To develop a modern market, an entrepreneur, in addition to the undoubted skill and understanding of business, must know the basics of business etiquette. A true professional should be aware of what ethics and etiquette of business communication are, and be able to distinguish them. Just being polite and pleasant in communication is not enough, the ethics of business communication consists of several rules that must be strictly followed.
- Be punctual. Make it a rule to never be late for work, always arrive on time for important meetings. Always leave time with a margin for the performance of any work, as there are sure to be things to do before. Or someone will urgently need your help, and you simply will not have time to work. Remember that a person who is always late is not a matter of trust and confidence.
- Keep confidentiality. All information about your work, company, transaction conditions must be kept secret. The less you talk about your affairs at work or retell conversations with colleagues about their personal lives, the more you inspire trust and respect.
- Do not think only of yourself. A person who walks on his head can achieve a lot in life and career if he does not stumble one day. It is impossible to achieve the appreciation and respect of colleagues, ignoring their opinions and experience. To be self-confident does not mean to be too self-confident. And team support will always come in handy.
- Watch your appearance. This rule does not mean at all that you should dress only with expensive designers. Your clothes should always be neat, tasteful and appropriate to your surroundings.
- Be literate. To achieve success in business, a person must be able to convince and speak a beautiful correct language, without the use of jargon and obscene words. All business letters and documentation should be literate, clear and not contain spelling, punctuation and stylistic errors.
The ethics of business communication involves several forms of communication. The main forms: dialogue and group. Most often, group communication is used to solve production and organizational issues, in particular, meetings and meetings. By appointment, they are divided into informative, decision-making meetings, creative. Meetings are also classified by subject, scope, etc. Based on the ethical and organizational approach, meetings are divided into dictatorial, segregative, autocratic, free, and debatable.
Let us dwell separately on such a concept as the ethics of business negotiations. Business negotiations are always official in nature, they must be prepared in advance, because very often their result is the signing of important agreements and contracts. Such an ethics of business communication consists of several stages: determining the main problem, finding partners to solve, delimiting one's and other people's interests, developing a negotiation plan, resolving organizational issues and preparing documents. The conversation itself will consist of a greeting-exchange of information-argumentation-decision-making-the final part.
Moreover, the ethics of business communication at all stages also has its own principles: rationality, understanding, communication, reliability, acceptance, the ability to ask questions and listen to the interlocutor, tact, correctness, concreteness. At the meeting you need to come a little earlier than the appointed time and well prepared. All questions need to be given the most clear and understandable answers, to ask clarifying questions on the merits. Even if the outcome of the business negotiations has remained unfavorable for you, this is not a reason, leaving, slam the door. The final part of the negotiations should also be held in the most polite manner.