When applying for financial assistance to a banking institution, people are always sure that they will be able to pay off their debts within the specified period. But very often it happens that a person is unable to make payment on a loan. He begins to charge fines, and in the future and even the payment of debt becomes something impossible.
Of course, at the same time, most banks do not want to lose their money, and for this reason they turn to the appropriate organizations for help. One of the collection agencies is an organization called Sentinel. Learn more about it.
Sentinel Information
This agency began its collection activities six years ago. This organization provides a wide range of services for its customers, including:
- Debt collection procedure for loans.
- Extra-judicial system of conflict resolution by the method of telecommuting and off-site penalties.
- The organization, along with the full support of the recovery within the judicial, in addition, enforcement proceedings.
Who is the founder?
The agency sells collector services throughout Russia, providing all possible assistance related to debt collection at any stage. Sentinel collection agency applies modern approach methods that allow solving in a short time certain problems that arise between creditors and those who owe them. For all this, an important point is the fact that Alfa-Bank is the sole founder of this organization. Currently, Sentinel employs about a thousand people.
The management of the presented collection agency appreciates the activities of its employees. The existing incentive system makes it possible to motivate employees to perform labor activities.
Sentinel: official site
The official website of this collection agency was opened in 2013. For the entire subsequent period, he constantly improved and developed. Thus, today on the official portal of the organization you can find the following information:
- Information about the agency itself.
- Necessary data for customers.
- Important instructions for debtors.
- Contact details to keep in touch with agency employees.
It is important to note that feedback is functioning on the portal, which allows clients, as well as debtors, to create appeals to the agency regarding the quality of services provided by collectors, on various aspects of activity, on any issues of interest. You can do this at work or without leaving home. The support service is very fast, providing email replies within just a couple of hours.
In addition to general information for clients, the site has a vacancy section, which contains information about the positions that the agency needs today. A section called “Property for sale” makes it possible to purchase confiscated real estate or cars at low prices.
Sentinel debtor reviews
If we analyze the comments of debtors who had to pay the debt to this agency, then we can say from the reviews of the Sentinel collection agency that during the negotiations, collectors behave extremely aggressively, constantly violating Russian law.
Moreover, if you believe the reviews, then from the words of the debtors it can be concluded that it is extremely difficult to influence the collectors. Of course, the comments are extremely negative and embittered.
Sentinel Employee Reviews
Despite all sorts of bonuses and allowances, many employees do not like to work in this organization. This is due, first of all, to the fact that people have to work almost around the clock, without any interruptions, and even more so weekends. This is evidenced by reviews of the collection agency Sentinel.
Moreover, according to the reviews of the employees themselves, it can be concluded that, working in this organization, it is almost impossible to get a vacation. The only option for this is dismissal. But, despite the large number of negative reviews from employees reporting uncomfortable work, getting a job at Sentinel, according to their stories, is rather problematic.
Customer reviews
Clients who collaborated with this institution write that the representatives of the agency do their job well, helping to collect debts within just one week according to various nuances of collection activities.
But, as already noted, the feedback from debtors about the collectors is extremely negative and indicate that they often violate the law. In this regard, at the beginning of last year, the Government adopted a series of laws that forced collectors to carry out their activities exclusively within the legal framework. However, again, judging by the reviews of Sentinel collection agency of debtors, the law by the employees of the institution presented is not fully respected.
Although in some reviews it is reported that in many cases, collectors initially try to resolve all issues peacefully, and only realizing that the debtor is not going to pay obligations on debts, the agency, in the person of its representatives, begins to behave in an aggressive and rude manner.
What methods are used?
The methods used by the Sentinel collection agency are completely identical to those used by other similar organizations. According to reviews of Sentinel's collection agency of the debtors themselves, the following methods of exposure were applied to them:
- The threat of physical violence. And in this case, they threaten reprisals not only to the debtor, but also to members of his family: children, parents, grandmothers and so on.
- The threat of damage to property: car, apartment and the like.
- Psychological methods of influence in the form of intimidation, various threats and so on.
- Annoying phone calls that exert psychological pressure, which are made up to thirty times a day.
It should be noted that in all these situations, as well as when knocking out debts in every sense of the word, it is urgent to seek help from law enforcement agencies. It is also advisable to ask lawyers for help.
How to fight?
There is no law banning collection activities, however, the State Duma has adopted another law that establishes clear rules for the interaction of collectors and debtors.
There are some recommendations regarding how to deal with illegal methods of collecting funds:
- After the notification from the collectors, it is important to check the statute of limitations of the debt. Three years should pass from the moment of the extreme payment. After the statute of limitations, collecting collectors is considered illegal.
- In case of illegal collection methods, first of all, it is required to seek the advice of a lawyer who should prompt further actions.
- In extreme cases of illegal debt collection, it is advisable to write a statement to the prosecutor.