Available transport services are always relevant and in demand, especially economy class taxis. What does it mean? Economy is an alternative to public transport. One of these services is Luck - a taxi, reviews of which confirm its popularity. What are the opinions of drivers and passengers about this service?
About Services
Taxi "Lucky" is distinguished by the minimum prices for landing and kilometer. Individual trips come out practically for nothing. The car park consists of good foreign cars: minivans and station wagons. Additional services are provided: taximeter, reception at the station, at the airport and others. Taxi service "Lucky", reviews of which are very ambiguous, does not stand out among its competitors, but provides customers with the opportunity to save significantly.
Price policy
The cost of the trip is calculated in a format convenient for the passenger: according to a taximeter or at a fixed rate. Calculation by a taximeter depends on the time spent on the journey and is made at the end of the trip. When ordering online (on the website or through the application), a constant discount is applied.
By choosing a fixed calculation method, at the time of placing the order, you can know in advance the final cost of the trip. The fixed price should not change due to loss of time in traffic jams. The cost of the trip, taking into account the discounts, can be calculated on the website or using the mobile special application.
Positive feedback from passengers about Luck taxi
Many passengers regularly use the taxi services “Lucky” (Moscow has good reviews regarding its work), tell about their positive impressions. Their quality of services and reasonable prices bribe them. What are the benefits mostly noted by customers?
- The simplest and most clear taxi order, you can not call the operators.
- Very cheap, discounts, flexible system of calculating the cost of the trip. Dispatchers name the price immediately; drivers usually do not dispute it.
- Neat and polite drivers in a good mood, help with luggage if necessary.
- Clean cars - foreign cars without unpleasant odors.
- Fast delivery, arrive a few minutes earlier than the set time. The driver calls, reports that on the spot. You can also contact him through the “Lucky” taxi program.
Feedback from taxi drivers confirms that the company has the most affordable prices among competitors. In addition, customers and drivers positively appreciate the quick application process via the Internet and by phone, the availability of a convenient notification service via SMS. The taxi service "Lucky" has a quality service, where you can resolve contentious issues or contact if the service is provided poorly.
"Lucky" and corporate clients
"Lucky" - a taxi, reviews of which people leave mostly positive. One of the areas of work that is not satisfactory is the conclusion of contracts for the provision of services to corporate clients. Organizations working with "Lucky", as a rule, are satisfied with the service, drivers, lack of problems with the call. Many use the services of this taxi for more than one year.
Disadvantages of the company "Lucky" (taxi). Customer reviews
“Lucky” recently has been causing complaints from some customers. Of course, you can not expect high-quality service from the cheapest taxi. Passengers, as a rule, expect from drivers and dispatchers an elementary performance of their duties. “Lucky” sometimes even disappoints regular customers, as many passengers think it does not work to improve the quality of the services provided.
Customers using the services of this taxi most often note the following disadvantages of the company:
- Cheating with the cost of travel in a taxi "Lucky" (Moscow).
- The driver’s reviews confirm that the company does not check the technical condition of the machine, are not interested in its capacity.
- There are drunk drivers who get into an accident with passengers.
- Taxi drivers are late for half an hour, an hour, an hour and a half or do not arrive at all.
- Dispatchers and quality service do not work.
- Dirty car inside and out. The driver smokes a lot right in the cabin.
Sometimes customers have to call the driver on their own to find out where he is, arrived or not. In addition, it happens that a few minutes before the filing of a car they can report that there is no needed car.
Alien driving
Today, many Lucky taxi customers, including regular ones, leave many complaints against non-Russian drivers. In general, people are not against migrant taxi drivers who want to earn money, just to know their job. But many unskilled guests (from Central Asia, etc.) do not know the city, speak poor Russian and do not know how to use navigators, taximeters. For some of them, it is problematic to simply enter the street name in the navigator. In addition, according to many passengers, such employees often cheat, try to take extra money by any means, for example, referring to the lack of change.
"Lucky" (taxi) reviews sometimes get negative, reflecting the following disadvantages of driving with guest workers:
- They deceive customers and the company by naming inflated prices that exceed the cost of the trip on a taximeter and do not coincide with the amount in SMS.
- Extreme driving, even with children in the cabin, in violation of traffic rules.
- Frequent tardiness of employees who are not oriented in the city.
- Drivers spend a lot of time looking for the road.
Work in a taxi "Lucky." Drivers reviews
Service in a taxi “Lucky”, like any work, has its pros and cons. Working in a taxi cannot be easy at all, as it is full of stress, unpredictable and requires the ability to find a common language with passengers, dispatchers, and resolve conflict situations. Communicating with people is a tricky thing, and some clients are generally able to "bleed blood."
What are the benefits of working in a taxi "Lucky":
- Reviews of drivers make us pay attention to a significant advantage of this service: employment without experience.
- Accept all comers.
- The opportunity to make good money due to the large flow of customers, as this is one of the cheapest taxis.
What are dissatisfied with drivers working in the Luck company?
Employees most often note the following disadvantages of working in this taxi:
- Neglect of customers, dispatchers and office managers towards drivers.
- Great competition among drivers.
- They can be fired for incorrect communication with dispatchers, therefore it is better not to argue, but to strictly follow the instructions.
- The driver program works poorly, freezes and makes you distracted while driving. Many other working moments are not thought out.
- Discounts are made at the expense of the taxi driver. It is problematic to withdraw money earned by bank transfer.
In the taxi "Lucky", reviews of which the drivers are mostly positive, you can safely work and earn money. If you have driving experience, it is recommended to try yourself in different taxi services.
Employee reviews on the work of software for taxi drivers
The company "Lucky" provides software for taxi drivers, which in many ways does not suit drivers. Negative feedback from Luck taxi employees is often associated with program malfunctions. Taxi drivers believe that it is not thought out, has a number of disadvantages:
- The program makes you often distracted from the road while driving, which can lead to accidents. Distracting and pop-up confirmation, which can not be removed by themselves.
- The program often freezes, issues errors and quickly consumes battery.
- The inconvenient location of the buttons, they are very small, and pressing while driving is problematic.
Non-cash drivers
The bad reviews about working in the “Lucky” taxi generally reflect the level of the company and make us pay attention to one more problem: cashless payments with drivers have not been thought out. The money earned for distribution by bank transfer is in the personal account of the taxi driver. The account receives a fixed order value, a discount is deducted from it (a taxi driver pays a discount to customers from his pocket). The cost of the order does not change from the number of passengers, changes to the route, etc. For example, for 350 rubles. Four passengers can get into the car, who will have to be taken home to different areas. In addition to the discount, the taxi driver pays the company for each order from 10% to 13%, which means 310 rubles will be credited to the account. excluding gasoline. In the presence of traffic jams, sluggish customers, who have to wait half an hour, it’s very difficult to make good money in the end.
A taxi driver has no right to refuse orders, including by bank transfer, since in this case he will be disconnected from the line and suspended from work. It’s very difficult to get money from your account. A day you can withdraw no more than two thousand rubles. To do this, you need to drive to the office at two o’clock, stand in line, but not the fact that after that you will be able to earn your money, as the money in the company often ends at half past three. Thus, a non-cash driver seems to be earning, but walking with empty pockets.
How does the quality service and taxi dispatchers “Lucky” work?
Very few customers understand that you should not expect superior service from an economy class taxi. Recently, Lucky customers have left a lot of feedback on the operation of this taxi. Some note that the company does not have an adequate response to solve customer problems and contentious issues. Consumers got the impression that after accepting the order, the service doesn’t care if the driver reached the place: when they call, they say that the car drove up, but actually it wasn’t. Others believe that “Lucky” service is the most ideal for such meager prices, and they have been using the services of this taxi for more than one year.
“Lucky” (a taxi, reviews of which are very controversial) has significant drawbacks associated with the work of dispatchers and quality services. What problems do their customers point out?
- Incompetence of the quality control department. Indifference and complete unwillingness to help solve the problem on the part of the dispatchers and the quality control service.
- Dispatchers do not introduce themselves, are rude to customers and drivers, often confuse streets, addresses, send a driver to the wrong area.
- Dispatch service cannot convey to the driver complete information about the order.
- Operators do not report when the machine is delayed.
- After contacting the quality service, do not call back.
Thus, a lot of positive and negative reviews have been written about Luck taxi, but they still outweigh the negative ones. Judging in the spirit of “the passenger is always right” in all situations is also undesirable. For example, a client who is outraged that a taxi came up in a minute leaves a negative review, because he expected the car in 10-15 minutes and did not have time to get ready!
Nevertheless, many passengers and drivers are confident that the company does not seek to establish the quality of the taxi "Lucky". Employee reviews make us pay attention to the numerous shortcomings of this taxi, including disrespectful attitude to our own employees and customers. The incompetence of company management and service employees is also noted.