A large number of fashionistas and fashionistas prefer to purchase new things for themselves in online stores. Typically, this desire is due to lower prices for clothes and shoes, due to the lack of the need to pay expensive rents in shopping centers, as well as a large visual choice of products.
One of the most popular stores is Lamoda. In reviews of this portal, very often customers talk about its positive features. Of course, there are cases when you have to meet with negative comments, however, such options are rare and, as a rule, problems arise as a result of individual situations.
So, what are the features of this online store and what customer reviews about "Lamoda" are found in the vast network? About it further.
general information
Lamoda is a store that offers online shopping lovers a large assortment of products of various categories. It is here that you can find not only fashionable clothes and shoes, but also items for personal care, perfumes and a certain amount of goods necessary for housekeeping.
Among the sections of the store’s catalog you can find one that offers "Premium" class products - here brand goods are presented to the attention of buyers, which are delivered directly from the manufacturer.
Often on the site, sales and all kinds of promotions are held, in which many customers take part.
How to place an order
All orders in the online store "Lamoda" are issued online. In order to browse the catalog and move the items you like to the basket, the client can use an Internet browser or special applications that are installed on gadgets that run on Android or iOS.
In order to determine the desired color and size of clothes or shoes, the client should pay attention to the field located on the right side of his image. It contains indicators regarding the available color options, as well as the availability of sizes. It also provides a description of the position indicating the country of manufacture, brand and material from which it is made. After selecting the necessary parameters, the client should click on the "Add to Cart" button.
After the stage described above, the guest of the store can continue shopping or immediately go to the basket to place an order. At the time of application, the client must indicate the point at which the package should be delivered, as well as all the desired conditions regarding payment and the possibility of fitting.
When all the proposed fields are completed, you can save the order and wait for the consultant's call to confirm the application. As practice shows, a store employee calls 15-20 minutes after the above steps.
Delivery
Any buyer has the right to arrange targeted delivery of the ordered goods. To do this, at the stage of finalizing the application, the exact address where the courier should bring clothing, shoes or other goods should be indicated. The reviews on the “Lamoda” delivery, which are left by store customers, often say that this service is provided quite quickly and at a high level. It is carried out in most cities of Russia, in the list of which there are such settlements as Moscow, St. Petersburg, Nizhny Novgorod, Perm, Krasnoyarsk, Voronezh and many others.
As customers note in their reviews of Lamoda couriers, each employee of this service takes their work as responsibly as possible, ensuring complete safety of both the product itself and its proper appearance. Each of them carries a small amount of money that can be used to provide change - this, according to customers, is the very right decision of the store. In addition, each courier is distinguished by politeness and the ability to properly communicate with the consumer.
Upon receiving the goods, the buyer has the right to inspect it before payment and even try on, if, for example, we are talking about clothes or shoes. To do this, at the time of placing the order, you need to check the corresponding box. The store’s website says that, in the case of choosing such a function, no more than 15 minutes are usually allocated for fitting.
Some customers leave feedback about the drivers at Lamoda who deliver the goods. They also talk about the fact that this group of store employees performs their duties very well, ensuring the integrity of the ordered objects.
Payment
Payment for goods ordered in the store is possible both in cash and non-cash. To ensure the second option, all couriers carry a hand-held terminal with which you can withdraw funds from plastic cards tied to the international banking system.
As practice shows, most customers prefer to use the option of cash payment. In their reviews of Lamoda, customers note that it is in this way that you can initially verify the integrity and proper quality of the goods, and only then transfer funds to the courier.
Return
Sometimes there are situations when the ordered item does not fit the buyer in any way. In this case, subject to certain conditions, the customer has the right to return the goods. The reviews about the "Lamode" say that this function works properly and fairly quickly. In order to return an unsuitable product, it is enough to form a return package in which you need to place the ordered item, a receipt confirming its payment, and also write a statement in the text of which the intention of the buyer will be stated (his sample can be found on the website of the online store).
After the parcel is formed and sent, you must create an accompanying online application. To do this, open the window in which the purchase was made, select inappropriate positions from it, indicate the reason for the refusal and click the "Save" button.
After a short amount of time, the client will receive an SMS on his phone number, in which the fact of goods arriving at the warehouse will be noted. As practice shows, the financial means are returned to the buyer on the bank card with which payment for the order was made (or at the bank account details indicated by him) within 10 days from the date of receipt of such a message.
In the negative feedback on the return, Lamoda says that some ordered goods come in the form of a different model (there is confusion in the warehouse). In this case, the procedure for receiving your money back is quite problematic, but quite solvable. However, such situations naturally cause dissatisfaction among buyers.
Clothes and shoes
Customer reviews of “Lamoda” often say that the store has a huge assortment of products in the categories assigned to the “Clothing” and “Shoes” sections, and this is undoubtedly pleasing.
In the "Clothing" section, customers can choose for themselves stylish blouses, shirts, pants, skirts, shorts, T-shirts, t-shirts and some other wardrobe items that are suitable for both women and men. A separate group in this section identifies goods for children and adolescents, which, as noted in the description, are made only of quality materials. According to a special promotional code, which can be obtained during participation in promotions conducted by store partners, customers can find a discount of up to 50% on clothes.
As for shoes, the catalogs of the store offer a large number of its varieties, designed to be worn at different times of the year. Here you can find stylish boots, sandals, shoes, sneakers, slippers, boots, as well as its other types. The reviews on “Lamode” say that the portal offers a wide selection of women's shoes, and often at great discounts. In addition, a good selection of such positions for men is also pleasing.
Sporting goods
Special attention of buyers is drawn to the presence of a wide range of sporting goods that will be interesting for representatives of different sexes and all age categories.
In addition to clothes and shoes from famous brands, the store offers a variety of hats and accessories that are necessary for a healthy lifestyle. Yoga mats, soccer and basketball balls, as well as sports watches and glasses are in great demand here.
Accessories
In reviews of the Lamoda store, it is often said that the catalog on the portal offers a large selection of accessories designed for any type of clothing. So, here you can find a considerable number of bags, wallets and belts, which are necessary to create an everyday stylish look. In addition, for women there is a huge assortment of scarves, scarves and gloves. Watches and quality jewelry are also very popular among both women and men.
A separate category on the website of the online store presents accessories for smartphones, tablets and laptops. Every day they are purchased in large quantities. Guests of the store tell in their reviews about "Lamode" that on the portal you can find jewelry elements for different brands and models of the most popular gadgets.
Beauty Products
A wide range of beauty products captivates a huge number of customers of different age categories and gender. Some reviews of "Lamoda" say that in the group of these products are presented both cosmetics intended for applying makeup and products for face and body care.
Among all groups of beauty products, hair care products and medical cosmetics are especially popular. Some cosmetologists admit that they purchase all the equipment for carrying out the procedures through the catalog of the Lamoda online store, as the largest selection of equipment produced at European plants is provided here.
A large group of products is medical cosmetics, the action of which is aimed at eliminating certain problems in some parts of the body. So, in this section you can buy anti-hair loss products to combat acne and inflammation, as well as children's kits, the products of which are made exclusively from natural ingredients.
Household products
This category of goods is undoubtedly incredibly popular among buyers. It offers visitors a wide selection of bed linen, towels, rugs, bedspreads, pillows, as well as many other accessories for the home and housekeeping. In addition, a huge catalog offers goods for the kitchen, items for safe storage of things, as well as home textiles.
Branded goods
Online store "Lamoda" offers its customers a huge selection of products that are produced by world famous brands.
In the clothing category are products manufactured by companies such as Guess, Fabretti, Mango, Nike, Oodji, Incity, as well as Levis. As for shoes, the most widely known brands offered in the catalog are: Ralf Ringer, Nike, Keddo, Tamaris, Lacoste, Vitacci, Topshop and some others. Among well-known sports brands, products of such companies as Puma, Reebok, ROXY, Under Armor, Adidas are offered.
As for accessories, most of them are offered from brands such as Dorothy Perkins, Lamania, Mango, River Island, Fabretti and Guess. Fans of cosmetics purchases at the Lamoda store very often note the quality of brands such as L'Oreal Paris, Maybelline New York, Almea, Garnier, Holika Holika and Limoni.
Employee reviews about "Lamode"
Some employees of the online store also leave their comments regarding the employment in this company. So, on the forums you can find both positive and negative comments.
Employees in reviews of "Lamoda" talk about the fact that the company regularly pays salaries, moreover, in the promised amount. The workplace, according to their comments, is organized in an appropriate form, in compliance with all requirements for labor protection.
Employees in the reviews of the "Lamoda" talk about the fact that they have to work on different routes. Often there are situations when you need to travel to neighboring cities. Work on such routes is paid at an increased rate, and the company takes care of all expenses that may arise during the ride.
Among the negative comments, one can find statements that there are cases of substitution of goods and various confusions with their delivery to couriers. In such situations, all disagreements that arise with the buyer, the store employee must resolve on their own. Many couriers complain about low wages, which are about 30-35 thousand rubles. for 15-17 shifts, however, these reviews of work at Lamoda are quite controversial.
Communication
Any customer of the store has the right to receive some advice regarding the quality of goods. In addition, all issues related to the delivery of products, as well as their return, can be resolved by contacting the store administrator by the phone number indicated on the main page of the company's official website. To communicate with consumers and inform about upcoming promotions and product availability, the store organized online communication through some well-known social networks: VKontakte, Odnoklassniki, Instagram, Twitter, Viber and Facebook.
Some customers of the Internet portal prefer to receive advice through the online form that appears when a customer logs on to the site. In a small chat window, the guest can ask any question he is interested in - the administrator will answer him in a matter of seconds.