Buying truly high-quality equipment is not easy today. And this is due not so much to a general decrease in quality in the budget goods sector or to the desire to save as much as possible on a purchase, but to the lack of time that could be spent on finding the necessary model. That is why those who want to purchase something are making efforts to find such an online store that would save valuable time and which could be trusted. Potential buyers explore the Internet with the aim of reading real reviews about a variety of resources and figuring out whether it is safe to give your money to a particular seller.
In order to help you in this difficult matter, this article has been written. In it you will find detailed information about the Citylink store. Is he trustworthy? How does this service work? What do real customers say about him? How do store employees respond about their employer? All this will help you to create a complete picture.
About company
Citylink store customer reviews are called one of the largest online stores in the Russian Federation. Its range is extremely diverse. Among the fifty thousand units of goods presented, everyone will be able to find something to their taste and wallet.
What today is Citylink (online store)? Customer reviews talk about the incredible prevalence of the company's offline sites. To date, there are already twenty-seven of them (each area is several thousand square meters).
In any of them, the buyer will find terminals that allow you to place an order yourself, equipped cash desks and comfortable windows designed for the delivery of goods.
Regular customers of Citylink (Internet reviews place a special emphasis on this) have additional advantages. For example, they can participate in special projects of the company. Among them:
- Citylink Club (an accumulative card, thanks to which its holder can save money on purchases, take part in various promotions, sweepstakes, corporate events, accumulate bonus points and pay for their purchases with their help).
- Configurator (a specialized section that helps customers correctly choose the necessary components, get useful tips on optimizing functioning, and find out the point of view of other customers).
- Forum (a section that allows you to chat with other users).
Citylink store: customer reviews
Most customers are satisfied with the service. Such consumers like the manner of communication and the responsiveness of Citylink managers (Kazan). Customer reviews talk about the timely arrival of the courier, the absence of problems with paying for the order or its execution. Customers also like the wide Citylink-mini network, which facilitates the process of self-delivery of goods, since there is no need to visit full-size stores. Customers share a pleasant impression of the exchange or return of products by Citylink employees. Customer reviews (St. Petersburg) confirm that if you contact the center no later than seven days after the purchase, you can return goods that did not fit for any reason without any barriers. All this greatly facilitates the cooperation of customers and the store and helps the latter to earn a good reputation among consumers.
Negative reviews
All negative responses, as a rule, relate to poor-quality warranty repairs or the refusal of the service center to work with this product. Some of them experienced interruptions in the delivery process (for example, they didn’t bring what they ordered). They also say that employees are incompetent regarding the possibility of purchasing goods on credit (in particular, the Citylink store - Nizhny Novgorod). Customer reviews also describe the sale of expired products (such as printer cartridges or multifunction devices). How to avoid this kind of trouble? Be careful at the time of purchase, carefully check the goods. Check that all warranty documents are filled in correctly. This will protect you in the event of a breakdown.
Work at Citylink: employee reviews
What do they say about the store in question as an employer? Unfortunately, there are a lot of negative comments about working at Citylink. Employee reviews talk about aggressive bosses, illegal cuts, regular delays and cuts in salaries, disproportionate demands from bosses and remuneration. Employees are often required to go on their day off without even paying extra. As a rule, employees are not formalized officially, as it should, in accordance with the Labor Code of the Russian Federation. And this means that there is no talk of any social package either. A strict system of fines for the slightest violations is provided. Some say that they were fined for not answering calls on their day off, and that they were not given an advance for that. Often forced to work overtime (until midnight and even until one in the morning). Of the "pluses", without exception, all note a friendly team of subordinates. However, does this compensate for all other working conditions? You decide.
Delivery
How does the delivery of goods from the Citylink store work? Customer reviews recommend that you familiarize yourself with the rules of this process in advance.
So, special services are valid for customers living in the city of Krasnoyarsk. These buyers may request "Lift Bulky Product to Floor". It is important to pay for this service in advance, this is an important condition for its implementation by the Citylink store. Customer reviews confirm that it is incredibly convenient. After all, now there is no need to puzzle over how to deliver purchased directly to an apartment or office. Also, you do not need to lift heavy equipment to the necessary floor. The online store will take care of everything. The service in question is available to both individuals and legal entities.
Important: the lifting of bulky goods to the floor can be carried out by the company only in the city of Krasnoyarsk or in its suburbs. Moreover, only equipment whose mass exceeds thirty kilograms, or its volume exceeds two tenths of a cubic meter, falls into this category. Lifting is carried out either manually or using a freight elevator. It will be possible to bring the goods into the room only if its dimensions do not exceed the width of the doorways (starting from the entrance door, ending with the door of the apartment or office). If this is not possible, the purchase will be delivered only to the entrance or to the door of the apartment.
What other features of the delivery mechanism of the Citylink online store exist? Customer reviews report that it is important to familiarize yourself with the list of places in which goods are not transported in advance. Among them are the following: stations, parks, construction sites, airports, workshops, forests, non-administrative premises of public catering facilities, beaches, subway stations, sensitive facilities, departments of infectious diseases hospitals, secret facilities, transport companies, non-existent facilities, workshops, as well as any places that do not have a specific address, as well as the conditions that are necessary for the normal transfer of goods, payment, documents. It is also important that the passage to the place of transfer should be carried out exclusively on a paved road. There should not be any obstacles blocking the passage within a radius of two hundred meters from the designated address.
What is the cost of the service in question? If we are talking about lifting the elevator, then delivery to the apartment of each unit of goods will cost:
- purchase weighing less than fifty kilograms - eighty rubles;
- purchase weighing from fifty to one hundred kilograms - one hundred rubles;
- a purchase weighing from one hundred to one hundred and fifty kilograms is one hundred and twenty rubles.
If the goods cannot be lifted with the help of a freight elevator and you have to do it manually, then the correspondence between the weight of the equipment and the price is maintained with a single clarification - now this is the price for each floor.
Goods may only be transferred to the buyer or his representative at the agreed place. If the forwarder decides that it is not safe to give the purchase in these conditions, he may ask the customer to move. In case of refusal, the company representative has the right to retire with the goods.
When transferring you should:
- make sure the item is new;
- check if it matches the order;
- inspect the goods for damage, proper packaging, the presence of the necessary documentation;
- pay for the purchase.
Payment
According to reviews of the Citylink store, here you can choose any method of payment for your purchase that suits you. Among the available methods, the following are distinguished: in cash to the courier at the time of delivery; plastic card; cash directly at the store or at special Citylink mini payment points; get on credit; via bank transfer; through the international system "WebMoney"; through mobile phone stores; through the Yandex.Money service; through specialized self-service terminals.
Be sure: if you see the word "In stock" on the site, the product is really available for purchase. Current data is entered into the catalog every two hours.
If there is an inscription “Goods in transit”, this means that the goods will be available after one or two days. When he arrives at the warehouse, you can place an order.
The inscription "The product is in a remote warehouse" means that, unfortunately, additional time is required to transport the specified goods to Krasnoyarsk. It is also important to consider that when ordering from one hundred thousand rubles or large equipment, a certain prepayment is required.
In the event that the product is in the store, you get the opportunity to pick it up on the day of order or request delivery to the door.
Range
The site navigation is very convenient, and the Citylink assortment (store reviews often mention this) is simply amazing. Products are categorized, making it easier to find the right one. The variety of available products can be described as follows. On the website of the online store are presented:
- Laptops.
- Transforming laptops.
- Ultrabooks.
- Tablets.
- Children's tablets.
- Smartphones
- Mobile phones.
- Virtual glasses.
- Smart watch.
- Fitness bracelets.
- Accessories for gadgets.
- Pedometers.
- Sports watch.
- Kits "Smart home".
- Base blocks.
- Cameras.
- Sensors
- Hardware.
- Electronic books.
- Accessories for laptops, tablets, smartphones.
- Gyro scooters.
- Quadrocopters.
- Accessories for gyro scooters and quadrocopters.
- Shavers and epilators.
- Toothbrushes and accessories.
- Medical equipment.
- Beauty Products.
- Health Products.
- Products for styling and haircuts.
- Tables.
- Armchairs and chairs.
- Lighting.
- Accessories for furniture and interior.
- Office equipment.
- Leather goods.
- Souvenirs and business gifts.
- Demonstration equipment.
- Office Chancellery.
- Car Electronics.
- Measuring tool.
- Tool kits.
- Lanterns.
- Gardening equipment.
- Photos, videos, security systems.
- Household appliances for home and kitchen.
- TVs.
- Audio Video.
- Computers, hardware, peripherals.
And this is just a general idea of what can be found in the Citylink store (Moscow). Reviews recommend that you carefully read the assortment. You will not regret the time spent.
Credit purchase
There is an opportunity to purchase goods on credit at the Citylink store. Store reviews recommend this calculation method. Now there is no need to save money, you can use what you want today. What is required from the client for this?
He must provide two documents. The main one is the passport of a citizen of the Russian Federation. The second document can be any of the following: a pension certificate, a passport, a bank card, a driver’s license, a state pension insurance certificate.
Warranty
Citylink (reviews with special thanks speak about this item) is ready to provide after-sales service for products purchased from them. So what to do if the device suddenly crashes? In some cases, it would be right to seek help from a specialized authorized service center of the manufacturer (their list is usually indicated in the sales receipt). If for some reason it is impossible to do this (a service center is not located in your city or the goods you purchased are serviced exclusively at Citylink centers), reviews are recommended to immediately come to full-size shops where you can be provided with qualified assistance.
You can return the goods if:
- the packaging was not opened (relevant for legal entities);
- the packaging and all accompanying documents are saved;
- there is a sales receipt and cash register;
- the software is not activated;
- there are no visible signs of its use on the product;
- the product has not been installed;
- all accessories are saved;
- factory seals are not damaged.
You can not return the goods that were ordered for you individually or were brought from a remote warehouse.
Also, the return conditions do not apply to the following list of goods:
- goods that have been discounted (substandard goods);
- products whose equipment requires a SIM card;
- any children's goods;
- personal hygiene items, namely: toothbrushes, epilators, hair tongs, electric shavers, hair dryers, hair curlers, hair dryers, manicure sets, hair clippers, massage bathtubs and the like;
- any products related to household chemicals;
- goods that had one-time packaging, and the buyer opened it;
- cable products (cords, wires, cable and the like);
- products intended for the prevention or treatment of various diseases directly at home, namely: lenses for glasses, medical instruments, baby care products, medical devices, metal, rubber or textile items of hygiene or sanitation, medical equipment, products for maintaining hygiene the oral cavity.
Total
Citylink is not only an Internet resource. The company also has a whole network of full-size stores. As you can see, the reviews about the retailer in question are quite contradictory. Some of the buyers are absolutely happy with the purchases, others regret their choice and categorically do not recommend their friends to contact this store. Apparently, it all depends on the integrity and competence of the employees of a particular store or service center. Due to some negative experience, you should not categorically judge the entire network, but we also do not recommend losing vigilance. If you decide to use the services of the online store in question, check the process of correctly filling out the warranty documentation and carefully read all the available information about this.