Online store "Rendezvous": customer reviews, features

They say that the magnificent Marilyn Monroe, when asked what she wears for the night, answered: “Only a little“ Chanel No. 5 ”. Fragrances have long become an integral part of the image, no matter the female or male. Perfumes can complement clothing, challenge society or create a cozy atmosphere for the owner. It is not surprising that perfume stores have such an extensive consumer audience.

Where to buy perfumes

The Internet space provides unlimited opportunities for the acquisition of anything. The difficulty of buying perfumes on the Web is only that it is impossible to pre-test and test the product. But users have found a way out of the situation. You can test the perfume in an ordinary store, and then find by name and brand in any perfume store and make an order. However, most buyers agree that in the online store you can save.

Adhering to simple rules, you can reduce the likelihood of buying fakes:

  • Firstly, you should pay attention to certificates of conformity, which are usually presented on the websites of sellers.
  • Secondly, after the purchase, it is necessary to check the packaging, the batch code and, of course, the aroma itself, as well as pay attention to the pricing policy. Luxury perfumes cannot cost 300 rubles.
  • Thirdly, it’s better to buy in trusted stores that have already won the trust of customers, which can always be judged by the number of positive reviews.

Shop "Rendezvous" often appears in the first lines of various ratings of perfume stores.

Online store "Rendezvous"

Online store

He positioned himself as a store with the largest assortment of perfumes. It is difficult to argue with this, since reviews of the Rendezvous online store most often mention the opportunity to find perfumes or eau de toilette that has long been discontinued.

The store also declares its cooperation with official representatives of perfumery and cosmetic brands, therefore it guarantees the quality and authenticity of the goods. On his website you can easily find certificates of authenticity for most of the brands presented.

But the main advantage of the online rendezvous perfume store “Rendezvous”, according to customer reviews, is its moderate pricing policy, which it can pursue due to its wide assortment, its own delivery service, and general focus on long-term cooperation with trusted partners. On the store’s website you can find not only a description and prices of goods, but also useful articles, videos and news from the world of perfumes and cosmetics.

Range

Extensive assortment

Rendezvous declares that more than 180,000 products can be purchased here, and the range is constantly replenished. In addition to luxury and "niche" male and female aromas, you can buy children's perfumes and cosmetics, samples of vintage and oriental perfumes, everything for personal care, makeup, jewelry, tobacco accessories and gifts.

Those who leave reviews on the Internet about the Rendezvous store often note a large selection of different volumes and product options for purchase. One aroma can be presented in the form of a full-weight perfume bottle, perfume or toilet water from 30 to 100 ml, a tester (without a branded box), shower gel, soap, body lotion, deodorant, haze for hair, body spray. In order to help customers make their choice, the store features more than a thousand miniatures and almost two thousand samplers, both factory-made and “cast”.

Product description

Descriptions and reviews

Not only reviews about perfumes in the Rendezvous online store, but also a detailed description of each product, help to make a choice. The summary contains the brand name, country of manufacture, name of the perfumer, year of creation and for whom the perfume is intended.

For a more complete presentation, there is an indication of the group, as well as the top, middle and base notes of each fragrance. A detailed description contains the same information, but in a more literary form.

Below, as a rule, customer reviews are presented with information about durability, which can vary from 30 minutes to 12 hours, reviews about the cable, as well as recommendations on the time of year or day to wear and the most suitable age for this perfume.

Reviews about cosmetics in the Rendezvous online store can also be found on the page of each product. Of course, all of them are the personal opinions of customers, so everyone decides whether to follow them or not.

Ease of navigation

Tabs and Filters

Buying perfumes in the Rendezvous online store, according to customer reviews, is very simple, since the store’s website has a very convenient navigation system. In addition to the main tabs with the type of product, perfume or eau de toilette can be selected by brand, volume, perfume, year of creation, country and even notes and groups.

So, if you want to buy something fresh and unbanal, you can specify the appropriate notes in the filters and see all the proposed options. A basket with already selected goods is located at the top of the page, in the same place as a convenient personal account with information not only about all orders placed, but also about selected goods and viewed items.

Contact phones, as well as communication methods through various social networks are always in sight on every page. Information about discounts and promotions, free delivery and return of goods can always be found at the very top of the page. For convenience, there is video instruction on how to place an order, how to pay, and other recommendations.

Special offers and promotions

Discounts and promotions

The practice of announcing frequent promotions and sales enables many online stores to attract new customers. According to customer reviews, the Rendezvous online store constantly makes a discount of five to twenty percent on various products and entire groups.

Experienced customers are advised to carefully look at the discounts offered, as it happens that a product with it costs exactly the same amount as without. Also, many recommend putting the product in the basket before the sale, in order to be able to compare prices and save on buying if the sale does not live up to expectations.

Rendezvous also offers a cumulative discount for regular customers. However, its maximum value is only 12%, which, as a rule, does not cover sales or seasonal discounts. Recently, the action “product of the day” has appeared. By clicking on the appropriate advertising banner on the site, the buyer can see the categories that are on that day a 20% discount applies. And a nice bonus are small gifts in the form of probes, which the store sends with each order.

Delivery

As in most stores with a good reputation, Rendezvous offers a variety of delivery methods, but only customers who pay a certain invoice can rely on free shipping. Delivery by courier without payment in Moscow and St. Petersburg is provided only when ordering from 3,500 rubles.

In the regions it is possible to get free delivery to Pickpoint postamata when paying an invoice from 4,500 rubles. In addition to these options, in Moscow you can order courier VIP delivery (within 3 hours after payment of the order), or pick up the order yourself from the point of issue.

In the Moscow region, in addition to couriers and pedestals, Russian Post and EMS service are also engaged in delivery. In Russia, the SDEK transport company is added to all these delivery methods. Rendezvous is also one of the few online perfumery and cosmetics stores that delivers its goods to the CIS countries, but only by EMS.

Unfortunately, most of the negative reviews of the online store Rendezvous. ru ”receives from customers dissatisfied with the delivery service of the store itself. Couriers may be late due to traffic jams, which does not happen with mail or pedestals.

Payment Methods

Payment methods depend on the type of delivery. When placing an order, the customer is invited to enter a promotional code, if any, and then select the city and delivery method. Depending on this, the site offers various payment methods. The most profitable - pay online by VISA or Mastercard. You can also remotely pay using Web-money or by bank details. You can give cash to the courier or at the pick-up point, and pay cash on delivery at the post office.

Shipping and payment

According to reviews, the Rendezvous online store carries out the return of goods of inadequate quality. To do this, you must fulfill all the conditions of the store (it is advisable to read them in advance, before receiving the parcel), then the refund is sent to the bank account specified in the questionnaire.

Customer service

The store says customer service is a priority. After the order, the manager calls back on the specified phone and clarifies the order. Also, every complaint left on the site is immediately responded to. The Rendezvous online store also monitors reviews of perfumes, and managers often leave comments. But it cannot be said that such work somehow compares the store favorably with its competitors, since this is a common practice in the Internet space. Buyers note that contact phones are not available, especially on holidays, which can be an unpleasant surprise.

Customers about the store

Reviews about the Rendezvous online store are easy to find not only on the store’s website, but also on specialized forums and reviews sites. As in any business, there are satisfied and dissatisfied customers. Customers respond positively to a large assortment and reasonable prices, to a good selection of samplers and miniatures for those who are not ready to spend big money on a full bottle. Convenient fast delivery. Many who have received their packages note that fragile goods were packed very carefully.

Web Reviews

Negative reviews are left by those who are unlucky to receive low-quality goods or at the wrong time. Delivery service and customer service cause a lot of complaints. It is difficult to track goods traveling in Russia. Also, wishes often indicate that you can add "Yandex. Money" to pay for the goods.

In any case, the choice always remains with the buyer.

Source: https://habr.com/ru/post/C14443/


All Articles