Modern delivery services are distinguished by their speed and quality of work. Thanks to them, cargo of any size can be transferred as soon as possible over thousands of kilometers. However, if you use the services of a carrier on an ongoing basis, the quality of the work of such a service is of great importance to you. Indeed, sometimes we trust the companies that send the goods the most important thing.
In this article we will give a description of one of the business lines company quite well-known in Russia. Feedback left by some of her clients; characteristics on the official website; recommendations that we will be able to find - all this will be used to describe in more detail the activities of this service, to give you the opportunity to figure out for yourself how well the company fulfills its duties. Well, of course, at the end of the review we’ll try to give some general point of view regarding what this service is.
About company
First, let's say a little about the institution itself and the activities that it conducts. So, as noted on the website of the representative office, the company has been successfully operating since 2001. During this time, she successfully served more than 2 million customers, many of whom, according to reviews, were satisfied with the quality of work.
Throughout Russia, you can meet the offices of the company "Business Lines". At the same time, Moscow and St. Petersburg are the “native” cities, where the service has the most representative offices. In addition, judging by the services provided, most often the company cooperates with customers from these regions.
For more information on how Business Lines delivery is carried out and what the service offers, read the next section. It should only be noted that the vector of activity of this organization is the focus on a positive result: customer satisfaction, completing tasks as soon as possible and constantly improving efficiency.
Services
So, as you already understood, we are talking about the transport service, so there is no doubt that its main function is the transportation of goods. Indeed, this transport company has an entire logistics network that operates on the basis of its own fleet. The main task of this whole mechanism is to deliver goods as quickly and efficiently as possible, while saving time and money for the client. However, there are several types of delivery . What suits him best is chosen by the client of the company "Business Lines". The cargo can be sent from one service warehouse to another, from the customer’s house to the warehouse and from house to house (the options can be combined in any way otherwise - this does not change the essence).
Other
In addition to sending and transporting goods, it is also worth noting the opportunity to order a service for storing goods (in case you have no place to put a consignment for a certain period of time. Also, to improve the quality of the service, there is the possibility of insuring the things you send or receive in order to prevent troubles and protect their interests in a product that travels a certain distance. After all, everyone knows that anything can happen on the road - to prevent this situation, there is this function that allows to incur losses to customers "Business lines".
Tracking consignment shipping is also available here. However, we will talk about him a little later.
Cost and prices
Like any company providing services, Business Lines (a review of any of the clients confirms this) has its own tariff schedule. Since it most often represents a set of variables in the form of the weight of the goods, category, dimensions or shipping distance, the client is offered a special automatic calculator with which you can calculate the price of the shipment. This option, of course, is not new - it was installed on the sites of many major services for the delivery of goods to the Russian Federation. So in the case of the company "Business Lines" tracking of goods is no longer a problem. However, more on that later.
To ensure that the client himself does not delve into all the details of how tariffing is carried out, here, in addition to tracking, a form of automatic price calculation is also provided. In it, you just need to clarify the options for how the delivery will be carried out - in what form, whether additional services are required (packaging, checking the goods, and so on), what are the parameters of the cargo itself. With all this in mind, the final cost of how much Business Lines delivery will cost will be determined.
As you can see, the transport company makes it possible to calculate all this without getting up off the couch. At the same time, everything is extremely simple and clear even to the average computer user. This is actually a very correct approach from the company "Business Lines". The cost of cargo delivery is always an important criterion that customers are guided by when choosing a service for further cooperation.
Tracking number
Special attention is also paid to the cargo tracking system. With its help you can see where your belongings are, when they approximately arrive at your destination and can be picked up at the Business Lines office. Tracking cargo on the waybill is very convenient, since it also helps to calculate when it will be more convenient for the recipient to come to the warehouse with the document. And indeed, this approach to logistics allows, firstly, to inform the client in time about where his cargo is located; and secondly, it provides additional guarantees that your package will not be lost somewhere on the road, and you can pick it up absolutely safely when you arrive at your destination.
Tracking number contains invoice. Business Lines presents it to all customers without exception. The rest of the companies involved in the delivery business are required to do the same. It is customary to inform the tracking code to both the recipient and the sender of the cargo for the comfortable operation of both parties. So, according to the classical scheme, tracking of goods was organized in the company "Business Lines".
Personal Area
By the way, we did not specify one important detail. Clients of the company, as they are registered, are separately provided with a personal account. In it, they have the opportunity to carry out all those operations that we wrote about above - to make a price calculation, view information about their orders, monitor the movement of the latter. The presence of such an authorization system on the site makes it convenient to interact with the system. Plus, in the future, the service may accrue more active users some loyalty points for the choice and constant use of their service.
Support
Do not forget about customer support here. You can contact company representatives in several ways. This, of course, is a hotline - a telephone number by which everyone can ask a question to an employee of the company and get an answer to it; for greater user comfort, an electronic form of communication is also provided here: correspondence or contacting online chat. This applies to cases where the situation is not so urgent as to make a call, but it is important for a person to find out the answer to his question.
Finally, you can always contact the representative office of the company "Business Lines". The operating mode on each of the 167 points is different, you can find it on the official website. Most often, the department works on weekdays from 9 a.m. to 6 p.m., and on weekends - from 10 a.m. to 15. Reception and processing of orders for transportation to the recipient's address are carried out constantly.
Specifications
To describe how Business Lines works, the feedback from each client must be taken into account. As we selected material about the service, we were able to find some of them and made our own conclusions from them. In the process of selecting such information, different sites were used for a more objective assessment. Here is what we managed to find, divided into two groups - laudatory recommendations and, on the contrary, negative characteristics on the part of clients.
Benefits
Positive reviews most often mark the friendly attitude of company employees, mention low prices for Business Lines services. Moscow is the leader in the number of such recommendations, and this is understandable: apparently, there is more careful control over the quality of service. Possibly tighter monitoring of staff recruitment has been established at central offices or an improved system of logistics processes has been developed. Be that as it may, but it was on Moscow sites that a greater number of “positive” comments were stopped regarding the activities of the service.
disadvantages
From negative comments we managed to learn about the disorderly organization of the carrier. Probably, it takes place in the regional points of the company "Business Lines". St Petersburg, surprisingly, is one of them.
Here people describe that their goods arrived in parts and with a delay, someone’s cargo was completely lost, someone sent a damaged item, rude or reported incorrect data, and so on.
Various cases are given. For example, there is not a single review about the company "Business Lines" regarding the fact that goods, which, according to the tracking number, must arrive, say, on the first day, do not actually receive either the second or the third, and so on.
Of course, the person turns to the support service, where they can inform him that his cargo is either lost or is already in the warehouse (but in fact he is not there), or he will refer to some unforeseen circumstances. There are many options, but dissatisfied customers are always the same. They write that they will never again use the services of the Business Lines service.
It may be that in the desired locality there simply is no branch of the company, and then delivery costs tens of times more expensive. This is especially true for remote parts of Russia, cities located in the north or east. There, obviously, the transport system is not as developed as in the western regions, which is why people write extremely negative reviews when shipping costs are quite expensive. However, it is worth considering that the carrier is not building the roads, it only delivers goods.
Feedback is a powerful tool with which you can really significantly “drive off” a fair number of customers if you use it correctly. Therefore, companies and care about the presence of only positive recommendations. Apparently, the service we described does not succeed so well.
conclusions
So, what about delivery with Business Lines? The service has existed for many years; millions have used its services. Now she probably has tons of cargo that goes between hundreds of cities. This is a gigantic company that simply could not exist if it were really negligent and disorganized.
Perhaps the reviews that we saw are a drop in the bucket, the very “percentage of errors” that makes up a small fraction of all goods and cargo. Let's hope that by applying for the services of this company, you will be among the majority - those who successfully receive their goods on time, in proper quality and at the most optimal cost.