After reading reviews of Firebox, the following conclusion suggests itself: having won many positive feedback from regular customers, the once wonderful online store, on the window of which you can find only exclusive, branded items, began to bargain with fakes.
This does not mean that users should not go to this trading platform and place orders. The site is still popular (positive reviews from grateful customers attest to this). However, occasionally there are complaints.
The cause of consumer dissatisfaction in most cases is the mismatch of the assortment description. The goods that are issued for the products of prestigious companies, in fact, turn out to be fakes of low quality. Customers who come here for the second or third time note that the quality of products for sale is significantly inferior to similar products purchased earlier.
In addition, as it turned out, the number of negative comments is not so scanty. It seems that the representatives of the administration of the online store carefully filter the feedback of customers who did not like anything.
“Great online store”
So repeat customers about the Firebox online store.
Special thanks are expressed to sports shoe lovers who have difficulty in selecting the right size (the European scale is used on this trading floor). For such users on the site there are tips that allow the client to choose the right model.
The authors of the positive reviews about Firebox mentioned several reasons that made them regularly make purchases here:
- Prompt delivery of orders. The maximum delivery time is 7 days.
- An extensive, weekly updated range of clothing, shoes and accessories. As a rule, new items appear on the window of this online store weekly. In rare cases, product updates occur once every two weeks.
What does the term "club price" mean?
This name is a privilege for customers who become members of the so-called club program.
Users who place orders can become a member immediately after receiving their purchases. The first discount (5 percent) is automatically credited to the client’s internal account. To activate it, it is enough for the consumer to look into the corresponding section.
Take advantage of the opportunity to continue to purchase goods sold on the site at unique prices can only regular customers.
The highlight of the Firebox Sports Store
Lovers of sports shoes were not particularly praised for the brand shoes themselves, but for the thoroughness with which they were packaged before being sent to the new owner.
The packaging consists of two boxes. The exterior is made of thick cardboard. This sturdy and massive shell houses a smaller box. It contains the goods. But that is not all. In the inner box, the customer discovers a branded package of the online store and a card, using which he will be able to save on subsequent purchases.
Where does the negative come from?
It would seem, where do they come from - negative reviews about the Firebox? However, there are not so few of them. Here is some of them:
- Customers who receive their order at the post office and wish to try on a purchase before making a payment are always refused. Mail workers refuse to even show unpaid merchandise.
- After receiving and paying for the order, it turns out that the names of the manufacturer do not match on the box in which the goods were packaged and on the product itself.
- There were cases when a product that, by external signs, fully corresponded to the photograph published on the site, turned out to be a crude fake. According to the customers of the online store, you can understand that the quality of the purchased products is significantly inferior to the branded one.
- Goods that are not classified as cheap were not delivered properly. By the way, despite the negative emotions, customers of the store pay tribute to the high quality of the packaging material. In some cases, only thanks to sound cardboard the thing fell into the hands of the new owner in good condition.
- Buyers dissatisfied with the quality of their acquisitions logged in to the seller’s website to complain. However, they failed to warn of the presence of defective products from other visitors to the Firebox online store. Reviews of dissatisfied customers, claim the failed authors of the negative, are not displayed on the store’s website. Here you can see only the responses of satisfied customers.