The Yandex.Money system (YaN) is one of the most popular in Russia. Now virtual funds can be transferred to real ones, because the electronic wallet of poison can be equated to a bank account. As in any system, some difficulties arise here, one of them is when money for Yandex.Money does not come, then we will consider possible reasons.
Why do not receive funds to the electronic wallet
Most often, problems with crediting funds to an electronic wallet arise when replenishing through payment terminals installed in most retail outlets. Faced with this situation, the user should first of all try to find out why money does not come to Yandex.Money. There are various reasons why this happens.
In each individual case, the movement of funds between the payment system and the virtual wallet can take from a couple of seconds to several days, delays are most often associated with technical equipment malfunctions. As a result, the cash that was deposited through the device freezes. This can happen for a number of reasons:
- at the time of the transaction there was no internet connection;
- failure of the Yandex service itself;
- problems with the terminal software.
Quite often, the reason lies in the carelessness of users who made a mistake when filling out a payment application. However, if a person is confident in the correctness of the actions, but still the money for Yandex.Money has not arrived, then you need to contact the technical assistance service.
When do problems arise?
So, we will analyze the problems most often encountered by users:
- money does not come to Yandex.Money when transferring from another electronic wallet;
- when the account is replenished through the payment terminal.
In any case, situations with funds not received by the account provoke bad thoughts and certainly do not raise the mood.
Departure from another wallet
When the money was transferred from another wallet and the sender / receiver declares that they have not been received, there may be several options: the first - an error was made when filling out the details and they came to the wrong account, the second - you are misled. Sadly, the latter option is often used by scammers. You can even be sent a screenshot of the check, but is this a problem in our time when every second person owns Photoshop?
Payments cannot be lost in the Yandex.Money payment system; today, such cases are not known, but there are enough situations with inattention by users. Almost all transfers between wallets are carried out instantly, and if you have problems and questions, you can always ask them to the support service.
Payment terminal
Why don’t the money credited through the payment acceptance device come to Yandex.Money, and what should I do in this situation?
Basically, such problems arise because of the terminal itself, so you should contact the service organization of the device through which the payment was made. The terminal number is always indicated on the check. If the check has been lost, then find out the owner’s phone number (it is usually indicated either on the equipment itself or in the menu in the "Information" section), contact him and provide the following data: date and time of payment, address, wallet number and amount. If you are told that the money has been transferred, you should contact the Yandex.Money service support team.
Deadline
Many users are concerned about the question of how much money comes to Yandex.Money. During payment transactions within the system, that is, from one wallet to another, funds are credited to the account within a few minutes.
Transfer of cash and non-cash funds can be carried out from several minutes to several days. This is due to technical delays in different systems or a program crash.
Some tips
First of all, it is worth focusing on the fact that when conducting an operation through a payment machine, a receipt for payment should be taken without fail and stored until the money reaches the account. This is the only document that will be an argument in resolving disputes. It is quite common that the terminal does not issue payment receipts. In this case, it is necessary to remember the transaction time and the exact amount of the transfer and be sure to clarify whether the funds have arrived in the account. If money does not come to Yandex.Money, you should contact the owner of the equipment.
The main thing is that when funds are not credited, you should not panic. If you haven’t replenished your e-wallet account, this does not mean that the money has disappeared completely or was appropriated by someone. Most likely, there was a technical hitch, after the elimination of which the user will receive his translation. And do not forget to carefully check the details of the application, then there will be no problems.