Online shopping has become incredibly popular lately. And this can easily be explained not only by the desire of people to save their time and money, but also by the opportunity to consider a wider range of goods on one resource, as well as to get the right thing of the right size right at their door, without having to visit stores. Unfortunately, at the dawn of the development of e-commerce, many online stores have proven themselves on the bad side, providing low-quality services or even deceiving their customers. That is why many, once burned, are afraid to trust their money to any resources on the Internet. However, fortunately, at present, domestic stores provide high-level commercial services and make life easier for their customers. Such a high-quality online store is Lamoda. Clothing purchased on this resource will be the most successful purchase. Using this resource is simple and convenient, as anyone who reads this article will be able to verify.
"Lamoda" - clothes for you
This resource offers a variety of clothes for different social groups (men, women and children), as well as products of various price categories, which guarantees the fact that any user of the online store will be able to choose the option that suits himself according to all criteria. The site presents products of more than a hundred different brands that produce high-quality clothes, shoes and accessories. The administration of the online store prefers cooperation with clothing manufacturers directly, in other cases, cooperation is carried out with trusted and reliable suppliers. Services provided by the online store "Lamoda": delivery, payment (in various ways), return, provided that the goods did not fit.
Payment options for the goods are offered as follows: payment in cash, by bank transfer, as well as by credit card upon receipt of the goods (each courier has a terminal with him).
Delivery of goods in Russia
The delivery system of the goods of the online store is ideally debugged, however, like the return of Lamoda, it is extremely responsible, so there is no need to worry about your money.
The convenience of receiving goods is at an extremely high level. In the Lamoda online store, delivery is free of charge to any of the cities of the Russian Federation by a specialized courier service of the store. It is also possible to receive the goods using the services of the Russian Post, pick up the goods yourself at one of the numerous pick-up points, or using the services of the post-office. In most cities of the Russian Federation, goods can be delivered the next day after order confirmation.
Delivery time
As a rule, the Lamoda online store delivers delivery in one, at most two days from the moment of order confirmation. Courier delivery can be carried out from nine to twenty hours on weekdays and from nine to sixteen hours on Saturday. It is important to note that on Sundays the online store does not deliver.
Informing the buyer about the status of the order
At all stages of the delivery of the order from the moment of placing it to its immediate delivery, the buyer is actively informed about his condition. So, for example, order confirmation is made by means of a notification via SMS or e-mail to the email specified in the order form. Then a letter arrives at the same email address informing that a specific order has already been formed and is currently being sent to the online store delivery service. When the parcel is ready for delivery, the buyer receives an SMS message with this information. Later, the courier who will carry out the delivery will contact the buyer by contact phone number, which was indicated on the order form in the online store, in order to agree on the most convenient time for delivery of the goods to the buyer. Immediately on the agreed day, the courier additionally contacts the buyer to confirm a convenient time.
How is the Lamoda store returning goods
Since in most cases the delivery of goods is free, there is practically no risk to the buyer's budget. In many cities, it is possible to return the goods using the services of local points of reception where you can bring the thing yourself that the buyer would like to return. Such points work from nine to twenty hours every day, seven days a week. If there is no such reception center in the city, then it would be rational to use the services of the Russian Post. In order to make a return by any of the proposed methods, you must have a certain set of documents with you.
Required documents
The Lamoda returns exclusively if the buyer has the following documents: the buyer’s passport, a check for the product, an invoice received with the purchase, and a completed Lamoda return form.
When returning by mail a package of necessary documents is similar. It includes a Lamoda-issued application for return, a photocopy of the customer’s passport, a check and an invoice for the goods.
Refund Application
Returning the goods and getting back the money spent is not at all difficult. It is important only to comply with all conditions and formalities established by law. The main one is the application for the return of goods completed in the form of the Lamoda online store . You can find it directly on the website of the online store, using the "How to return" label and clicking on the link "Print a return application". An important column of the statement is the reason for the return of the goods. Failure to complete this item may play a negative role in deciding whether to return paid funds. In general, the Lamoda return sample statement is simple to fill out, because all the items are compiled logically and intuitively. All the necessary information can be found in the invoice, which the buyer receives together in the purchased goods.
When the goods cannot be returned
The legislation of the Russian Federation establishes a list of certain goods that are not refundable after purchase. For example, you cannot return home appliances that are currently under warranty, as well as textiles, underwear, socks and tights, jewelry and any jewelry, cosmetics, perfumes, medicines and various kinds of medical devices and other personal hygiene items . These requirements are logical and justified.
Only clothing and accessories purchased at the store are returned.
If the returned product has already been in use and as a result has lost its presentation, then most likely the refund will be refused.
In all cases described above, the Lamoda store will not accept returns. This must be taken into account.
Thus, an important condition due to which the Lamoda is returned is the absence of traces of operation, the safety of packaging, product tags and labels.
Buying clothes in an online store is a great idea for a modern person. The Lamoda resource provides an opportunity to find a suitable thing for yourself among the widest assortment presented on the website, to study all the characteristics of a product and purchase it in just two clicks. There is also the opportunity to choose for yourself a suitable method of payment for the goods, receive the goods without paying for their delivery, at home at any convenient time. And also if there is a need to make a return, Lamoda offers simple and convenient conditions for its customers. It is very comfortable. Guaranteed return of all funds spent subject to all the necessary conditions for returning the Lamoda store (return application, copies of documents, presentation).