Kiwi payment service has long gained considerable popularity both in Russia and in other countries. And one of the reasons why users prefer this particular company is the ease of financial transactions. Here, a mobile phone number is used as a “wallet”, and to confirm the payment it is enough to simply indicate the code from the SMS message on the Qiwi website.
However, despite all the efforts of the technical support service, users sometimes have problems with the service. It so happens that you simply do not receive SMS from Qiwi and, as a result, you cannot pay for the next purchase. After reading the article, you will find out why this problem occurs, and also get acquainted with methods for solving it.
Human factor
People tend to make mistakes, so the reason that SMS does not come from the Qiwi wallet should be sought in this first of all. Carefully check whether you have correctly completed all the fields in the payment form, whether the Internet is working on your device, and also make sure that there is a good cellular network signal on your phone. It will also be useful to make sure that you have enough money in your account to complete the purchase.
In addition, the problem could be due to the fault of the QIWI service center. They could have incorrectly updated the software or made some other error. Therefore, if SMS does not come from Kiwi, immediately report the problem to the technical support service.
Server problems
QIWI is constantly improving its equipment. As the number of users of the service is constantly growing, this is simply necessary in order to cope with large loads. But it so happens that there are too many people who want to transfer money, the servers do not stand it and go to reboot. Naturally, at such moments the system fails and SMS from Qiwi does not come. In this case, you cannot solve the problem yourself, so you just have to wait until the service returns to normal.
Another common reason that SMS from Qiwi does not come is the technical work on the company's servers. Usually such preventive measures are reported in advance, so try looking for information on them on the official QIWI website.
Problems with the mobile operator
The reason that you do not receive messages from the payment service may also be the network congestion of your mobile operator. To check if this is the case, ask someone you know to send you an SMS. If the message is not delivered in a few minutes, then the problem arose on the operator’s side. In this case, try to call customer support and consult with them about the problem.
Messages from QIWI can be accepted by your mobile operator as spam and blacklisted. You can get information on this from all the same call center employees. Just call them, ask why SMS does not come from Qiwi, and ask them to fix this problem.