporations will continue. Companies that do not meet modern requirements, do not withstand competition, either rebuild or disappear from the market.