How to send a package on delivery? An urgent issue for an entrepreneur opening an online store or organizing another method of remote trading (for example, according to catalogs). The method of payment for purchased goods by cash on delivery (i.e. by mail at the time of receipt of the parcel) is very popular in Russia. Such payments make up at least 70% of the total payment for goods purchased remotely.
The main reason for this is the desire of the buyer to protect himself from a possible loss of money, the risk of which, in his opinion, is higher with an advance payment. At the same time, people may not know that when receiving goods by mail, the order value increases by the amount spent by the sender to organize such a delivery method. In addition, an additional fee will be deducted from him for mail services. As a result, having learned that he will have to pay more than he expected, the customer may refuse to pay for the sent.
To avoid such a situation, before sending the package by cash on delivery, you must always inform the client about upcoming costs. They consist of the cost of goods, additional costs for packaging, design, courier delivery by mail, etc. All this can increase the cost of the order by 15-20%.
In addition, the recipient will have to pay for postal services for the delivery of goods, which usually make up 8-10% of its value. Their value is calculated depending on the declared value of the shipment, the actual weight and the shipping distance. Reference information on tariffs for different zones can be specified at any post office. In remote areas (Magadan region, Norilsk industrial region, Yakutia, certain settlements of the Krasnoyarsk Territory and the Tyumen Region) you can send a parcel only by airmail, the cost of sending is 800-1200 rubles.
Phoned with the client and specifying his details and consent, you can go to the post office. The procedure itself is quite simple. Any postal worker will advise you on how to send the package by cash on delivery. First you need to take care of suitable packaging. Very convenient special boxes that can be purchased directly at the post office. They come in different sizes and contain the necessary fields to fill. It is necessary to draw up a special form in which it is necessary to indicate the cost of the mail and the method of receiving money for it (by mail or by transfer to a bank account). The cost of postal money transfer services (4%) will also be deducted from the recipient, as well as the insurance fee, the value of which depends on the cost of the parcel.
How to send a package by cash on delivery if you have to send jewelry or antiques? Sending such items on the territory of Russia is permitted only in parcels with declared value and a mandatory list of attachments. In all other cases, the inventory is not mandatory, but is desirable for insurance. Upon receipt of a parcel with a list of attachments, the buyer in the presence of a postal worker checks the composition of the mail according to the inventory, and only after that pays for the goods.
In the absence of such, the buyer has the right to open the parcel only after payment. Claims for undamaged contents are not accepted in this case.
As for the terms, delivery by cash on delivery takes as much time as the usual delivery of parcels in Russia. After 10 days from the date of departure, you can track by postal number whether the goods arrived at the destination, if so, notify the customer by phone to expedite the payment process.
Among other things, the owner of an online store that sells remotely needs to be aware of the existing restrictions on the shipment of goods throughout Russia and abroad. A list of those prohibited and conditionally allowed under the laws of the Russian Federation to be sent abroad is mandatory at any post office, and you should familiarize yourself with it to avoid misunderstandings.