Taxi "Leader": reviews, offices, cost calculation

Each of us has used taxi services at least once in a lifetime. More than 16% of citizens call cars for trips daily. One of the well-known passenger transportation companies is the Leader taxi. Reviews about him on the network are good, but not all customers are satisfied with the services provided. In order for the trip not to be comfortable and not leave a negative, it is recommended to familiarize yourself with taxi tariffs, the speed of car delivery and the work of the company employees in various settlements.

Benefits

One of the priorities when choosing a "Leader" is the fast delivery of the car. This is one of the most important reasons for ordering a taxi, because any passenger wants to arrive at the right address without delay. In order to guarantee passengers the minimum machine delivery time, the dispatch service offers orders only to drivers who are closer to the customer.

Such a system eliminates the expectation of more than 20 minutes. The average time for a car to arrive in a taxi "Leader" is 7 minutes.

The drivers of this company are distinguished by courtesy and extensive experience. Only those whose driving experience has exceeded 5 years are hired here. In Rostov, the Leader in a taxi hire employees only after studying their driving history over the past 10 years.

The absence of accidents due to the fault of the driver is an indicator of the safety of his ride. According to reviews of Leader taxis, other cities also use similar practices for employment in the company.

Taxi drivers "Leader" also distinguishes the knowledge of the city by 100%. This rule is presented to them by the employer. For the convenience and comfort of passengers, all cars are additionally equipped with modern navigation equipment. This allows drivers to easily deliver customers to the desired address, choosing the optimal route.

When ordering a Leader taxi, passengers can be sure that only a new car in good condition will come to them. The company refused to use cheap cars, relying on maximum comfort for customers.

Taxopark

Cars start at economy level and end with premium VIPs. The most budgetary brands are Volkswagen Polo, Kia Ceed, Renault Logan. Trips of the VIP level are carried out on cars of the Mercedes-Benz E-Class W212, Mercedes-Benz S-Class W221 brands.

In addition, the following comfort car brands are used: Skoda Octavia, Ford Focus, Chevrolet Cruze. Delivery of a car of "Business" class - on cars Toyota Camry, Ford Mondeo, Hyundai Sonata. If you mean a trip with a large number of passengers (up to 6 seats), then Mercedes-Benz Vito, Volkswagen Multivan models are used.

Before commissioning in the taxi "Leader" cars undergo mandatory diagnostics. If there are technical problems, the machine is sent for repair. Such attention to transport allows to minimize the possibility of vehicle breakdown during passenger service.

In the company's taxi fleet, more than 67% of cars manufactured in 2015 and later. All cars are air-conditioned. At the request of the client, the driver can increase or decrease the temperature in the cabin, open a window or turn on music.

According to reviews, in the taxi "Leader" passengers will never be distracted by extraneous sounds. Communication with operators is carried out using special computers in the passenger compartment. Coordination of the driver and communication with the operators are carried out silently.

The presence of GPS allows you to "remember" the road, which is convenient for regular customers. When ordering through the application, the system automatically offers the most convenient way, taking into account traffic jams and possible deterioration of weather conditions. An online order allows you to track the entire passenger journey using the Leader taxi application.

Tariffs

The price of the trip depends on the brand of car and the time of order. On weekends and holidays, a special rate applies - the nightly rate. This should be taken into account for customers who regularly use the services of a taxi "Leader" on weekdays.

The increase in the cost of the trip may also be due to weather conditions. All taxi drivers know that in rainy weather the price tag is higher, as the number of passengers increases sharply.

You can consult about increasing the cost when ordering a car through the control room. The taxi application "Leader" also displays information about the price of the trip.

Taxi tariff table "Leader" in Moscow:

Calculation of the cost of a taxi "Leader" is carried out by a taximeter. Without it in good condition, the car cannot be allowed to carry passengers and baggage. In the event of a device malfunction, the client pays for the services according to the travel time, in accordance with the company's tariffs.

Features of transportation of passengers and baggage

The client has the right to cancel the order at any time, except when the car has already arrived at the address. In this case, it is necessary to pay the cancellation of the order in the amount of 200 rubles.

When ordering through the application, the passenger has the right to indicate a specific make of the car. The cost of the service is 200, 300 and 500 rubles (in accordance with the gradation of tariffs).

Additional payment in the amount of 100 rubles is charged from the client, if he is waiting for the car on the railway. train station. Coupon parking is also charged to the passenger.

Payment does not include time for fees, which is always provided free of charge. Leader taxi customers have 5 minutes to board the car. After a free waiting period, a person pays for downtime at the company's rates.

Customers are not allowed to bring things that could stain or damage the interior of the car, as well as leave an unpleasant odor. Otherwise, the passenger will be charged in the amount of the cost of dry cleaning or other elimination of damage to property and the consequences of the trip. The cost depends on the amount of payment for services in a particular city and averages at least 1,000 rubles.

The choice of class of car delivery is required if the client wants something other than "economy". By default, Volkswagen Polo, Kia Ceed, Renault Logan cars are served.

How to order

Passengers choose modern car delivery methods. Over 87% of customers use the Leader mobile taxi app. But there are those who still prefer to use standard ordering methods. This is a call to the Leader taxi dispatcher. Thanks to the round-the-clock operation of the service and multi-channel telephone, a person can get through to the operator within 1 minute.

Additionally there is a service “Call me back”. When using it, the client does not contact the operator, but the dispatcher calls the passenger back after indicating the contact phone number. The service is free.

The taxi application "Leader" is available for download on your smartphone. It is free. When activated, you must specify the current phone number. After installing the application and making trips, the client may not waste time typing the address, but choose a repeat route. An online order in a taxi "Leader" takes no more than 1 minute. Search for a car is carried out within 20 minutes.

In the application is available:

• Automatically select the names of popular places (clinics, shopping centers).
• Print additional information for drivers (for example, which side is better to drive to the house).
• Choose additional services (transportation of animals or a car seat for children under 12 years old).

Phones taxi "Leader" are different in each village. You can find them on the official website of the company. In addition, Leader taxi phones in Rostov-on-Don, Moscow and other localities are shown on the cars themselves. It is also available on a business card, which you can ask the driver.

Additional services

Taxi "Leader" expands the perceptions of citizens about the possibilities of a transportation service. In addition to delivering passengers with baggage, the company provides the following services:

• Baby car seat. When ordering, it is enough to indicate the age and number of children (if there are several). The dispatcher will pick up a vehicle with a car seat. The cost of the service is 100 rubles.
• "Sober driver". This is a legal way to relax in a company without risking to drive while intoxicated. The service consists in the fact that an employee of the company drives a client’s car within the city and beyond it for a fee. In Moscow, the cost is 1,500 rubles per 1 hour within the capital and 1,800 for the Moscow Ring Road. If the drive takes more than 1 hour, there is a per-minute billing at the prices set by the company. In the capital, it is 60 rubles for every additional 5 minutes.
• Carriage of pets. Delivery without cage or special carrying is meant. Before traveling, the passenger must notify the driver of the presence of the animal and the need for the service. She's paid. The price of the trip will be increased by 100 rubles. When transporting dogs, the passenger should have a diaper (litter) and a muzzle (for large breeds). Taxi "Leader" allows customers to entrust the delivery of their pets without the participation of passengers. The driver will take the animal to the specified address for only 100 rubles to the amount of the order.
• "Alarm clock". At the appointed time, the car will arrive at the indicated address, and the client will be informed in advance about its delivery. It is recommended to book an "alarm clock" a day before the recommended departure time. The service is provided free of charge.
• Car without taxi marking. If the client does not want to demonstrate to others that he is moving on a custom-made car, he will be transported by transport without "checkers". Before ordering, the passenger must indicate that they send the vehicle without taxi identification signs.
• Delivery service. Unlike private taxi companies, the Leader provides services to customers at the lowest cost. To the order price is added 100 rubles for the services of the carrier of correspondence, goods and things that the client will indicate.

According to reviews, taxi "Leader" focuses on the wishes of customers. If the customer has special preferences, he must inform about them before the trip. The company's employees will do everything so that the passenger enjoys the trip and recommends the service to his friends.

Customer reviews

A positive opinion of the taxi service is half the success of the transportation business. In cities, especially large ones, the competition among similar services is very high, so companies are fighting for each client. "Leader" is no exception.

The company's core business is passenger transportation. The network has many reviews of taxi service. Not all of them are positive, but negative comments are very common among transportation services. Note that the taxi "Leader" is available in different cities of Russia. This is Moscow, and Novosibirsk, and Samara, and Rostov-on-Don, and Chelyabinsk. Each city has its own bosses in managing the company, so the requirements for employees (dispatchers and drivers) can vary significantly.

As a rule, more cultured people work in Moscow (according to customer reviews). In the dispatch service, employees politely accept orders, offer several brands of cars to choose from, report discounts and benefits.

If we talk about the Russian "outback", then the situation is completely different. Clients report that dispatcher service employees allow themselves to talk in a rude manner, drop the phone, and show incompetence in their work.

Many negative reviews reasonably reflect the weaknesses of taxis. For example, an increase in the time the car is delivered in bad weather. Customers complain that in rain or snow it is much more difficult to wait for the car: the waiting time increases from 20 minutes to 40. Often a taxi does not arrive at the specified address without any dispatcher messages. Therefore, passengers are forced to spend personal time waiting for free transport nearby.

Clients have claims to the Leader service, living in Chelyabinsk, Novosibirsk, Kazan. A lot of negativity among the residents of Samara. People report such shortcomings:

• Cars served dirty, with an unpleasant odor in the cabin.
• The feed may be delayed indefinitely.
• Drivers are very rude, expressed in the address of passengers in swear words.
• Often they demand to pay for the service before the trip. If the passenger refuses, they simply push him out of the car. In this regard, many clients go to court, as the company does not consider complaints, even if there is a video recording of an unpleasant incident.
• Many drivers, at their discretion, increase the amount of the trip.
• The dispatch service does not accept pre-orders, for example, in the evening in the morning.

There are also positive reviews about the company. Satisfied customers celebrate a convenient online application. Leader taxi orders are less and less accepted over the phone, as up to 98% of Russians use smartphones. They install a free service that allows you to find a free car nearby in 1-2 minutes.

If the passenger wants to make a promotion to the driver, leave a complaint or a wish, he can call a taxi service or separate numbers for communication. According to the company, all applications will be reviewed within 10 days. The MTS number of the Leader taxi in Rostov-on-Don and in other cities can be found on the company's official website. However, customers report that no one responds to complaints. If a passenger who is too persistent comes across, they simply put him on a black list.

Employment in a taxi "Leader"

Work as a driver is a free schedule, the possibility of unlimited earnings or part-time work in your free time. Taxi "Leader" is one of the budget in Russia, so many customers choose this particular service. However, a large number of orders does not always guarantee good earnings.

Leader taxi drivers complain that sometimes revenues barely cover the cost of gasoline. However, many work almost 14 hours a day. On average, no more than 50,000 rubles can be earned per month. In large cities, this is considered a low income taxi service.

Drivers consider Lider taxi fares to be very low. Therefore, they receive a small income even from large orders. Some of them believe that a low tariff gives the right to give the client a dirty car, delay delivery, and demand a tip. It's hard to believe, but that's what they write about in their reviews of work.

Many drivers note that the bonus in work is a bonus during peak hours. This time is from 08:00 to 10:00 and from 17:00 to 19:00. During such periods, most passengers travel to or from work, so the number of customers increases by 170-300%. For each trip, the driver receives an additional 30-50 rubles.

Tipping, of course, is welcome, but remain at the discretion of customers. In this case, the driver is always required to have change from 500 rubles. The passenger should inform the dispatcher about the need to exchange 1,000 and 5,000 rubles with banknotes or indicate in the appendix. If there is no exchange, and the passenger has not indicated that he has only large cash with him, the driver must take care of the change in full without additional charge for the service.

Unfortunately, in practice this is rarely observed.

Drivers have no complaints about transport. Bought cars are always on the go. A personal car is welcome. In this case, the driver is not required to pay for the rental of the vehicle.

Employee Reviews

When ordering a Leader taxi with the help of operators, it is important that the client accurately reports the address and wishes for the order (if any). Submission of the car largely depends on the work of the dispatch service. Employees report that passengers often do not know the exact address, are confused about which drive to take the car to, the number of passengers is incorrectly called, and calls are made with unreasonable complaints.

The dispatcher’s salary depends on the number of accepted and paid orders. Not surprisingly, employees are annoyed by customers who have been explaining something for too long.

When ordering a Leader taxi, many customers report that the dispatcher, not listening to the end, hangs up. This leaves an unpleasant aftertaste.

Drivers in their reviews note that too low fares are the reason that passengers are often inadequate people (drunk, in dirty clothes, and so on). After them, there is an unpleasant smell in the cabin or dirt on the seats, but no one pays extra for this. You have to clean everything at your own expense.

Drivers also report that they have to refuel the car from their pocket and fix breakdowns of any complexity.

Taxi "Leader" in the cities is one of the sought after services. The company's management should take more care of the reputation of their business, resolve all disputes that have arisen, and select staff more carefully.

Taxi office addresses

If the drivers are going to get a job in the Leader company, they should contact one of its offices. Address of taxi "Leader" in Moscow: Garden passage, house 5, 4th floor.

Addresses in other cities should be specified on the company's website. Applicants can find out information on the official website. In Moscow, the Leader taxi office is open on weekdays from 9 a.m. to 6 p.m.