Where to complain about the clinic? How to file a complaint

Modern life is designed in such a way that a person is faced with all kinds of stressful situations. Rudeness and rudeness in stores, incompetence of some law enforcement officials, neglect in social protection bodies and in various other municipal and state services ... But where to complain about the clinic? And in the healthcare system, unfortunately, often citizens are faced with the irresponsibility of both doctors and nurses. If in stores and public catering places citizens are gradually learning to assert their legal rights through Rospotrebnadzor, then a complaint to the Roszdravnadzor is not often received from the population.

Key Issues to Know

• To whom exactly to file a claim.
• How to do it right.

I would like to note right away that doctors, like teachers, police officers, judges and other officials, are not rude and ill-bred because of their profession. In every area there are such people. As a rule, this is an exception, and such workers are a minority. I would also like to note that if a person is a doctor or judge, police officer or prosecutor, then this is not a reason to violate the rights of other citizens. Therefore, it is important, faced with injustice, to try to defend their legitimate interests.

Where to begin?

Many difficulties are associated not only with a complaint about a particular medical institution. Many people ask the question: where to complain about the doctor? First you need to determine the degree of misconduct of a medical worker or institution. If just a citizen faced rudeness in the registry, then contacting the prosecutor or the court is simply useless. As a rule, a complaint to these bodies will result in an unsubscribing “no offense was found in the actions” or with another similar wording. Therefore, the main thing is to understand yourself that the “criminal” was done by a medical officer.

The first step is to determine submission

In Russia, as a rule, everyone submits to someone. Even if not nominally. Even the judge’s action has a coercive measure, despite the entire “independence” of the judiciary. And where to complain about the clinic, there is generally a huge selection of sites, depending on the nature of the offense. The main thing you need to know is the submission system.

Where to complain about the clinic?

• The statement of claim in court . It is written according to certain rules of the civil procedure code. Therefore, having no skills, experience or legal education, it is better to contact professional representatives. As a rule, serious administrative or criminal offenses are brought to court. For example, if during an operation, as a result of a doctor’s negligence, the patient’s health deteriorates.
• Application to the prosecutor. It does not require special legal knowledge. It is enough to fill out the standard “heading” of the application addressed to the prosecutor’s office, which is located in the same territorial department as the medical institution. Although the last condition is optional. According to the Federal Law on Written Appeals of Citizens, the state body to which the appeal was submitted is obliged to redirect it to the appropriate institution competent to consider this application.

• Complaint to the Russian Federal Health Service. Also does not require special legal knowledge. It is not necessary to indicate excerpts and articles of laws that have been violated. It is enough to indicate violations according to the applicant. It is important to know that the Russian Healthcare Supervisory Authority is required to respond to any application to medical facilities. Status does not matter. Commercial, municipal or any other medical facility. All of them are subordinate to this federal body. Through him, the Minister of Health learns about all the problems in the industry under his jurisdiction.
• There are exceptional cases . The case can only be decided by the Minister of Health. To do this, you can write an e-mail or a regular letter or personally contact the reception. Do not hope that he will personally answer. As a rule, there are public receptions at each minister who “throw off” cases to the competent authorities. Most likely, it will turn out to be the representative office of Roszdravnadzor in the region.

Contact the police

These are the three main instances. It makes no sense to contact the police or the investigative committee of the Russian Federation. It is the prosecutor's office in case of violation of the law that initiates criminal proceedings. Unless, of course, they occurred during the "communication" with medical institutions. Now we will analyze in more detail where to complain about the doctor. It’s absolutely the same here. Unless, of course, the violations concerned the professional activities of a specialist, and violations of the law arise precisely for this reason.

Contacting a medical institution

But it is not necessary to file a complaint with the state authorities. Perhaps the problem will be solved by contacting directly the institution where the doctor works. Sometimes it’s enough just to call the head physician and “threaten” with further proceedings. Very often, this method is much more effective than appeals to state authorities.

How to file a complaint?

As noted above, there are no special requirements for registration. But the minimum information, without which it is physically impossible to verify the appeal, must be present:

• Official or state body to whom the complaint, statement or appeal is sent.
• Name of applicant, his address of registration or residence. It is advisable to enter the index and phone. It makes no sense to write anonymously. Such a statement will most likely not be considered. If a citizen believes that his rights are violated, that he is right, then he has nothing to fear. Some are “intimidated” by the criminal article of “slander” so much that they do not even want to defend their legitimate interests.
• The first two points must be written in the upper right corner. This is the standard heading for applications. After that, you should write the status of the appeal below in the center. This may be a “statement”, “complaint”, “appeal”, etc.
• After that, you need to indicate the essence of the problem. It is desirable, briefly, concisely. You do not need to give the appeal emotional colors, profanity, insults from a doctor or any other employee. Even if, in the opinion of the victim, he was very “guilty”. This may result in the fact that, on the contrary, the complainant is subject to negative legal sanctions.
• It is very important to bring as much evidence as possible on hand. Do not be shy to indicate them in the application. Together with him send copies of such evidence, unless, of course, they are written.
• In conclusion, you must specify the number, signature and decryption of the signature. It is important to know that a signature without decryption is not valid.

Conclusion

We hope that now it became clear where to complain to the clinic, how to do it. It is worth noting that it is not necessary to personally appear in a state agency where citizens want to send their appeal. It will be enough to send a complaint or statement at any post office by registered or valuable letter (preferably with a notification). Legally, this will mean the same thing as personal treatment. The sender will be required by the Federal Law on Written Appeals of Citizens to respond to this letter within 30 calendar days. And further actions will depend on the answer.