Implementation of a BPM system. BPM class system

BPM systems are something new and unknown. However, this is only with us. In Western countries, technology cannot do without these business applications. A BPM system is the effective functioning of any organization, which depends on the harmonious interaction of its operations. The absence of a smooth flow of information, unidentified downtime and problems or a large number of actions performed by employees manually leads to a decrease in the quality and low efficiency of the organization. The ability to automate and optimize processes is becoming a key factor for a BPM system that allows you to successfully compete in the market. In response to these needs, BMS has developed a BPM system. It consists of a set of modern and flexible solutions that provide wide automation and monitoring of business processes in the enterprise.

What is a BPM Platform: System Overview and Its Special Features

This is the central “engine” that processes business processes and integrates with the IT environment. The BPM platform is a BPM class system based on the widely accepted BPMN 2.0 standard. Depending on the business needs of the enterprise, the platform is equipped with an unusual engine:

1. Graphical tools that make it easy to simulate business processes in BPMN 2.0 and create various forms.
2. Filling out a form by a user, sending a notification via an e-mail system, ordering a task to an external system, such as creating or archiving a document, can be part of the process.
3. The BPM platform is also equipped with reporting tools that measure and support the many processes that are performed by end users.

Since the market economy came to work directly with the client, trying to circumvent intermediaries, this BPM system is very beneficial in the light of new market barriers.

Business process automation

The reduction in business technology to the Time-To-Market point, which supports business development, allows simple and quick adaptation to current needs without involving IT developers to reach a new level of functioning. If you are comparing BPM systems, you should give preference to one that has more batch systems for working with personnel, processes, and not only, depending on the field of activity. Compared to manual control, the automation system in every sense simplifies business:

1. Significant reduction in operating costs due to automation of tasks previously performed by employees and measurements that provide accurate process optimization - all this thanks to the introduction of a BPM system in the enterprise.
2. Improving the quality of customer service by accelerating the service process and reducing human errors. Automation means fulfilled movements in the same patterns. This means that the BPM class system reduces the costs of eliminating the errors of the anthropogenic factor.
3. Long-term contract security through easy integration with external systems and the use of open technology standards such as BPMN 2.0.

In addition to established principles of work, some technology owners and creators compare BPM systems with others, and pay special attention to CRM. This is the very system without which it is impossible to do in a large corporation.

What is dynamic case management?

Dynamic case management uses solutions to manage business processes in which there is no clear way to solve problems. The system integrates all relevant data, including people, companies, events, incidents and problems, and processes them as they occur when new ideas and patterns are revealed. Its goal is to help you improve work efficiency and make more informed decisions that can be offered from your arsenal of CRM and BPM systems.

The technology is also called advanced case management. The system requires employees to use contextualization of related data and allow the system to automate and optimize processes. Since they do not correspond to a repeating structure, the technology includes unique workflows and elements.

Recently, DCM has become especially popular - an analogue of the main system, which also works on the basis of data processing and profitability indicators of enterprises and its data. Is DCM a new thing? Not really. DCM, used in business, inspires practical approaches to practical application in clinics and law firms. The excitement around DCM today is associated with its adoption by the business, driven by mature processes such as:

• flexible management;
• iterative development;
• new technologies such as cloud computing and machine learning.

However, the BPM business performance management system is more profitable than its counterpart. It has already been implemented, applied in practice, verified.

Dynamic case management and business process management

What is the difference between DCM and BPM? Both apply to process-based management, but here the similarities end. Strictly speaking, since DCM is a business process, it is a subset of BPM. It refers to predictable cases that are considered by a systematic approach to an effective business process and help a company achieve its goals. The BPM business process management system differs from DCM.

It lies in the fact that processes are “indomitable” - this is a DCM problem. Unbridled case - it does not follow a predetermined stream; may be a unique customer request that must be posted even if it violates your value chain.

Conversely, structured use cases are easily addressed by the BPM process. For example, an employee’s mentor may be involved in a phased procedure that is reused by recruitment. Frame resolution can also be improved with BPM.

Another good difference here is that BPM is product oriented and DCM manages information. BPM helps address product-based service requests. Therefore, the BPM system for logistics tasks is very much appreciated. Workers who are always forced to use information in business use processes that are blocked by product specifications and recommendations.

Information-driven DCM, on the other hand, enables employees to make informed judgments based on the data they collect from the sender of the request and the company's knowledge base. In short, a service request is placed in a context based on the merits of the use case and the data available. In customer support, where BPM can quickly resolve frequently asked questions, DCM can address unique information issues without the need for escalation.

What are the benefits of DCM?

There is always a risk of creating a gap between what customers want and what your experts can provide according to the collected criteria for assessing supply and demand, if you adhere to structured processes:

1. Hyperconnection from social networks and mobile access - today customers expect real-time instant satisfaction and response.
2. What happens when your standard routines cannot address a unique request? The loss of customers begins, for whom reality is important, rather than information processing.
3. Special internal requests may also disrupt regular workflows. For example, an urgent task ignores valuable workers because of their employment on the current project.

DCM, unlike a BPM system, allows your employees to support, sell, and manage clear technological paths to meet customer needs with accuracy, consistency and efficiency. It also makes it possible to quickly solve internal processes, adjust deadlines, and personnel and resources are distributed quickly in those places where they are needed most.

In general, companies in highly competitive and volatile industries such as technology, consumer electronics, and entertainment use DCM in their day-to-day operations to stay on the market. However, knowledge of CRM and BPM systems helps in the competition - to stay “afloat” should be when the business is suffering changes not from the best side. And in these cases it is reasonable to redirect activities using both technological systems as innovation in solutions.

Is DCM the future for BPM?

Will DCM replace BPM? No, for the reason that structured business processes are not going anywhere. Standard procedures such as administrative tasks, regulatory compliance, participation in a market economy, structured projects, and other repetitive activities will always be vital to the company's daily operations.

But DCM, as a future aspect of BPM's business process management systems, will grow in its respectability. Now there are great BPM systems like bpm'online, which is both DCM-adaptive and people-oriented.

What is the best BPM that also supports DCM?

DCM-integrated BPM systems, such as bpm'online studio, give you more options to handle both internal processes and unique cases. Companies typically face process-related issues due to technological failures and external crises.

Sometimes they can overlap, as in the case of a new programming language that affects your current development stages. Thus, having a single platform that centralizes work processes, data and actions accelerate your reaction period and return your key operations to a normal level. In particular, knowledge of CRM and BPM systems with DCM support helps provide tools to help you solve both BPM and DCM processes.

What BPM tools do bpm'online studios offer?

The Bpm'online system allows you to organize the whole range of BPM processes from modeling, execution, monitoring to analysis:

1. Process Designer. You can simulate process flows with built-in elements, configure data processing and call external services. It also contains search and process validation elements to fine tune the BPM model.
2. Library of processes. A rich base of industry standards based on best practices that you can use to start your modeling. You can customize the templates to suit your exact specifications.
3. Monitoring and analytics of processes. Allows you to track certain performance indicators of the process, such as duration, average execution time and maximum and minimum values. You can visualize metrics in custom dashboards, and quickly identify bottlenecks in your process.
4. Several processes. BPM tools are controlled by the powerful bpm'online engine, which allows the simultaneous execution of several processes with optimal system performance. This is ideal for companies working simultaneously with multiple projects using shared resources.

An ideal business assistant will also be able to adapt to any direction of the company, regardless of its size and capital.

What DCM tools do bpm'online studios offer?

The Bpm'online program is also designed to manage unstructured processes, like the main ELMA BPM systems. She can identify contextual patterns and use the best path, offering the right sequence of actions to achieve the best result. This feature allows you to automate dynamic cases, significantly increasing the flexibility and efficiency of your business operations, no matter what the snag or stagnation of the company. These tools guide case management:

1. Case Designer. You can configure the key stages and stages of the process, as well as the tools of "drag and drop" or duplication, arrange the sequence as necessary.
2. Case analysis. The results are analyzed for flaws or inconsistencies, helping you further improve your business processes.
3. Type of engine. An intuitive interface helps focus on key data, while a clear path with step-by-step sequence is suggested to achieve the best result.

In addition to the ability to process BPM and DCM processes, bpm'online also provides the following key features:

• System developer to customize the application.
• Kernel Configuration The implemented tools help you manage employee profiles, centralize customer data and optimize the exchange of messages between all departments or branches of the company.
• Mobile app. Access data and features from Android, iOS, and Windows Phone devices.
• Security and administration. Features multi-level protection against unauthorized access.

You can also restrict the rights of users and groups of persons to grant or deny access to sensitive data. These moments are key when a person who has recently found a job should not be trusted with information that could compromise the owner of the enterprise. You can establish a solution and “remember” it inside the system. After any time, it can be canceled or “cleared” of their data structure, and then the employee will be able to access information from anywhere in the world.

What is worth knowing about business systems?

DCM helps you solve unique problems immediately, while BPM helps you manage standard internal processes. Both process-based approaches are critical to the day-to-day work of the company. Therefore, getting DCM-integrated BPMs, such as bpm'online, which can handle both types of cases, allows you to manage your business toward more stable, predictable, and manageable processes, even when you encounter unique cases every day.

Business decision makers also find that BPM offers a systematic approach that makes the business processes of the company better, providing a competitive advantage in a crowded market.

When processes change, they affect the interaction of employees among themselves. BPM can synchronize these business processes with the needs of customers and help decision-makers in planning, monitoring, and using company resources. When BPM is applied correctly, it improves productivity, reduces costs, and minimizes errors. If BPM will have any significant effect, it should be fully accepted by all parties and company members as an independent and common resource in the work.