The operator of the Yandex call center is a vacancy that causes a lot of interest from Internet users. The largest search engine in Russia offers remote work for residents of all regions. Employees are formalized and tax deductible. Let's find out more about what this profession is.
Call center operator - who is it?
This vacancy has long been gaining popularity. However, there are still those who do not know anything about her. Let's bring some clarity. The work of the call center operator at Yandex or another company implies the need to communicate with customers or partners, receiving or providing the requested information.
For example, call center operators are in demand in delivery services, taxi services, etc. The specialist’s task is to find out the client’s request and provide information. This is the essence of receiving incoming calls.
However, there are vacancies in which the specialist himself has to make outgoing calls. This type of vacancy is the operator of the Yandex call center operator (employee reviews are presented in the article).
As a rule, outgoing calls are made for several purposes.
- Attraction of new clients.
- Informing current customers about discounts or promotions.
- Performing surveys or questionnaires.
The latter type refers to the previously mentioned vacancy of the call center operator Yandex, reviews about it confirm this information.
Essence of the work
Every day, millions of people use the search engine. Many of them are Yandex.Directory, which is considered to be perhaps the largest catalog containing organizations from all over Russia. The task of remote operators is to monitor the relevance of published information.
Who is it for?
According to representatives of the company, the vacancy of the call center operator Yandex, the feedback of employees about which is contradictory, is addressed to those who are interested in stable remote work. Among personal qualities, sociability is welcome, as well as perseverance and attentiveness. In the process, you will have to communicate with a considerable number of people, so stress resistance will be superfluous.
To take a job as an operator of the Yandex call center, there are a lot of reviews about it, a job seeker can come from absolutely any city. Since this work is done in a remote format. That is, to fulfill the duties, the employee will need a computer or laptop with a stable Internet connection.
Also, some job seekers may be attracted by the opportunity to work four hours a day. In this way, you can combine the fulfillment of the duties of the operator of the Yandex call center (reviews indicate that many do) with training or other work.
Job responsibilities
According to the company, the potential employee has the following responsibilities:
- Call organizations from the provided database and verify the relevance of the data.
- If necessary, edit the information provided.
In fact, these are all the responsibilities that are assigned to the operators of the Yandex call center (you will learn about work reviews a little later). Agree, their list is surprising in its brevity.
Admission requirements
A potential employee will have to work remotely, that is, at home. This means that you don’t have to rush to the office every morning, standing in traffic jams. However, the need to ensure comfortable working conditions lies with the employee himself.
What requirements should the potential operator of the Yandex.Drive call center meet? Reviews report that the candidate must:
- Competently write and verbally communicate in Russian.
- Be a confident PC user.
Regarding the technical side of the issue, the candidate should have stable access to high-speed Internet, as well as a laptop or computer with a headset connected to the device.
Personal characteristic
Any job is easier if it matches the nature of the potential job seeker. Let's find out what characteristics an ideal Yandex call center operator should have (it’s highly recommended that you review employee reviews before employment):
- The desire to do the same work. An employee of the largest search company has to carry out rather monotonous actions every day. For those who seek constant diversity, this is not the place.
- Mindfulness. The specialist has to work with a huge stream of information, in which every detail is important. That is why you need to have sufficient concentration so as not to lose sight of anything. Otherwise, users of the directory may receive false information. This situation is extremely undesirable for Yandex.
- Responsibility. No employer wants to deal with an irresponsible employee who is not ready to provide a worthy result of their own work. Yandex is no exception in this matter.
- The ability to set and achieve goals. This gives a confident character that attracts most potential employers. In addition, the working day for the operator of the call center "Yandex. Directory" (reviews warn about this) is a constant change of one goal to another.
- The desire to acquire new knowledge and the development of additional skills. This paragraph supplements the previous one and coincides with it. The personnel policy of Yandex is such that preference is given to employees who are ready to constantly learn new things, mastering modern technologies and gaining other knowledge useful for work.
- Self-organization. Remotely working as an operator of a Yandex call center (reviews emphasize this) is very convenient. But at the same time, you need to be able to organize yourself. During the work period, the employee should not be distracting. He must conscientiously fulfill his own duties, and not engage in extraneous affairs.
Working conditions
If a potential employee meets all of the above requirements, the company is ready to offer him the following conditions:
- Work at home.
- Part-time employment.
- Official employment.
- Piece-work payment.
- Free education.
Work at home
This is a great opportunity for people who live in remote corners of the country and do not have the opportunity to apply for jobs with more or less decent pay. This option is preferred by those who do not want to spend a lot of time on the road, getting to work and back, as well as those who, for whatever reason, simply do not want to work in the office, but prefer a home environment.
Part-time employment
You can work only four hours per shift. Of course, this affects the level of income. However, this option is ideal for those who are looking for a part-time job. Many employers prefer to hire full-time employees. Those who need a part-time job are usually faced with the problem of finding a vacant position. In combination with the previous paragraph, this allows you to combine the work of the operator of the Yandex call center (reviews say that it is easy to do) with the main position or training.
Official employment
Even with part-time employment, Yandex executes its own employees under an employment or contract agreement. This means that the employee will make tax deductions. Accordingly, in the future he will be able to count on receiving the deduction due from the state. For example, for training.
Piece-work payment
Unlike a fixed salary, in this case the level of income depends on the result of the work. This position is not suitable for those who are accustomed to create the illusion of violent activity, but actually “sit out their pants” at the workplace, and are not directly involved in their own duties. In Yandex, this will not work.
Free education
All costs associated with the development of the profession of the call center operator Yandex are incurred without incurring additional fees from our own employees. This is true for those who want to learn modern technology, but are not ready to pay for it. In addition, thanks to Yandex, you can acquire useful skills and get a job as a call center operator in another organization if you do not have a relationship with this employer.
How to get settled?
If you agree with all of the above conditions, you probably have a logical question: how to become an operator of the Yandex call center at home? Reviews say that this is by no means easy.
So, first of all, the company offers to fill out a questionnaire, and then pass the test.
Even before filling out the questionnaire, you will have to give consent to the processing of personal information. Standard questions will follow. For example, full name, citizenship, spouse, etc.
After answering formal questions, potential candidates for a vacancy of a remote operator at Yandex are offered to undergo testing. It is recommended to devote about one to one and a half hours of time for its thoughtful implementation.
It is important to understand that this does not guarantee further employment. Only after passing all the above formalities, Yandex accepts a potential candidate for consideration.
Employee Reviews
Among the negative opinions there are many complaints about the difficulty of finding a job. Employees are repeatedly asked to fill out a questionnaire and pass the test. However, even if these conditions are met, no one guarantees successful consideration of the candidacy. Some potential candidates for work at Yandex have to wait for an answer for months, and some never wait for it.
As for the declared salary, in fact, the operators of the Yandex call center may be less than the declared salary. This is due to the fact that public information indicates fixed amounts. However, a piece-rate wage system has been established for employees. This means that in fact income depends on the performance of established indicators. That is, no one guarantees that you will earn exactly the amount that was originally declared by Yandex for call center operators. In fact, it is achievable with the maximum performance. According to a potential employer, novice employees reach such indicators on average for a couple of months.
Employee Benefits
However, against the background of negative reviews about working as a call center operator in Yandex, there are also positive opinions. For example, some employees are very pleased with the remote format of work. In addition, employment in this position involves a free schedule, allowing you to work even at night, if for someone this option is most preferable.
Among the benefits noted timely payment of wages. This distinguishes Yandex from the background of dishonest employers who often delay the promised payments or even “throw” payment, leaving their own employees with nothing. The operators of the largest Russian search engine always receive payments on a fixed date.
Employees also believe that in the process of work they had the opportunity to work with adequate superiors. This becomes the advantage of Yandex, distinguishes it among those call centers in which managers allow themselves rough communication with their own employees.
You can take the above position even without a special education. That's why the vacancy is recommended to those who do not have a higher education, but have the characteristics of an ideal candidate for Yandex. This is a chance to prove yourself by working in a well-known company. For some, this may be the first step in a future career in this or another organization.
So, working as a call center operator at Yandex has both advantages and disadvantages.