With the advent of virtual stores, making orders on the Internet has become much easier, faster and more profitable. At the same time, the choice of such boutiques is truly impressive. These can be specialized and narrow-profile stores or those in which you can buy everything from socks to a car. A large assortment is also offered by the Empire Techno online store. Here, of course, you can’t buy a passenger car, but you can find a lot of electronic and household appliances for home, office and even small private companies, such as car washes.
Brief information about the company and the site
Empire Techno is an online store that has been operating for many years on the expanses of the world wide web. Specializes in the remote sale of household and electrical equipment.
All sales of the company are carried out through a personal online platform, open at imperiatechno.ru. The goods presented on the site are not produced by the company independently. In this case, it plays the role of an intermediary between the buyer and the manufacturer, as it purchases all its products at the warehouses of the largest manufacturers of equipment in Moscow and St. Petersburg.
The company's website has a presentable external design, convenient navigation and intuitive controls. For those buyers who visit the site for the first time, additional tips and instructions, a step-by-step guide are provided. All products are divided by category, which greatly facilitates the search. This information is also confirmed by numerous user reviews. "Techno Empire" - a store where you can place an order in just a couple of clicks.
What products does the company offer?
Currently, the electronics store Empire Techno offers the following product groups:
- Large equipment for the home (refrigerators, wine cabinets, drying machines, gas boilers).
- Built-in appliances for the kitchen (ovens, hoods, microwave ovens).
- Small-sized home appliances (bread machines, deep fryers, food processors).
- Appliances and household appliances (vacuum cleaners, irons).
- Devices for restoring and maintaining personal hygiene (massagers, trimmers).
- Baby goods and accessories (car seats, baby monitors).
In addition, in the assortment of this online store you can find climate and computer equipment, portable and portable devices for home, cottages, office, plumbing, furniture and even household chemicals. If you believe the reviews, "Empire Techno" possesses an impressive assortment that any domestic hypermarket of technology and electronics can envy.
Where is the Empire Techno store: addresses
The company is located in Moscow and St. Petersburg. If you live in the capital of the Russian Federation, the Moscow office of the company located at: Lunevo village, Moscow region is more suitable for you. In St. Petersburg, a representative office of the organization can really be found on Kubinskaya Street, 84.
Ease of order and installation
From the words of users it becomes clear that, in addition to the speed and convenience of completing an order, the company offers services for the installation and commissioning of purchased equipment. Installation services are usually performed by representatives of two organizations: Phoenix or T10 Service.
You can use these services by leaving a request on the website of the online store. According to users, the installation of equipment is usually performed the next day after the delivery of products.
The quality of the purchased goods
According to company policy, all equipment and electrical appliances that come from the manufacturer are endowed with all the necessary quality certificates. Moreover, company representatives carefully check each model for its integrity and marriage. At least that's what the company representatives convince of. But is it really so?
If you carefully study all the reviews, “Empire Techno” is a store that leaves a double impression on itself. On the one hand, you can find a lot of positive comments about the company, and on the other, the same number of negative opinions.
Many users do not get tired of praising the high quality of the goods they purchased. They tell how they comply with European standards, and recommend them to their friends. Others, on the contrary, talk about the very dubious quality of products. They leave negative and sometimes even angry reviews. "Techno Empire", in their opinion, it should monitor the quality of its products better. For example, many complained about external defects in the equipment, the presence of dents and cracks in the case and covers. Others got electrical appliances that quickly went out of order.
How realistic is it to get a refund or exchange?
To resolve disputes arising from buyers after payment and receipt of goods, the company provides for a refund or exchange of damaged equipment for an alternative model. In this case, the return or exchange of the purchased goods is possible no later than 2 weeks from the date of its receipt.
These options, according to the rules of the company, will only apply to those types of products that do not meet the stated requirements, are inoperative or have factory defects. In other cases, returns and exchanges are not carried out. This is how the Empire Techno company works in Moscow and St. Petersburg.
According to users, it is possible to exchange damaged or inappropriate product descriptions, but it is very difficult. According to customers, it becomes clear that the company’s representatives are either very busy or deliberately pulling time.
Is it important to check the goods upon receipt?
You can refer to a shortage or visual defects of a product only during a visual inspection and upon receipt of an order from the Empire Techno store. St. Petersburg and Moscow are two cities where there are representative offices of the company, where you can come in person if necessary.
However, as buyers say, getting to the organization’s offices is not so convenient. Therefore, no matter how the courier is in a hurry, the parcel should be inspected and must be opened with it. Otherwise, the problems with the goods received will be exclusively yours and it will be very difficult for the company to prove anything. In addition, on the company's website they warn in advance that they are not responsible for the fault of the buyer. This is when you do not immediately inspect the goods and check its performance, but do it only after the courier has left.
How to make a refund?
To make a return to customers, you must do the following:
- Download the electronic version of the application form.
- Fill it out and send it to the indicated email address.
- Support the statement with photos indicating defects and reasons for return.
If the master went to repair your equipment, the statement must be provided with a repair certificate.
In a word, this online store has its advantages and disadvantages. Having studied the reviews, you can understand whether it is worth resorting to his services or not.