Despite the apparent simplicity of card payments, many users may encounter a number of crashes and problems. A vivid example of this is the e000 error code that appeared at the time of payment. What can this error talk about? What causes it? And how to fix it? We offer to understand these issues together.
What does a system notification look like?
As a rule, when a certain failure occurs, users receive a message of the following nature: “Sorry. There was a failure while making a payment. Error code e000. Please use the card a little later or use a different payment method. ” As many users report, this system message appears most often when using MTS or MIR bank cards. But sometimes it pops up when you try to pay by cards of other banks.
What does this message mean?
The error code e000 when paying by card has a very interesting meaning. And the thing is that formally there is no one's mistake. Most often, the transaction was completely completed and the money was debited from your plastic. In this case, e000 can be interpreted as the number “0”, which displays the code of the operation performed. Moreover, if you translate this data from the programming language, then “0” just means that the operation was successful.
If, in addition to “0”, the message contains any other numbers, for example, “01, 75”, this may indicate a forced cancellation of the transaction. As a rule, in such cases, funds are not debited. Therefore, if you see the error code e000 when paying with a card, Do not rush to fall into despair. To check the status of payment, we recommend that you go to the store’s website and view the order status. If payment is successful, you will see "paid" or "waiting for shipment." And, on the contrary, in case of an unsuccessful operation, the status will be “expected payment” or something like that.
What causes the problem?
The error code e000 when paying for virtual purchases can usually occur for a number of reasons. Among them, the most common are:
- failures in the payment system of the bank itself;
- technical malfunctions of the bank of the sender and the recipient (so to speak, uncoordinated actions of two financial institutions);
- network interruptions;
- outdated software or browser version;
- accidentally pressing the cancel buttons by the user;
- unknown system error;
- crashes in the applications through which the purchase is made;
- Outdated version of the application for payment for services;
- the card of a particular bank is not supported by the payment system of the store;
- there are not enough funds on the account to pay and write off;
- when closing the opal page or updating it (when making a payment, the system transfers you to the protected zone and recommends not closing or updating the page for further connection ) ;
- the card is blocked by the bank or inactive, etc.
In a word, the error code e000 may mean nothing and speak of a positive outcome of the payment transaction or indicate the presence of any malfunction or detection of malfunctions.
Error making a payment (error code e000): how to solve the problem?
So, as we said, nothing bad happened even if you saw the above error message. The main thing here is not to fall into despair and act prudently. The first thing to do is check the status of your account. If the amount indicated above was debited from it (for which it was supposed to make a payment), then the operation was successful.
However, to confirm this hunch, contact the store representatives and check if they saw the board. Or, as we wrote earlier, if you find the e000 error code, look at the order status yourself.
If the store did not see your money, but they were still debited from your account, this can only mean the fact that the matter is not in the bank. Just, he fulfilled his obligations to you. In this situation, it would be useful to contact the payment system support service and clarify what happened. For example, if you receive a message with the error code e000 (MTS Bank often sends such notifications if there is a system failure), do not break the hotline telephone and send curses on the head of unfortunate bankers.
It is enough to carefully study the terms of payment. After all, it happens that payment for goods or services does not pass instantly. Especially when it comes to two third-party financial institutions. In such cases, the conditions describe that the payment can be processed within a few days (3-5).
The same applies to holidays and weekends, when the usual bank branches do not work. Consequently, if you pay on a Friday night, payment can go on Monday afternoon or even Tuesday morning. Therefore, do not be alarmed by finding the e000 error code. MTS Bank always warns its users and encourages them not to panic. There is always a way out and the cause of the problem.
What to do when an incomprehensible error occurs?
When you see other numbers in the neighborhood of zeros, you should contact the bank to clarify the best. Usually it’s enough to contact a representative of your financial institution by calling his hotline. Or you can try to solve this issue in an online chat, saying that a certain malfunction occurred during the transaction, and the error code is e000. MTS (payment by card of this bank is fast and without delay) - an organization that quickly responds to such requests. After clarifying the situation, you will definitely be informed about the problem and will be offered options for solving it.
How else to contact a bank representative?
To communicate with a representative of MTS Bank, the following actions must be performed:
- go to the official website of the organization mtsbank.ru;
- go down to the very bottom of the main page;
- in the third column under the name “Online Services” select the “Write to Bank” key;
- follow it;
- fill out a special form.
What to indicate in the form of a form?
When entering data into the virtual application form, indicate:
- topic of appeal (for example, a question on products and services);
- first name, middle name and last name;
- city and contact phone number;
- E-mail address;
- the text of the appeal itself.
And then you just have to agree to the processing of your personal data and send a feedback form. According to some users who have used this method of communication with a representative of a credit institution, the response to the request does not wait long. In total, it will take no more than 3-10 minutes.
The bank manager calls back or gives a detailed answer to the specified mail. Sometimes, to solve a problem, they call you and ask you to be identified. To do this, the last four digits from the card number, mother’s maiden name, code word are called or other leading questions are asked at the discretion of the manager. As you can see, everything is solved quickly and without any problems. Therefore, you should not be upset ahead of time.