Perhaps, among the users of the Internet there are very few who have never heard of the Aliexpress website. A huge selection of goods at optimal prices attracts attention, and therefore I want to buy products again and again. But what if the payment fails for some reason? You can search for information on "Aliexpress" for a long time, but why, if everything you need is collected in this article !?
How is the payment process?
The standard operation for depositing funds for the goods issued is as follows:
- After selecting one or more units of products, you must go to the basket.
- Next, you need to fill in your personal data and information about the place of delivery in Latin letters, as well as choose a payment method: it can be a bank card (note that Sberbank cards are not always accepted for Internet purchases), Yandex.Money, Qiwi », WebMoney or any other available option that seems to be the most optimal.
- Click on the "Pay" button.
- Get a special secret code on your mobile phone number, enter it and thus confirm your agreement with the ongoing payment procedure.
After that, the product should go into the category of active orders - this is a hint about how to find out if the payment has passed to Aliexpress. If this happens, the client will be able to track the movement of the package. However, it often happens that the user does everything right, but they encounter problems - the system “does not see payment”. So why does the payment on Aliexpress fail? It is necessary to understand.
Why payment to “Aliexpress” failed: simple reasons
If everything was done correctly, but the one-time password did not come to the phone to confirm the operation, do not panic. First you need to determine whether the money was debited from a bank or electronic account: this will help visiting your personal account. If the funds were withdrawn, most likely, the order went for processing - the seller and the tracking system will let you know in the near future.
If the status of the personal account has not changed, this means that the payment failed. In this case, repeating it again is not recommended. It is better to postpone the procedure for some period of time, after which you can try to make a purchase again.
The lack of a secret code sent, as well as an unsuccessful attempt to pay, are usually associated with the congestion of the site and the appearance of some instabilities in its system.
If the product did not appear in the “Orders” tab or its re-registration failed again, other factors could be the reasons for this, for example, personal errors of the client, malfunctions in the site or some non-standard situations.
Buyer Inattention
If the payment does not go through, “Aliexpress”, its administration and sellers do not always need to immediately blame the fault - this can also happen due to oversight by the buyer.
- So, a one-time password may not come due to a lack of funds in the mobile phone account, and therefore the operation simply cannot be brought to its logical conclusion. Payment does not pass, goods, as a result, are not sent.
- The deed of payment may be rejected by the bank. Perhaps the reason for this is the expired card or the incorrectly completed form when processing products. If there is no reason to doubt the correct data entry, this means that it is the service bank that inserts the “sticks into the wheels”. To solve the problem, you should contact one of the branch offices.
- The bank may prohibit the operation, which is typical for cards of the Maestro and Visa electron types. This is due to the fact that banking conditions try to provide their customers with maximum protection and block the conduct of online shopping, which is not legally connected with the territory of Russia. Perhaps a specific card can be activated for overseas purchases, but for this you will have to go to the bank and clarify the details.
- Exceeding the limit of funds available for spending, the total amount of which is also set by the bank servicing the client. To raise the limit, you should contact the bank office or use another payment method for which there are no restrictions.
- Suspicion of fraudulent transactions. The fact is that banks allow a certain number of transactions per day, and therefore transactions that are quantitatively higher than the allowed value may be blocked.
- Congestion of the banking system, which is especially observed during the seasons of discounts and promotions. For successful payment, it is recommended that you try again in a few minutes.
- The lack of connection is mandatory in this case, the mobile Internet banking service, which sends a one-time code.
- Payment declined due to an error in choosing a card type or incorrect filling in other fields.
Therefore, before wondering why the payment to “Aliexpress” did not go through, it is recommended that you carefully review all the entered information once again, because even a single typo can cause a system failure.
Service Failures
However, the buyer is not always to blame for the failure of payment. On "Aliexpress", users often noticed certain "oversights." Usually they arise from the congestion of the service, but this quickly passes. Therefore, after a while, the payment act must be completed successfully. In case this did not happen, it is necessary to write directly to the site administration, which will explain why the payment to Aliexpress does not go through and tell you what should be done in this case.
Other non-standard issues
A specific reason may not fall under any of the above situations. But why, then, does the payment on Aliexpress fail? This may involve accidental duplication of order or browser settings where it is necessary to clear the cache for a successful operation. In addition, the snag can also be in an unconfirmed account, because not everyone considers it necessary to go to their own email and activate their account using the link.
Phone purchase
What to do if payment to “Aliexpress” does not go through the phone? As mentioned above, this may be due to insufficient funds on the account, blocking the function of payment from a mobile phone (it is recommended to contact your operator here), as well as a lack of free space in the phone's memory or lack of communication. In addition, some malfunctions can occur in the purchase process through special applications, so it is recommended that you do not order goods through portable communications.
Full refund
What should I do if the payment did not go through on the Aliexpress website, the money was withdrawn? In this case, you can safely claim a refund by opening a dispute with a seller who, not wanting to lose his earned reputation and cash in on the difficulties of his potential customers, will return all the funds in the original amount. If the funds are “lost” along the way, it is the fault of the organization responsible for the distribution of funds — the bank, the Yandex.Money administration, WebMoney, etc. Then demanding a resolution from them is the client’s legal right.