Today, the competition in the delivery services market is enormous - new companies are constantly appearing that are trying to grab their share of the segment. And if earlier it was enough to have several regular customers and an office to process orders, today this is clearly not enough. It is necessary to look for new solutions, apply other tactics in order to get the client and to carry out his task efficiently.
In this article we will talk about one revolutionary model of activity in the courier delivery market, which is used by Bringo. Testimonials of couriers about work, as well as recommendations of the users themselves that we managed to find, will help to analyze in more detail how this service works and what it can provide to its customers. We will also try to understand whether such a model of interaction has prospects, and what benefits it brings.
About company
So, the Bringo 247 organization (courier reviews about which we are interested in this topic) is a relatively young company, which only reached full capacity in 2015. Two years earlier, in 2013, the organizers of this business engaged in the selection of "random" performers - people who carry out one-time assignments, creating competition for regular couriers. Later, the authors of the project realized that this model is viable and, moreover, can be an excellent solution for many stores, services and services that deliver. And so a decision arose to launch a project on which each courier would work separately for himself.
Bringo, the reviews of which we will study, is testing and using this model to this day. Of course, in the course of their work, a lot of troubles arise, but in general, the business is functioning successfully.
Crowdsourcing model
A form of cooperation in itself, which assumes that each is “his own boss,” is called crowdsourcing. This is a relatively experimental area in Russia, which has already been adopted by several services at once. As courier reviews describe Bringo Work, the company is one of the most comfortable from the performer’s point of view, so there are so many of them.
People are paid directly upon completion of a given task, if the customer has no complaints.
How to get a courier
In fact, the model of the company’s functioning implies the possibility of becoming a member of the team to anyone who so desires. To do this, it is enough to get a messenger and deliver orders (and not only). True, as noted by the reviews, you will have to travel a lot. However, getting here is not so difficult.
It is enough to apply through the website. Next, they will offer you an interview, after which there will be a training, and you will be a courier. Formally, it’s even easier to get settled - it will only be necessary to show the documents (no one will sign official papers about your employment).
Beginning of work
The employee responsible for the delivery of goods and parcels will first need to install an application on his smartphone or tablet so that the Bringo courier (reviews of the company can confirm this) can take orders in time and begin to execute them without delay.
Tasks that need to be done as soon as possible are determined in the shortest possible time. Because of this, couriers have a real “lineup” on the order ribbon. As described by what the Bringo courier does, reviews, - if you want to take the task - try to enter the application as soon as possible and apply for the execution of the order. The faster you do it, the more you can earn. Well, of course, good orders are taken away very quickly - this is an obvious practice.
We receive an order
Booking a task for yourself is also not so simple. The system has a special mechanism for protecting customers. It consists in the need for the presence on your virtual account in the system of an amount that can cover the "insurance" of the order. And this is the price that the user sets on the basis of the value of the product. If, say, a parcel costs 300 rubles, and the goods are valued at 5 thousand, the account of the person completing the task should have 5.3 thousand rubles.
On the one hand, it’s right that there is a mechanism for protecting things transmitted through “random” people. On the other hand, he seriously hits the pocket of every employee. Many who want to earn money by courier simply do not have money for this. In addition, many couriers receive complaints in the comments regarding unfairly imposed fines. Again, it is very difficult to figure out who is right, who is to blame - the customer will assure that the performer is guilty, and vice versa. Therefore, it is not surprising that there are both positive and negative reviews about the service.
Guarantees
In addition to blocking the amount that makes up the cost of the order, there are other ways to ensure that obligations are properly implemented. For example, this is a customer support service. If you could not return the money or your courier disappeared, taking the goods with you, you need to contact here.
Any Bringo courier (customer reviews confirm this) is, first of all, a person whose actions cannot be accurately predicted. They depend on the character, decency, the true intentions of such an employee. In the comments of those who sent packages and got into unpleasant stories with this company, it is indicated that representatives of the support service most often resolve the issue in favor of compensation of funds to the sender. However, there are many stories when this did not happen. Thus, it can be said that to some extent you are working with a crowdsourcing project at your own risk.
Although, as indicated by reviews in general about the system, such situations, fortunately, rarely occur.
Payment
For the convenience of the client, the service provides three options for how you can pay for the services that your Bringo courier will perform. Firstly, it’s a cash settlement when sending. The one who prepares the parcel and hands it over to the company employee pays, respectively. Secondly, this can be done at the place of receipt. The recipient pays, of course. Both in this and in the previous case, we are talking about cash.
Thirdly, a convenient way of calculating may be to write off the required amount from the client’s virtual account. This payment is made online. And in order for money to appear on your account, they can be “thrown” through any payment terminal.
Thus, I want to note that there are no problems with mutual settlements.
Customer reviews
It’s not difficult to guess what the service users write. Most comments are positive. People are happy that for a low price, their package was successfully delivered as soon as possible. This automatically translates customers into the “loyal” category, ensuring the organization of regular users.
On the other hand, there are also negative reviews. In them, the senders and recipients of the goods complain that their parcel was lost, arrived at the wrong time or arrived in inappropriate merchandise. Immediately in such situations, the question of compensation arises - who will return the money, who is guilty of what happened. Thus, these problematic issues are delayed, and their solution requires separately spent time.
Employee Reviews
As for what the task performers themselves write, the situation is the same here. Some are satisfied with their work, rejoice for the fact that they have a free schedule and have the opportunity to work when you want. For those who have a main occupation (for example, a student), such an extra job (courier "Bringo") is simply ideal.
The reviews of employees who are negative in nature relate to fines that have been imposed on such people and, of course, are regarded by the latter as illegal.
Performers also criticize the overall system of work through the application, noting that there are too many competing users who want to take the same task. This leads to the fact that you stupidly take all orders in a row, without reading their conditions. As a result, this can lead to the fact that you get something extremely disadvantageous. It is expected that these people will say what kind of courier work is at Bringo.
conclusions
Be that as it may, the crowdsourcing model in the field of delivery is a very interesting solution, which has great prospects. If in this way it is impossible to deliver equipment, money and other valuables, then something simpler (for example, an order from a restaurant) will be delivered to you in the best possible way and at an affordable price.
In addition, the service provides additional earnings for a large number of non-specialized couriers, which also pleases.
Therefore, in our opinion, we should wish the organizers of the project further victories and wait until the problems that we wrote about above are resolved.