The receipt of public services (whatever they may be) has always been associated with a mass of bureaucratic delays, delays and various unpleasant moments that significantly take time. In order to change the situation and accelerate the receipt of services, an administrative reform was carried out aimed at creating the so-called MFCs throughout the country. Read what this is and how to characterize the work in such centers from the point of view of the staff of the centers in this article.
MFC General Concept
So, let's start by decoding the abbreviation. MFC means “multifunctional center”. It provides administrative services to the public. The principle of operation of such institutions is based on a single window system. This means that if a person who needs one or another statement, certificate, information and any other action in the framework of the activities of this administrative body, turns to this organization, then he is provided with everything necessary on the spot. This, in turn, significantly saves time and effort, allowing the person to avoid running around cabinets and standing in line.
By the way, with the latter, a special electronic system for distributing visitors allows you to fight. Simply put, these are electronic terminals that give you a ticket with a number. When it’s your turn, a number will light up on the scoreboard, indicating that it is your turn to contact the operator.
Activity Vector
As for the administrative services provided to citizens, it should be noted a large number of opportunities that are interesting to both legal entities and private entrepreneurs. For example, issuing extracts, obtaining permits, certificates, certificates, various papers confirming certain rights, and much more, a citizen can do in that very “single window”. Due to this, as you might guess, he avoids visiting various institutions (as it was before).
In turn, work at the MFC (employee reviews confirm this) means working on papers and with people who visit this institution. That is, a person going to such a position must be friendly, sociable, attentive and assiduous in order to properly perform their duties.
Jobs
Interested in working at the MFC? The feedback from the employees that we will provide in this article will help to learn in more detail what constitutes employment in service centers. Let's start with the vacancies that are in demand here.
If you look at the announcements inviting job seekers to work at the IFC, we will find vacancies mainly for lawyers, accountants, and operation officers. The latter are those employees who directly interact with visitors to the administrative center - they accept applications from them, explain information in detail, and control the queue.
There are several such specialists in the department (depending on the size of the MFC). For example, in large Moscow or St. Petersburg branches, this number may exceed 40-50 employees, each of whom sits in the information window. Of course, the vast majority of specialists are girls. They have the qualities that require work at the MFC.
Employee reviews confirm that representatives of the fair half of humanity are better suited for such a position.
Work schedule
Regarding the labor regime, reviews indicate that there is no single requirement for employees. There is information that in a particular center they allow you to work on a 2/2 schedule (two days of workers, after which there are two days off). This is for those who are interested in how the work at the MFC is organized over time. Employee reviews are also called other modes, for example, the 4/2 and 5/2 scheme. They, as we see, imply a greater number of working hours, which means that payment for such a regime will be higher.
Here is such a job at the MFC. Employee reviews (Moscow, St. Petersburg or any other city - there is no difference) note that labor in this structure implies a number of special duties. What exactly is meant, we tell further.
Responsibilities
The general requirements for the person who came to the post of operational consultant are quite obvious - this is courtesy, high responsibility, willingness to promptly prompt this or that information to someone who turned to your window, the ability to simultaneously cope with several tasks in the shortest possible time.
Another thing is the additional responsibilities that the work of the MFC imposes. Employee reviews (Ufa is the city from which the following comment was published) show that management has certain requirements for the form of clothing - a white top, a black bottom. This is a peculiar corporate style of people working here. Therefore, the girls who settled here should choose a suit that matches this rule.
Another interesting feature: there is a time standard for serving visitors. This is the basis of work at the MFC. Employee reviews (St. Petersburg - the department about which information was published) indicate that the heads of departments welcome operational work with clients. However, it happens that the previous person has not yet figured out everything and wants to ask additional questions, but his time has already passed.
Payment
Work at the IFC is very similar to an entry-level public service , so the payment here is appropriate. And in complexity it is not difficult to work in the MFC. Employee reviews (Voronezh - the branch in question) note that they pay about 15 thousand a month. If we take data on other cities, then in Moscow and St. Petersburg you can earn about 20-25, in Ufa - 11, in Omsk - 14, in Yaroslavl - 18, in Penza - 10 thousand rubles. The size of wages depends, first of all, on average salaries in the city, and secondly, on the level of financing of the regional MFC. Simply put, if it is a large center with a large number of branches, then they pay well.
Social programs for employees
It can be noted that social support is a huge plus that distinguishes the work at the MFC. The reviews of employees (Novosibirsk, the city that collected the most positive comments) show that they are willing to provide paid sick leave, give bonuses for a job well done, without delay or any difficulties send them on vacation. In addition, working here, you will be sure that you will be officially registered and will not be paid a “black” salary, thereby violating your rights.
Reviews and the big picture
What about the work as an employee of the administrative services center? First of all, this is an opportunity to find jobs for girls and women who have problems finding a job. The IFC centers are many, the organization creates a lot of jobs across the country, which is already a huge plus of its activities. In addition, the work is a public service, which brings valuable experience and the possibility of further placement in other authorities. Yes, they pay here stably and “white-handed”, which already makes it possible to make a decision in favor of the device in this structure.