"Aliexpress" is gaining popularity among Russian buyers. This is not surprising: the site provides guarantees for the receipt of goods and its good quality. And the prices of Chinese sellers are sometimes much lower than ours, for the same product. One inconvenience - long delivery. In this regard, there is a natural desire of the buyer to track the location and progress of things for which he paid. Postal services provide such a chance.
The ability to track the track code will allow the addressee not to worry that his package will get lost, and if this does happen, find it faster or receive compensation for the goods that have not arrived. In this case, you will lose time waiting, but return your money.
How to find out the track number of the parcel on "Aliexpress"?
Just a year or two ago, almost all packages with "Aliexpress" had a tracking number. This is a more expensive shipping method for the sender, but the Chinese have incurred additional costs for the sake of calm buyers and maintain their rating. Recent changes in the dollar have affected the services of logistics. In order for the products to remain affordable for the Russian consumer, despite a sharp drop in the value of the ruble, sellers have to cut prices and send orders in the cheapest ways, many of which do not imply tracking capabilities.
Will the package be tracked?
Honest sellers in the description of their goods say that it is impossible to check the package with Aliexpress by track number if they work with carriers that do not provide such a service. Often ordering and paying for a thing, you can get a message from the seller that he sent (or is going to) it without a track number. The store owner will offer the buyer not to worry and wait patiently or pay another 2-3 dollars for delivery with tracking.
Where to find the track number?
If a combination of letters and numbers is assigned to your shipment, you can find it in the order card. This is the page that opens when you click on the "Details" link, opposite the name of the product you are interested in in the general list of shipments. This code can only consist of numbers or a combination of letters. The picture below shows how to find out the track number of the parcel on "Aliexpress" assigned to the parcel.
Honest sellers, having sent the package, immediately indicate this combination in the order card and insert a link to the website of the logistics company that delivers it. There you can easily find out about the fate of your purchase. If, immediately after sending, the search by track number fails, then this may mean that the parcel information has not yet been transmitted to the company's information center. Or the goods were never sent, and the figures were taken from the head by an dishonest seller. A second check in a week and a half will clarify the situation.
The sales platform itself was created in such a way that the store representative cannot change the status of the order to “Sent” without marking the code. Even if tracking is not implied, and you were honestly warned about this, there will still be some numbers in the product card. They mean nothing. Also, the seller can write you a deliberately incorrect code if he did not send the package when the allotted time is up, and is going to send it later. This is against the rules, but is widely practiced by shops. In this case, after the actual dispatch, the seller will write the correct number instead of the one invented.
International shipping marking standards
The numbers assigned to the items have general international formation rules. So, parcels (weighing more than 2 kg) are marked with codes, the first 2 letters of which are CA-CZ. EMS shipping track codes start with EA-EZ. If it is a registered custom package, then the first letters of its track number will be RA-RZ. Small mail items (IGOs) with a code starting with LA-LZ are not tracked at all.
Parcel not found. What to do?
If you cannot track the package ("Aliexpress" by the track number), you should follow this algorithm.
- Wait. If after 10 days the number is not determined, go to step 2.
- Chat with the seller. Write him about the situation. Add that the package is important to you or you are waiting for it by a certain day, so worry. Either the seller will give you a real number, or go to step 3.
- Threaten with a dispute. If after this message there is no result either, go ahead.
- Open dispute. As a reason to note that it is not possible to track the package ("Aliexpress") by track number. Demand full compensation.
- If the seller persists, inventing a lot of reasons not to return money to you, aggravate the dispute. The administration in most cases resolves such issues in favor of the buyer.
In other words, the development of events depends on a mass of factors. Some sellers instantly refund, because they know that they did not send you anything and do not see any reason to do the opposite. Others rest against the last, urging them to wait a little longer. That's how you decide. Some parcels that were not “tracked” at all come safe and sound. The rest in nature does not exist. If time is running out, you can wait, but no longer than the maximum delivery time specified by the seller. Otherwise, you will remain without goods and without money.
Assistant Services
Imagining how to find out the track number of a parcel on Aliexpress, you can track it using various convenient services. These are the sites of carrier companies, and specialized programs, and even mobile applications. In real time, they are tracked by mail. "Aliexpress", due to its popularity, even caused the emergence of several sites that specialize in parcels from China.
Post of Russia
Russian Post also has its own website, where you can track the movement of goods not only within the country, but also between states. It should be noted that on the company’s website, only those international shipments that consist of numbers and letters are “caught”, with the first letters indicating the category complying with international rules, and the last letters the country from which the thing was sent (most often in our case it will be CN).
Russian Post has mobile applications that work on the same principle as the site. They can be downloaded absolutely free of charge both for devices on the Android operating system, and for WinPhone.
The advantage of this service is that if it is indicated on the site or in the application that the package is in your post office, then it really is there. In addition, there you can see other interesting statuses. For example, “Unsuccessful delivery attempt”, if the postman brought you a package and you were not at home.
Chinese postal sites
Sometimes when purchasing goods on Aliexpress, the delivery of which is free, but the price is low, the buyer receives from the seller a link to a Chinese website for tracking and a digital code. There are several such resources on the Internet. And what unites these sites is that there all the instructions, menus and other fundamentally important things are written in Chinese. For those who do not speak the language, tracking their product through such a service is problematic. Not always an automatic translator does its job. But such sites can show you that the package exists, if this is true.
These are courier services pages. The company data is delivered only within China, and when the order leaves the country, it is assigned an international standard number. Rarely does the seller himself inform the buyer that such a code has appeared in his parcel. If this information is important to you, write to the store owner about it. Then there is a better chance that the international number, when it is assigned to the shipment, will be brought to your attention.
Universal Services
These are services for those who do not know exactly which company delivers the package. Some of them are "imprisoned" specifically for "Aliexpress". Delivery is tracked at once on several mail sites, which allows you to find the parcel with a higher probability and get an idea of its location.
Now, on the Aliexpress website itself, in the “My Orders” section, one can observe the status of departure updated every 5-10 days. The downside of such tracking is irrelevance, since during such a period the package can repeatedly change its location, and the same item will be displayed on the page.
Package way
In order to navigate in the tracking process, you need to know which route each departure from point A to point B goes. In our case, it is from China to your city.
- "Adopted at the Liaison Office, China." This means that the parcel lies where the sender brought it, and waits for it to be sorted.
- "Awaiting shipment from China." The parcel is sorted and will go on the road in the near future.
- "Arrived on the territory of Russia." The package is already in our country, here it was received and weighed.
- "Sent to Customs." The consignment has been transferred to the appropriate organization.
- "Received by customs." All shipments go through this stage. If a specific package does not raise suspicion among customs officers, then it is simply seen through and passed on. Otherwise, the parcel may be opened to make sure that it does not contain prohibited investments.
- "Customs clearance completed."
- "Delivered to delivery in Russia."
- "Arrived at the sorting center". This is the name of your city.
- "Left the sorting center."
- "Came to the place of delivery". Now you can come to the post office for the parcel.
In conclusion, it is worth saying that you can buy on this site. Having an idea of how to find out the track number of a parcel on "Aliexpress", track it and what to do if the quality of the goods does not correspond to the declared one, you allow yourself to make a lot of useful acquisitions at nice prices.