The modern consumer is very demanding on the quality of the services provided to him. Therefore, this area is constantly being improved. The position of administrator is becoming increasingly popular. So, today most stores, clubs, salons have such an employee on their staff. Clients are more likely to visit establishments where such a specialist works. After all, you can always turn to the administrator of an institution for help, ask questions of interest, and resolve a conflict situation.
Profession Features
An administrator is an official whose work is related to the management of a state or commercial organization. Such an employee is considered to be the chief assistant to the director. Therefore, the requirements for his abilities, skills and personal qualities are high. According to many employers, a good administrator is someone who:
- is a professional in the field of economics and management;
- versed in document management;
- able to process information on a computer;
- skillfully owns communication skills;
- has high organizational skills;
- has such personal qualities as emotional stability, tolerance, ability to persuade.
Administrator Responsibilities
These include:
- Providing quality customer service, creating comfortable conditions for them.
- Providing the visitor with the necessary information regarding the range of services, promotions, possible bonus programs.
- Maintaining documentation (appointments, filling out the customer base , etc.).
- Maintenance of public order (takes measures in case of conflict, considers customer complaints, monitors staff discipline).
- Monitoring the maintenance of cleanliness in the room, compliance with sanitary standards.
- Informing management of service deficiencies.
- Execution of orders of the chief.
An administrator is the right person in many areas of entrepreneurial activity.
Trade area
Trade is a very ancient occupation of people. And selling skills is a useful skill. Today, every trading company wants to be competitive. To do this, it’s not enough just to have a quality product, you need to be able to offer it to the buyer. This function is often performed by the store administrator. The duties of this official include managing the trading floor. He must exercise control over the reception and delivery of goods, the timely appearance of products on the shelves, shop windows, check the quality, shelf life of the entire assortment.
To attract customers, the manager can conclude an agreement with the company for BTL services. Such advertising of goods in the form of tastings, presentations of new products increases the rating of the enterprise, and the initiator receives a legitimate prize.
Also, the store administrator is trying not to miss interesting promotions. Because as a result, the company will receive a favorable bonus supply. And it does not happen to be superfluous, since sometimes the store suffers losses due to theft, delay in goods.
Entertainment industry
The club administrator is a manager, a representative person on whom responsibility for the quality of leisure of clients lies. This specialist should control three areas - club premises, employees, customers.
A good administrator understands the importance of stylish decoration and cleanliness of the room. As well as the adjoining territory outside.
The administrator submits kitchen workers, waiters and bartenders, technical staff, security service. The manager is required to ensure that they all comply with the rules of discipline, hygiene and sanitation. If, for example, a client finds hair in his dish, then this will be the fault of the administrator, since he did not control his staff.
The club manager is obliged to politely meet visitors, escort them to the table and talk about the possible services of the institution. In the case of a large number of guests, he can entrust this to an experienced waiter. If conflicts arise or the client makes complaints about the quality of the service, the administrator must listen carefully and take measures to resolve the problem.
Beauty Industry
Work in this area is not as simple as it seems. The administrator in the beauty salon is selected not only according to the level of professionalism, but also according to external data, because he will be the "face of the company." It is he who is primarily seen by clients and is used to judge the level of salon services.
The administrator welcomes visitors. He helps to choose procedures, advises to pay attention to additional services of the company. He also deals with cash payments, coordinates the work of other salon specialists.
Whatever the direction of the company, the administrator is first of all a qualified specialist with excellent organization and self-organization skills.