A huge number of people use the services of transport companies and courier services . Mostly it’s a business - various online stores, product catalogs and other services deliver their products to their customers just with the help of such services. It is they who form the core of customers for couriers.
On the other hand, there are employees of courier companies themselves who are engaged in the direct delivery of goods. These are ordinary people who need extra income for performing simple work in the form of transportation of goods.
Finally, there is a “new generation” delivery service that promises to connect customers and employees in a way that satisfies the needs of both. It is called Dostavista. Working as a courier here, according to the recommendations on the company’s website, is a great opportunity to earn extra income for simple tasks. We will write about how a simple courier actually works in this company.
Scheme of work with "Deliverist"
So, the delivery service referred to in this article is called “urgent” for the reason that orders are processed instantly. It looks like this: the customer draws up an application for the delivery of goods from point “A” to point “B”, after which this order arrives at the dispatch center of the company. From there it is transferred to the management system. In human language, an order is placed in the Dostavista mobile application (courier reviews indicate that this happens at any time of the day). Further, users who would like to take up work place this order on themselves and are put forward at the address.
The advantages of such a scheme are many. For the customer, they consist in the fact that he instantly receives a response from a courier who is nearby, who is ready to fulfill the order for a small cost. For the employee himself, the plus of the job is that he can form his own work schedule and, accordingly, independently choose when and for which order he will go. Ultimately, the interests of both are connected by a delivery service application. And this happens quite quickly (on the company's website there is a promise to cope with any order in just 3 hours).
Courier Requirements
Considering the system by which the entire delivery service operates, it is possible to form a number of qualities that work at the Dostavista company requires. Of course, this is courtesy with the client, punctuality, accuracy and the desire to honestly do their job as best as possible; and also here you can include the presence of “in touch” (after all, whoever goes to fulfill the order depends solely on the factor whether the courier will notice this or that application or miss and “give” it to colleagues).
Judging by what the courier reviews indicate about the "Deliverist", the latter (to select the best orders) are forced to be almost "on the phone" around the clock (to check the status of orders in the application). This, of course, can cause some discomfort to the performers. Couriers complain that they have to "fall asleep with the phone" to get a good, money order.
Form of work
Actually, this is the form of the courier’s work for the “Deliver” service. The reviews of company employees note that this is a constant need to monitor the application, then select more expensive orders, go through them, pick up the goods (or just the parcel) and take it to the specified address.
As former employees note, it looks much easier than it actually is. Besides the fact that getting a really worthy order is quite difficult (since there are many couriers in the system, some of which are priority due to a higher rating and many ratings); care must also be taken to ensure that the work is done efficiently. Otherwise, a situation may arise when the courier arrives at the place of fulfillment of the order, and the customer will be unhappy for some reason (for example, due to delay). In this case, a conflict arises, after which the customer receives compensation, and the courier - “minus” in his reputation.
Career
Despite the fact that, according to courier reviews about the Dostavista company, it has a “free schedule”, there is a possibility of a similar career growth. It is expressed in the system of reputation and ratings of couriers who accept orders.
It looks like this: when a person completes an assignment, they can be given a recommendation, an assessment and, of course, supplement the statistics with one more line about the work done. Thus, the system has something like a “dossier” for each employee.
The next time, when several employees aspire to one task at once, most likely, they will entrust the person with a higher rating to perform the work, since he is trusted more in the Dostavista system. Feedback from couriers about work allows us to conclude that such a rating is unfair, since it does not allow new employees to prove themselves, take on more work and, as a result, earn more money. However, as practice shows, apparently, the system of working with more “trusted” performers justifies itself, saving service organizers from unnecessary problems with dissatisfied customers.
Payment for work
Speaking about work in this service, one should not miss the issue of payment for couriers. So, only two forms of payment are practiced by the courier service of Dostavist. Job reviews call them cash and cashless. The first is when the client to whom you deliver the goods pays for your services with live bills; and the second is to receive payment in non-cash form, that is, to a bank account.
Accordingly, in the first case, the courier simply gives the delivery service, which was engaged, in essence, the organization of its temporary "employment", a certain percentage (which the system appoints, and it is also always different); and in the second, everything happens the other way around. Companies initially receive the money, after which Dostavista shares part of their fee with the employees.
Promotions and Stimulation
Of course, cooperation with the courier service cannot be carried out without employee incentives. There is such a category as “couriers that have earned the most”, information about which is published weekly to stimulate greater perseverance and hard work among employees. In addition, the incentives are expressed in various bonuses in the form of the primary return of the order, which several people would like to take.
Everything sounds beautiful, however, if only to read the site of the company “Deliver”. Reviews of couriers on this occasion present somewhat different, less rosy information: all courier incentives are conditional, and information about those who earned the most, given the real figures of earnings, is not true. Couriers complain that in fact they earn several times less.
Beginning of work
Also interesting is the procedure for joining a company. So, as testimonials from the company "Dostavista" testify, to start cooperation as a courier, you must fill out a special form. In addition to your contact information, you (if you want to become a courier) will also need to scan your passport and code and send it to the specified address. In fact, this form of receiving documents is unacceptable by law (since you do not know where your passport and code will go). However, this company has such a practice.
After your files with scanned documents are reviewed, you can begin to take up orders. In fact, this is not as easy as it seems, since there are really many couriers and one company. It happens that there are simply not enough orders at Dostavista to provide all couriers with work.
At the same time, as a beginner, you can (if you do not mind the time and effort) take up cheaper orders. This is also work experience that may come in handy in the future.
Dismissal of employees
Layoffs in Dostavista are a separate issue. As noted by former employees (couriers), they can terminate the agreement with the employee very quickly. In addition, there are other reviews of the Deliveries delivery service that support this concern. In pursuit of their own goals, they can simply disconnect you from the order system, referring to "a large number of complaints and a high level of customer dissatisfaction." Protecting your rights and recovering is almost impossible.
Conclusions about work in the company
So, what can employees say about the Dostavista company (Russia)? First of all, this is a convenient form of cooperation, which allows you to work in a free schedule, determine a more suitable contractor for a particular task, and at the same time do it all faster and cheaper.
However, immediately after this, Dostavist is spoken of as a company that does not value its employees. Many more reviews claim the banal impossibility to earn enough money to make such work profitable. The thing is that they pay little here, and the courier himself must cover the costs of transport and food.