Today, many Internet services are working to make our activities in real life as comfortable as possible. There are hundreds of examples of this, and taxi companies also apply to them.
In today's review, we will be talking about just one of these services - the Yandex taxi. Calculate the cost of the trip, find out more information about the driver, make of the car and its number - all this can be done using your smartphone in just a couple of clicks. Applications that unite drivers and customers act as smart dispatchers who work clearly and non-stop 24/7. For this, they were loved by users, and the same can explain such a high popularity of such solutions.
About how human interaction with the Yandex.Taxi service will be, company rates, advantages and disadvantages of the results of such cooperation, read about everything in our article.
Description
The largest company on the Russian market, Yandex, is known to millions of people. We all at least once in our life used this search engine, as well as an additional service under this brand. In particular, it can be “Mail” or “Photo”, as well as something else from the same category.
But if you read the user reviews, taxi "Yandex" also functions on a par with other services available to people. Why is it so useful?
We all need to use taxi services if necessary to get somewhere faster . This is a useful form of transport in a situation where the route or conditions of transportation in public transport are not suitable for you. You call or “catch” the car, negotiate with the driver, and you are taken where you need to.
But very often taxi services are used in a hurry when there is simply no time left for additional discussion of the order with the dispatcher. And by calling the standard short numbers of services, we often either get the message “there is no car in your area”, or we will have to pay too much. And this is not taking into account such “features” as a dirty car, rude driver and so on.
Service purpose
According to reviews, taxi "Yandex" exists in order to solve this problem. It is struggling with the nuances that we mentioned above, in every possible way trying to increase the level of service and at the same time reduce the price of the trip.
Thanks to the advantages of high technologies (namely, the availability and portability of smartphones, the convenience of working with mobile applications), the Yandex.Taxi service (Moscow, St. Petersburg or any other city) allows you to order a more comfortable car faster, while providing even more for drivers the number of orders. In addition, the application has the advantage of paying for the trip, because it makes it possible for the client to pay in the form in which he is more comfortable.
And finally, at Yandex.Taxi, tariffs are obtained (ultimately, taking into account bonuses and discounts) lower than that of competitive services. Due to this, of course, the service is more profitable for ordinary users.
However, now we have conducted a brief analysis of the company, which described only superficial signs of its work. Next, we will make a more detailed description of what the client receives by downloading the “Taxi” application from Yandex.
Interface
In the case when it comes to any Internet project, an important role in the question of its evaluation is played by what design it has, how its appearance is arranged. In particular, I mean the Yandex taxi interface.
The user can calculate the cost of the trip or indicate where to go, in all similar applications (which, incidentally, are not so small). However, how this is implemented differs quite significantly.
For example, to figure out how to indicate the desired route and how to choose a driver is not difficult. To do this, the program has special tabs and alerts. Despite the fact that in some reviews the design is called outdated, it is at least clear and simple for most novice users.
A remark may cause how the system of determining the cost of the trip is implemented. Users repeatedly draw attention (in their reviews) to the fact that the price differs depending on the services of which company you use. And to find out exactly what tariffs are applied can be very problematic. And in general - prices often vary, but a separate chapter will be devoted to this.
Order speed
One of the obvious advantages of working through applications should be the speed with which you can call a car. If you take into account the reviews of regular users of the Yandex.Taxi service, cars arrive really fast here. There are two reasons for this.
Firstly, a special intuitive system for entering the destination is provided for the client. Starting to enter the name of the street where he should go, the user sees the options suggested by the system, which often coincide with his intentions.
Secondly, as the reviews indicate, the Yandex taxi is guided by another service developed by the same company - Traffic Jams. With its help, the application can quickly calculate a shorter and faster path along which the car will deliver the passenger. Competitors of this option, of course, do not.
Driver data
Many customers, calling a car in order to get to the right place, think about the issue of their safety. The question is whether it is possible to trust a taxi driver, and is it not dangerous to go with him (especially if the girl calls the car at night). We know that for this there are even special services in which the drivers are women.
As the reviews show, Yandex taxi can solve this problem by providing information about the driver. In particular, this is the make and model of the car, its license plate and the name / surname of the person driving. All this allows you to know in advance who will come to you and which car. So the question of safety and comfort during the trip is solved.
Auto route
The incredibly big advantage of ordering a car through the Yandex.Taxi service (Moscow) is the ability to see the map of your car’s route on the map. This helps, for example, more accurately calculate the time when you need to leave home. This solution is implemented due to communication with the driver and the presence of a GPS-receiver in the car.
True, according to reviews, the information about where the car is now does not always coincide with reality. For example, it may be that your taxi is still far away on the map, and the driver calls and informs you that he is standing under your house. Whose fault is unknown, but if you notice that your driver is still too far away, although he drove a long time, do not worry, this may be a failure in the tracking system of his route.
Cost of services
The price of a trip with Yandex is a separate story. As we already mentioned, the application offers the user to make a calculation: how much it will cost to get to a particular destination. On the one hand, this is a very convenient feature, thanks to which you can accurately select the most affordable option for travel.
On the other hand, there are reviews describing how Yandex.Taxi works. They note that very often the declared cost of the service does not correspond to the figure that the driver presents at the end of the trip. The difference can reach a double value: for example, instead of the promised 199 rubles a client will require 459. When asked why the driver reports a completely different amount, he replies that the system showed him such a cost.
Therefore, if you use the services of the described service, do not trust the declared value initially.
Comfort service
The question of how comfortable it was for you to ride is also very important. After all, cleanliness in the cabin, neatness of the driver himself, his driving style - all this creates the impression of how Yandex.Taxi works in general.
To control drivers, there is a whole system of ratings and reviews. It works very simply: after each trip, the client must evaluate his driver and leave a comment. Based on this, the driver will be placed in a special rating of Yandex.Taxi. This will subsequently affect the number of orders of this person and, of course, his income.
Employment
“Beyond” company reviews are also different. Some of the drivers at specialized forums praise the way Yandex.Taxi works. Like, I like the system when you are provided with a large number of orders; if you work on conscience, reviews of passengers play a role. Someone enjoys interacting with the electronic order service, which eliminates the need to be in constant contact with the dispatcher.
At the same time, there are complaints about low tariffs, inadequate customers and many other problematic situations that taxi drivers may encounter during their work. Perhaps some problems are relevant for other services (including those not related to mobile applications). But the fact that cooperation with the company opens up some prospects and makes it possible to earn more is a fact, as evidenced by the number of cars connected to the service. Apparently, working at Yandex.Taxi can really be profitable.
Reviews
Today it’s convenient to learn something about a product or service by studying the reviews left. We did the same in the process of preparing this review. The results are described above, in short - in their comments, users praise the very idea of the service, its organization, ease of use. Many say that such a service is really needed, and that there is a future for mobile applications through which you can call the car.
But, speaking specifically about Yandex.Taxi, people are outraged by pricing. Indeed, the discrepancy between the declared cost of the trip and the real one is the greatest disappointment that a client can wait for. Because of this, many extremely negatively assess the work of the company, calling it fraudulent and do not recommend contacting it in any way.
conclusions
If we discard the negative point, which concerns different prices for the service, then the service can be praised. Indeed, taxis can be used at any time of the day or night, without waiting for the operators to call you back. It is convenient that you are offered the shortest possible route, given traffic jams and the situation on the roads as a whole. It is also important that you see who and what will carry you in advance.
Let's hope that the company will carry out further improvements to the service and in every way improve the service. Then, of course, Yandex.Taxi can become the market leader in ordering a car using a smartphone in the Russian market.