Until now, some entrepreneurs believe that administrative staff is a waste of money and excess bureaucracy. However, such a statement can only be true for very small firms, where the manager takes all the responsibilities. In fact, administrative staff is an important link in the business chain. It is he who organizes the work of the enterprise, is responsible for its connection with the outside world, for the timely execution of contracts, orders, monitors the receipt of payments.
Even the absence of a secretary, office manager, personal assistant for one day shows how much administrative staff is needed in business. The positions that we named above are the main jobs of this type. However, they are not limited to these types of activities. Who are the administrative staff along with the secretary? Clerk, employee of the call center, office manager, personal assistant, secretary-translator. It is a mistake to believe that such work can be done by anyone after short-term courses. In order to qualitatively organize the activities of the enterprise, it is necessary not only personal qualities, such as diplomacy, objectivity, punctuality.
Administrative personnel are those who have access to very important information, on which the functioning of the entire company often depends. Therefore, competent paperwork, fast printing, accuracy, conscientiousness and organizational skills are simply necessary. In addition, special knowledge is needed. Ideally, administrative staff are employees with higher education, not necessarily specialized. The basic requirement will be the ability to handle important information and documents.
The office manager, in addition to a presentable appearance and manners, must also competently communicate with visitors to the enterprise, because among them there will be partners and potential customers. Sometimes such a specialist is also charged with promoting the goods or services of the company. In any case, it is he who coordinates the work of all services and communication with the leader. He is also responsible for adhering to the work schedule, for the schedule of meetings and negotiations. A personal assistant assists the manager in organizing business trips around the country and abroad. Entrepreneurs are trying to choose a person with knowledge of foreign languages, business etiquette, competent and punctual for this position . As a rule, women work as secretaries and assistants , however, contrary to popular belief, not young, but well-educated ladies over 25 years old. But the office manager can be a man, it all depends on the industry. An additional advantage will be not only work experience, but also professional knowledge in the field of document management. Surprisingly, with all the abundance of competent and educated specialists, young university graduates, selecting qualified administrative staff is not an easy task. After all, not only relevant knowledge is important, but also personal qualities: non-conflict, objectivity, the ability to obey and lead, organizational abilities.