Often there are situations when, for one reason or another, an “Unknown error” appears on Instagram. It can occur due to problems with the Internet: its absence or a low connection speed, or due to the fact that there are problems on the application server itself. How to fix this situation? We’ll try to find out why “Instagram” writes “Unknown network error” and how to fix this problem on an iPhone and on Android smartphones.
What to do if a problem occurs
And so, when trying to log in to the account, “Instagram” reports that an unknown error has occurred. You can resort to the following methods to fix the problem:
- Re-configure the router and the smartphone itself. Then restart Wi-Fi for a while. Usually, after such simple manipulations, the problem disappears.
- Check your time zone settings to see if they are correct. Correctly indicate your region and exact location. The phone must determine the time zone of the area. If the device does not do this, set the dates manually. Then restart the gadget.
- Often the reason lies in the connected virtual network. To fix the problem, just exit the VPN service. It is also recommended that you double-check your internet speed.
- If the unknown error “Instagram” has not yet been fixed, clean the folder with temporary files, remove all garbage from the application. To clear the cache, go to “Settings” and open the program manager. Select an application and remove temporary content from it. In addition, you can try to remove “Instagram” and install again.
- If an unknown network error while logging in to Instagram is still present, connect to the network in another way. Suppose that before that you were connected to Wi-Fi, try connecting to the Internet of your mobile operator. You must verify that the access points are configured correctly. In the APN protocol, set the IPv4 / IPv6 values. Restart the gadget for the settings to take effect.
- Check for software updates on time. An unknown Instagram network error may appear due to an outdated application.
It is very important to monitor application updates and update it as soon as the latest version has appeared. This will not only improve the performance of your gadget, but also eliminate glitches, if any. "Instagram" is a popular social network that works stably only if the latest version of the program is installed.
View statistics
It happens that “Instagram” writes “Unknown network error” during an attempt to see profile statistics. Account owners often turn to statistics to assess the real popularity of the page. An error may occur in a situation if the page owner has not configured the profile as a “business account”. Users of regular accounts cannot use this feature. How to switch your account to “business”:
- Enter the “Settings” menu;
- Find the button “Switch to business profile”;
- Select an account on Facebook that will be linked to your Instagram;
- Follow all the steps in order.
In addition, if statistics give the command “Unknown Instagram network error” or are intermittent, pay special attention to the following:
- If switching to a business account is relatively recent, it will take some time to collect statistics. It is worth considering the fact that statistics are not collected on records published before the connection of a business page.
- In a closed account, statistics can be displayed with large errors.
- Statistics will not work if the account is unpopular, no one leaves comments under posts and “likes”.
- Glitch in the application. Try restarting your smartphone and re-entering Instagram.
- Random exit from a business profile. Check if you are logged in or not.
The cause of the error
An unknown error on the Instagram network often happens when a user tries to link an Instagram account to a business account on Facebook. But it only takes place on smartphones. The error does not occur when working on a computer.
Instructions for phones on the Android platform: return to the factory settings. To do this, perform a hard reboot. The hard reset procedure is performed differently, it depends on the model of smartphone.
Owners of iPhones should go to the “Settings” tab, then select “General” and reset all data.
Please note that after a reboot all data will disappear. If the necessary information is stored on the smartphone, it is recommended that you first transfer it to the “cloud” storage.
Summary
If you tried all the methods, but the unknown error of the Instagram network has not been fixed, write to the support service. They certainly know the way out of the problem.