Today in the modern domestic market there is completely no competition in the field of housing management. And most of those companies that are available are often uninitiated or even problematic. And this despite the fact that the management company, on the contrary, is called upon to improve this area and ensure a rational expenditure of funds. This article is devoted to the question of how to manage the housing and utilities management company .
Housing and communal services problems
Recently, errors in calculating utility bills, which are not in favor of residents, have become widespread. This, as a rule, causes discontent and indignation.
Quite often, situations arose where citizens had to deal with the consequences of various accidents on their own, because, despite the constantly incoming contributions, the management company did not have the appropriate means to eliminate them. This is precisely what prompted the government to introduce a number of amendments to the Housing Code of the Russian Federation.
Management Company Responsibilities
According to the contract, the housing and utilities management company is responsible for the provision of housing and communal services and their quality. The package of such services can be either minimal, that is, only that which is prescribed in domestic law, or extended — services can be defined separately in the contract between the management company and the homeowners.
Only this organization selects service providers, but the tariffs for their provision are regulated by the state. Maintenance of a satisfactory condition of common property (it includes roofs, cellars, porches, garages, etc.), as well as repair work is carried out at rates agreed upon with the residents. Basically, these institutions serve homes with a large number of apartments. This is precisely the activity of the housing and communal services management company.
Choosing a Management Company
Before implementing this procedure, it is necessary, first of all, to pay attention to the length of service of the service organization. He must be at least three years old. More detailed information may be required if this period is shorter or the institution is just starting its activities.
In addition, attention should be paid to the professionalism of personnel and the material, technical, and production bases that the housing and utility services company has. She should also have concluded agreements with energy suppliers.
All organizations involved in such activities are required to provide absolutely any information, the disclosure of which should be carried out on the basis of a request from residents of the house or in electronic form (website of the company or the district council).
The agreement between the owners and the management company
Now it is necessary to understand how the housing and communal services management company manages. Here, first of all, it should be noted that this is a commercial organization, and its activity is regulated by the Civil Code of the Russian Federation. The basis for the provision of services is an apartment building management agreement , in accordance with the terms of which the company conducts administrative activities for a certain period of time.
This method is very common, and when choosing it, the management company must conclude an agreement with each tenant - the owner of the premises. Moreover, all of them are one party to the contract. It is on the basis of this agreement that the managing organizations provide housing and communal services.
How to manage a housing company housing and communal services
As soon as you notice a discrepancy between the tariff plan of the company and the data in the receipt or you feel that it is deceiving you, you have every right to contact this institution for clarification.
To do this, you just have to go there and demand a document confirming the correctness of the tariffs at which the housing and communal services management company operates. Her representatives should give a clear answer to any of your questions. If it does not follow, then you can resort to at least - going to court.
You can also ask this agency for a report on the work that they have done. You should make a request with the noted period of time interesting you. In this case, the report can be posted on the Internet, hanged on the door of the entrance or handed out to each tenant.
If you have any questions while viewing this document, you need to discuss them at a meeting of tenants. Also, the obtained information can be provided to a specialized company or given to the residents of the house who are knowledgeable in economics and jurisprudence.
Having discovered the facts of fraud in the organization, you should contact the Housing Inspectorate or Rospotrebnadzor. These bodies will check the activities of the housing and utilities management company. And if necessary, impose sanctions on her.
Licenses for management companies
At a congress of the United Russia party last year, the Prime Minister voiced the idea of the need to introduce licensing for housing and utilities management companies. The initial question was the choice between licenses and self-regulatory organizations. But the latter, as practice has shown, do not work, so the introduction of licenses was inevitable.
This step is necessary to return state control to this sphere, since today it is quite difficult to punish the management company with a ruble. When trying to do this, as a rule, the residents themselves suffer. And licensing will help teach this organization a lesson and not affect citizens ’funds.
Until the first of July 2014, all the legal documentation necessary for this was to be prepared, and from September 1 this process would begin to function. It is planned to do this based on the principles of maximum transparency and openness. The relevant department has all the possibilities for licensing, and on the ground it will be the responsibility of the housing inspectorate or the regional bodies of the State Housing Inspection that have information on how to manage the housing and utilities management company.
In addition, it is planned to maintain a unified state register of organizations of this kind and their management team, and qualification exams will be held in respect of them.
Ban on management activities
Starting from May next year, it will be forbidden to carry out administrative activities in multi-apartment buildings in the event that housing and communal services management companies do not have a license for this type of activity.
In addition, if one year before the application was filed in the organization, violations were noticed, then she would not be able to engage in such activities. Also, the company must have the necessary resources, material and technical base and registration in the territory of our country.
The situation will become unacceptable when a legal entity registered in offshore zones undertakes to manage such an organization, since in this case any applicable law will not allow it to apply sanctions to it.
A license may be suspended for a period of three years if fifteen percent of the houses that are under the company’s management are brought to administrative responsibility for violations committed twice during the year. And the head of such an organization will lose the right to engage in this type of activity. All the above procedures will be carried out only in court.
Responsibility of Management Companies
The introduction of administrative responsibility will allow homeowners to understand how to manage a management company. With the help of fines, you can fight with organizations that provide low-quality services. So, it is planned to introduce sanctions in the amount of the third part of the cost of poorly performed work. In the event that errors are made in the calculation by the management company, the penalty will be fifteen percent of the incorrectly calculated amount.
According to the government, such a system will significantly reduce the number of errors made by these organizations, which will contribute to the satisfaction of each complaint from the population.
The planned effect of innovations
These innovations will significantly strengthen control over the housing management sphere, in addition, the activities of this industry will become more open and transparent, and responsibility to residents will be much higher. According to the head of state, management companies should become more attractive for private investment, which will eliminate a large number of shortcomings existing in this area today. And the question of citizens how to manage the management company of housing and communal services will not be so acute.