Pizza and sushi business today is very competitive in any city, not to mention Moscow. Very serious companies work in this area, which have been engaged in the manufacture and delivery of food to their customers for more than a year. Despite this, in this business there are several large services that are popular among customers and, in spite of any crisis, successfully operate in the market. It is also about the Empire Pizza company.
Feedback on how high the level of service is received by the customer working with this service, as well as general information about it will be presented in this article. In one of the sections we will also bring to your attention the recommendations left by the company employees in order to understand how well-coordinated the work within the team is.
general information
We begin, of course, with the presentation of this structure and its description. So, the company works in the field of food delivery. Her main profile is pizza (which can be judged by the name of the Pizza Empire company). Reviews at the same time note that other dishes are also available on the menu, including rolls, sushi, wok sets (noodles and rice) and more. Everything that customers usually order at home as a delicious meal for the holidays, for gatherings with friends and for other similar occasions.
At the same time, the company has some of its own characteristics, marketing chips, with the help of which it is promoted in the market. In particular, this is a solid work experience and a good reputation. In this industry, "Pizza Empire" (reviews confirm this) has been operating since 2002. Over the years, the company has served thousands of customers, managed to develop its own individual work model, and has qualified employees who have learned to work in a coordinated manner. All this, of course, makes her an order of magnitude more competitive than other services.
In addition, they focus on healthy products and their quality. The description on the official website of the company means that it does not refer to food additives harmful to our body; strictly follows the requirements of Rospotrebnadzor and has all the certificates for the products from which the dishes are prepared.
Catalog
For a client who will choose what to order from this service, a special catalog is presented on the company's website. It lists all the dishes that are available for purchase. Just looking around the menu with categories, you can notice such sections as “Pizza”, “Snacks”, “Salads”, “Soups”, “Desserts” and much more. Each of the dishes available for order is equipped with a colorful picture, from which you can understand how your order will look and what to expect from it. In addition to photography, there is also a text description of each of the dishes, which lists its features and ingredients. As the reviews describing the Pizza Empire service show, the information presented here is generally true.
Well, of course, a separate item should be noted assortment. Here is a fairly large selection of what the client can order. The categories presented above have 10-20 names: in this way, even the most spoiled client will find something interesting for himself.
Special offers
Of course, in order to increase the number of orders and attract more customers, the service is loyal to its regular customers. So, if you believe the information on the official website, special promotions are regularly held here, such as: “Pizza of the day”, “Birthday”, “Happy hours” and “3rd supplement for free”.
Already by the names themselves one can guess what is at stake. In the first case, the service determines one type of pizza, which is offered at a reduced price. Every day, the name of the dish, defined as “Pizza of the day”, changes, which allows customers to regularly buy different types of dishes at a low price.
The promotion for the user's birthday is typical for institutions of this kind: here they give you the opportunity to take advantage of a 10 percent discount on an order if you can show your passport and prove that today is your holiday.
The reviews characterizing the Pizza Empire service note that the Happy Hours program serves to encourage users to place orders at specific times of the day. In particular, these are periods from 16 to 18 hours and from 1 to 5 hours inclusive. At this time, the client can call the special password “Happiness is” and receive the “Gift” pizza for this free of charge along with the main order.
Regarding the promotion “3rd supplement for free”, we can say that this is a program according to which the restaurant takes away the cost of every third (in the bill on the bill) supplement from your order. Thus, the client saves on the ingredients for his pizza and pays less by buying anything on the Pizza Empire chain. Sushi (reviews confirm this), as a rule, do not fall into the shares of the delivery service, and there can be many explanations for this. Perhaps the restaurant supports promotions orders only profile dishes - pizza. On the other hand, maybe popular sushi is already ordered quite often.
Personal Area
Every customer is valued here. That is why the owners of the service launched a special service that allows them to monitor what orders the client makes and what taste preferences he has. Focusing on the latter, the system offers the customer to complete the order in accordance with what he likes best.
You can also specify payment methods here so as not to fill out this information again in the future, which is also very convenient.
The service works through a system of such “personal accounts” in order to collect the contact details of participants and to be able to keep in touch with them, informing about discounts, special offers and promotions that the service conducts.
Delivery
In addition to preparing delicious food, another important activity of the company is delivery. After all, for the client it is important not only what he receives, but also how soon his order arrives. In this case, we are talking about punctuality of couriers, harmonious logistics and the correct control of personnel.
In this regard, the service works well: reviews note that orders are delivered on time and in general there are no problems with this. And the fact that the client does not have to pay separately for his order to arrive at the destination also plays a positive role.
On the part of couriers, on the contrary, there are many shortcomings in the organization of the delivery service. Almost every second courier working in the Empire Pizza service, whose reviews we analyzed, concluded that he had too much responsibility for completing the order, the correctness of the route and its final delivery. If in other companies specially trained people do this, then in this service the courier is responsible for this. This is one of the main weaknesses of the Empire Pizza company. Reviews of courier employees, in addition, mention (in a negative way) a system of fines and tight control.
On the other hand, there are a lot of positive recommendations that the system of fines allows you to organize work at a higher level, makes workers more collected, responsible for what they do. However, regarding how the work in the "Pizza Empire" service has been adjusted, the reviews of employees will be given a little further in the text.
Payment
In addition to delivery, another critical issue is payment for goods and settlement between the company and the client. In this case, we are talking about the service "Empire of Pizza" (Moscow). Reviews show that they accept all possible payment methods, which are the most popular in Russia. These are electronic currencies Webmoney and Yandex.Money, cash, as well as a Visa and MasterCard bank card.
The minimum restriction on an order, which is established by the rules of the system, is 500 rubles. This amount is the threshold below which orders cannot be placed. Remember this when you want to order rolls on the Pizza Empire network (reviews indicate that they are a little cheaper here than in other establishments).
Customer reviews
What about the company in their comments write to customers who have already made an order here? In order to find out, we visited several specialized resources with reviews on which users characterize this service as well.
It should be said right away that most of the characteristics are positive. People leave 4-5 stars out of 5, evaluating the quality of this service. They like the dish itself: the way it looks, what taste it has and in what form it is delivered; so is the service in this company. And this applies both to the Moscow subdivision and the branches of the Pizza Empire service (Kolomna). Reviews note that many customers were pleasantly surprised when ordering pizza at such an affordable price. Many did not even expect that such a budget service is able to offer such delicious dishes.
As for the negative comments, these include, for example, stories about how the courier was delayed and pizza was delivered only after a few hours; as well as the fact that the company is too persistent in advertising its services. However, if your order is really on the road for too long, the service compensates you for the wait by providing some kind of pizza for free.
Generally speaking, the service works quite smoothly, and many customers appreciate and respect this.
Jobs
Now we’ll tell you a little about how the employees of the service live: what they think about their work, how well the management treats them and who they value more here: the client or the employee.
To begin, we list the list of specialties that are relevant for this service. These are call center operators, administrators (order delivery managers), couriers, and food preparation specialists. Actually, all those people who provide the work of such services "from A to Z."
You can see the working conditions, the special requirements applicable for each vacancy, as well as the payment scheme on the company's website, in a special section, which is called: “Jobs”.
As the reviews of employees characterizing the Pizza Empire service show, if you submit your candidacy for one of these vacancies, an answer will be provided quickly enough. They are really in constant search of personnel here, so they may be interested in you.
Employee Reviews
However, what do the employees themselves say about working conditions in the company? First of all, it is necessary to say about the classic two types of all recommendations: positive and negative. In any company there are “two camps” for employees: the first ones say that they like to work in this service, they are completely satisfied with the opportunity to work more than the schedule; like to do everything faster and better in order to receive tips; I like the opportunity to learn, gain experience and grow up the career ladder. On the other hand, there are those who, on the contrary, argue that the conditions here are simply terrible. They don’t like how the work is organized in the Pizza Empire service. The reviews of such people mention a system of fines, which only makes it impossible to earn money normally; they recall the bad bosses and generally difficult conditions in which they have to spend every day. And in general, they don’t like everything that is in the Empire Pizza company.
Reviews about the employer of such people, of course, should not be taken seriously. There are always those who are “out of place” and simply suffer from this, not wanting to change anything. Those who really like working in the company really do more and faster, show liveliness, enthusiasm and desire to improve the service, starting with themselves. It is on these that the whole business rests, it is precisely such employees who are able to increase the level of service with simple actions and a banal demonstration of responsibility.
If, for example, you doubt whether it is worth going to work here, think seriously if you are ready for this. On the one hand, such vacancies really make it possible to earn more through tips, as well as through additional orders. On the other hand, it is a big responsibility and the opportunity to get fines and other troubles. Moreover, this is reported about the company "Empire of Pizza" by the reviews of administrative staff and comments by ordinary couriers (that is, regardless of position).
Generally speaking, it’s not worth it to fear that you will be deceived with a salary, deprived of leave or given the opportunity to work in a normal atmosphere. A company practicing such methods would have long been the subject of public debate.
conclusions
We read the reviews left about the Pizza Empire service (Moscow and Kolomna). Comparing them, we can confidently say that there is no big difference between the attitude of clients to this service in two completely different parts of our country (both territorially and culturally). People call the company stable, since it has been operating in the market since 2002 and is only increasing its momentum.
It is also characterized as one that provides a high level of service. Here they try to deliver your order as soon as possible, saving your time and, thus, keeping the dish still warm. In addition, they take care of your money here: they provide a variety of discounts, give you the opportunity to receive bonuses, use some daily promotions and so on.
In addition, all the reviews that we were able to find noted that the pizza is prepared deliciously. Even if your courier is late, he will bring you a delicious dish that will brighten up all your dissatisfaction (along with compensation). Therefore, only these criteria already provide an opportunity to positively characterize this food delivery service and advise it to your friends.
If you have a desire to try something tasty, but you don’t have the strength to cook your own dinner, order pizza from the Pizza Empire network and evaluate the work of the company yourself. We are absolutely sure that you will like the order made and you will regularly use the services of the company in the future. Moreover, there are such low prices!