Today, many employers, presenting a list of requirements for potential employees, indicate in vacancies, among other things, such a nice fad as stress resistance. From this, it is entirely possible to conclude that the nerves in your work will get stronger. In any case, they will try to do it. And they begin to check on the stability of the psyche already at the first interview: they ask incorrect questions, throw rude phrases, raise the tone of voice, etc. And you have to endure, dodge, remain calm, because work is something
need it. And it’s good if stresses end after such an interview and taking you to work.
But this does not always happen. It happens that colleagues begin to dislike the novice and try to survive in one way or another from the workplace they just received. If a new employee is not used to getting into a pocket for a word, he knows how to respond to rudeness. But what about a person who is delicate and sensitive by nature and simply lost when he is "poisoned"? At such moments, he even forgets his name, not to mention giving a decent answer to rudeness. All words literally fly out of my head, and “insight” comes after “persecution” is temporarily over. It is at that moment that clever thoughts begin to flash through the brain . Scrolling through the current situation a million times in the mind, a person suddenly begins to find a ton of options on how to respond to rudeness, and is very sorry that he can do nothing with his “stupor” during the attacks. As the saying goes, "clever thoughts come after."
But somehow you need to fend for yourself. No one should be allowed morally
mock yourself. In cases where a person does not know how to respond to rudeness in the same way, psychologists recommend resorting to the technique of so-called assertive behavior. This method is considered one of the best, and most importantly, simple to resolve almost any conflict situations. Its essence lies in the fact that a person who is constantly attacked, while maintaining a completely equanimous, calm and even indifferent appearance, must agree with all the statements addressed to him. No need to show any aggression, even if they shout at you. For example, you are angrily accused of
not fulfilling a plan. You, without showing any emotions, indifferently agree, they say, yes, I'm to blame, I have not fulfilled the plan. An opponent who expects a completely different reaction gets a real “pattern break" and does not find what to answer. With each new accusation, simply agree, verbally speaking aloud what you are being reproached for. Sooner or later, the interlocutor will be tired of talking to the “hackneyed record”, and he will lag behind.
Now you know how to respond to the rudeness of employees who do not like you. But with the immediate boss you need to be a little more careful, although you should not be afraid of him. Let him scream, make noise and throw documents at you - your equanimity will moderate his ardor. And when he finally gets tired of his cries, in a calm and confident tone, ask him not to talk to you like that anymore. In no case do not make excuses, but simply invite the boss to say the same thing now, but calmly and carefully, without undue emotions. If the director began to report you to the team, tell him: “Semyon Semenovich, as I understand it, this issue concerns only my person and you. Why don't we discuss it face to face? ” Thus, you will not lose either your face or the respect of your superiors.