The trade network "Ship" is one of the ten largest retailers of goods for children. Its branch network has about two hundred stores. Company policies are priced reasonably. The assortment of hypermarkets has thousands of items at affordable prices. The main contingent of buyers is parents whose children are no more than 9 years old.
About Brand
In the trading floors of the customer network, professional consultants serve . Testimonials of the “Ship” employees indicate that employees regularly take advanced training courses. They participate in seminars of leading brands and manufacturers of goods for babies and schoolchildren, attend exhibitions and trainings.
Navigation in the store is thought out to the smallest detail. All products are placed in zones corresponding to age categories and gender. Buyers are attracted not only by affordable prices, but also by impeccable service. Behind the leadership of the network more than fifteen years of successful work in the Russian market. In the reviews of the employees of the “Ship” it is said that only certified toys, clothes and shoes fall on the shelves.
Services
After the first trip to the store, the customer becomes the owner of the bonus card. With it, purchases become even more profitable. The concept of "fair price." The outlet reduces the declared value of the goods if the buyer finds similar products cheaper. In addition to retail hypermarkets, there is an online store. In the reviews of the "Ship" employees it is mentioned that you can pick up the toys and clothes ordered on the site at the nearest retail outlet.
The halls are equipped with changing rooms for newborns. Young mothers have at their disposal tables and comfortable chairs in which you can relax and feed the baby. There are children's clubs, they broadcast the most popular cartoons. The management of the network regularly pampers visitors with favorable offers, promotions and discounts. Numerous reviews of the "Ship" employees confirm this.
general information
The principle of the company is honesty and openness in relation not only to partners and employees of the organization, but also to customers. Network managers strive for excellence by actively developing service efficiency. Mutual respect reigns in the team. Each employee feels personal responsibility. Anyone can get acquainted with the results of the verification of working conditions conducted by an independent commission.
A distinctive feature of the brand is a wide range of additional services that are available in every Ship store. There is a free telephone line in Russia. The network actively cooperates with charitable organizations. Every year, on the eve of winter holidays, she holds an action "Helping Santa Claus."
Contacts
Outlets are located in all major cities of the country. They occupy the best areas in entertainment and shopping centers. The addresses of “Ship” are listed on the pages of the official website of the network, in booklets, advertising brochures and company newspapers. There are 149 stores in Moscow. Their work schedule varies. Most branches open at 10:00 and stop customer service at 21:00. Some departments start working at 09:00.
It’s very easy to find the necessary addresses of the “Ship” on the site. To do this, select the metro station or indicate the city. Sampling takes literally a few seconds. The interactive map will display current information. The technology developed by Yandex is used. The table contains information about the mode of operation of the "Ship" store, the exact location, the location map is given. For example, in Moscow and the region there are retail outlets on Mira Ave., 118a, on Varshavskoye Shosse, 160, on ul. Kadyrova, 1, etc. .. There are no retail stores in St. Petersburg yet, but it is possible to order delivery. Have a question? Ask them by calling customer service. The call is free.
Gift cards
An electronic certificate is the best choice for congratulating relatives, friends and colleagues. To purchase it, you do not need to go to the store. It takes only a few seconds to complete it. A card with a flexible denomination is a universal and useful gift. A special offer has been developed for corporate clients.
bonus program
Having received the status of a regular customer, a visitor of the “Ship” store becomes a participant in the promotion. Points are accumulated on the map. The bonuses received can be spent on the purchase of baby food, clothes, shoes and furniture online. The program has been operating for four years. The first cards were issued to customers in 2013.
Reward points are awarded twenty-four hours after payment for goods in the network of children's stores "Ship". Within two weeks their status will be inactive. If the purchase is made on the site, then the personal account will replenish with points in ten days. With the accumulation of a certain number of bonuses, the card balance increases.
Insider
As follows from the reviews, not all employees are satisfied with the cooperation with the “Ship” retail chain. Students claim that their rights are not respected. They are not given extra holidays. The official salary is 16,000 rubles. The bonus, which does not exceed 3,000, is not accrued every month.
Movers go home before the work day ends. Therefore, the girls who work on the trading floor are forced to carry heavy boxes with children's furniture on their own. Of the positive aspects, sellers allocate a strictly standardized eight-hour working day. Salaries are paid officially and in full.
Not everyone was lucky with the team. But the founders of the company remember a good word. Top management takes care of staff. But every year the number of instructions, instructions, requirements and penalties is increasing. People quit, there is a "turnover" of personnel. This affects the climate in the store.
In some branches of the network, employees cover the costs of shortages from their own pockets. Regional managers communicate with staff in elevated tones. Bonus payments today depend on ratings made by "mystery shoppers".
Recruitment
To become an employee of the retail network, you need to go through a series of test procedures. First, the director of the outlet talks with the applicant. Then follows the writing of the test. If its result is satisfactory, then the questionnaire is considered by the regional manager or co-founder. As soon as all the formalities are behind, the person goes on an internship. Its term is one month, sometimes it can stretch to all three.
Management visits usually take a week. However, there are no guarantees that the applicant will be accepted. The burden on sellers and cashiers is huge. The store, whose area exceeds 800 square meters, is served by only 4 employees. They are assisted by two cashiers. But the salary, the amount of which is indicated in the contract, is paid on time. No delays or delays.
Cashiers are required not only to keep financial records, but also to impose additional goods on customers. It can be juices, sweets, wet wipes. The conditions for using the bonus card are explained to each visitor, current promotions and special offers are listed.
Positive opinions
Buyers gave high marks to the goods of their own brand of the Ship network. Under the brand name “Barquito” clothes are made for babies and preschoolers. She is quality and beautiful. The shoes, which are presented on store shelves, received excellent feedback. Shoes, sandals, shoes and sneakers are comfortable and bright. During sales, they are sold at a 50% discount.
Summer sundresses can be purchased for 300 rubles, T-shirts with short sleeves - for 100, sweatshirts - for 150, elegant dresses - for 450. Leather shoes are sold at a price of 650 rubles. The cost of patent leather boots is 750, and winter boots - 850.
The range of products of the “Ship” store is represented by functional and comfortable outerwear. Collections are designed for every taste and budget. Customers are grateful for promotions and special offers that are often held at retail outlets. Each participant, in addition to a bargain, also gets a chance to win a cash coupon. The sponsors are brands of baby food and hygiene products “Hipp”, “Pampers”, “Agusha”.
Positive
Customers of the “Korablik” store in Nizhny Novgorod, branches in Voronezh, St. Petersburg, Moscow, Kursk, Krasnodar and other cities of Russia are grateful to the chain's management for the opportunity to pay for purchases with bonuses accrued on a premium card.
There are no exceptions. You can compensate not only for clothes and shoes, but also for food, diapers, wet wipes, lotions and skin care products. The store sells feeding bottles, nipples, clothes for expectant and nursing mothers, diapers, teething teeth, thermometers and thermometers. Strollers in the “Ship” store are available in different colors. There are walking, transformers, "canes", models for twins. You can order on the company website. The product will be brought from the main warehouse of the company in just a few days.
If you place an order in the online store, then subject to the availability of all items, the package will be assembled in just twenty minutes. This service is in demand among busy and practical mothers. Such purchases are issued out of turn. The first remote service was offered by the Korablik stores in Moscow.
Wholesale cheaper
Regular customers visit outlets two or three times a week. They are attracted by constant discounts on diapers of the world famous manufacturer Pampers. Usually they reach the amount of 300 rubles subject to the purchase of a large package. Parents of newborns liked the action “Three for the price of two”. Wet wipes, liquid soap, bath products fall under it.
You can profitably purchase milk formulas, cereals and juices by regularly looking at the “Ship”. The store’s working hours are published in the advertising booklet and on the company’s website. On the shelves of the grocery department there are always products of the Nestle, Tema, Sami with a Mustache, Agusha, Hipp, and Krepysh brands.
In the off-season, discounts on outerwear for children reach 70%. Jackets, overalls, trousers and raincoats acquire growth. Sleds, cheesecakes, bicycles and scooters give almost nothing. The first discounts for the winter assortment begin in February and reach 40%. Periodically reduce the price of dolls. In the “Ship” store they sell “Barbie” and other toys popular with girls.
The list of the most popular brands among buyers is headed by the Johnsons, Nan, Avent, Gong, Eared Nanny, and Merris brands.
Like at home
Visitors to the salons celebrate the excellent design of the trading floors. The discreet design of the rooms, the abundance of relaxation areas and soft sofas are the undeniable advantages of the network. Even during sales, there are no empty shelves or sloppy folded clothes in departments. Sellers are always polite and competent.
The wide aisles between the rows of toys in the Ship shop allow you not to leave the stroller at the exit, but to take it with you. You can try on clothes for babies in the changing room. Older children enjoy watching cartoons in an impromptu movie theater. Sellers and cashiers notify about current discounts and special offers.
Own trademarks
On the shelves in neat piles of pajamas, overalls, t-shirts, T-shirts, knitwear, tights and socks. In addition to the products of well-known international clothing brands, the Korablik store sells Russian-made items. Designers of the company are engaged in their development and manufacture. Customers love Barquito and Sail at an affordable cost, excellent quality, modern design and an abundance of colors.
For the sewing of children's goods, natural fabrics and safe dyes are used. All items not only have a beautiful appearance, but also functional. They are equipped with buttons, locks, Velcro, hooks and straps. All for the comfort of the children and their parents!
Recommendations
Experienced buyers know almost everything about Ship shares. They recommend not pulling to the last, but placing the goods in a virtual basket on the eve of the sale. On the day of the start of discounts, the desired position may no longer be. If she was already in the basket, then the price will change, and the goods will be available for payment. The most favorable discounts are on Tuesdays.
Customers will find out about the latest special offers from email newsletters. This service is free. You can subscribe to notifications on the pages of the official online store. They indicate all shares of the "Ship", as well as the conditions for their holding. If suddenly the discounted product is not on the local website, you need to personally visit the outlet. Often, sellers independently maintain a list in which customer data is entered. As soon as the articles from the waiting list arrive at the warehouse, managers will inform about this by phone.
The network newsletter comes out twice a week. An advertising newspaper is printed once a month. It contains comprehensive information about upcoming discounts on the "Ship". All clothing purchased at retail outlets can be returned without hindrance. To do this, you will need to present a passport. It is advisable to have a cashier's check with you. Moreover, the regulated return period is not fourteen days, but almost a month.
Service
Customers are satisfied with the service. The staff behaves delicately and unobtrusively. If consultation is required, then managers are always ready to help. Checking the availability of the desired article in stock takes only a few minutes. Items ordered in the online store are dispensed out of turn.
Sellers are happy to entertain children while their parents are busy shopping. Even during the period of big discounts in the "Ship" a friendly atmosphere reigns. Kids don’t cry, and preschoolers construct with enthusiasm in the Lego zones. All dolls and cars can be touched and touched, turned on and played.
Remarks
A lot of customer complaints go to the delivery service of the online store. In retail outlets, all positions are neatly stacked in a pact or box. In the warehouse, the situation is somewhat different. Sometimes couriers simply do not deliver the order. Employees do not consider it necessary to notify of a change in schedule, violating the deadlines.
Sometimes drivers do not warn in advance of their arrival. As a result, mothers with young children are forced to refuse the order or flee home, putting off all matters. Moreover, courier delivery in the "Ship" is not free. In Moscow, the cost of the service is 250 rubles.
If you pay for a purchase on the site, and then cancel it, then you will have to go to the nearest shopping center for your money. An alternative is to wait for the fourteen days prescribed by law.
Customers are annoyed by the fact that promotional products end by the afternoon of the first day of sale. If you really want to buy any item at a discount, you need to call the telephone line operator. If you are lucky, the consultant will independently make adjustments to the cost of the selected product.
It is said that in November 2017, the conditions for using award points will change. From now on, bonuses will have an expiration date. If they are not spent, they will burn. Another drawback of the store is the mandatory requirement for a loyalty card. Forgetting her at home, the client will not receive a discount. The system does not recognize the personal data of the buyer by the specified mobile phone number. Therefore, the card must always be carried with you.
In some situations, employees of outlets behaved incorrectly. Not everyone knows how to use electronic certificates. This point does not justify the refusal to accept the printed coupon.
Online store
Buying online is a popular way to choose hygiene products, clothing, and toys. But not everyone succeeds in getting their order. The first difficulties arise even at the stage of viewing product information. Not all products are accompanied by detailed descriptions. I have to call the customer support phone line and find out all the nuances of interest on my own.
During periods of global sales in trading floors there is a small selection of sizes and colors. Delivery from other stores in the network is paid. Branding ends first. Most often, the products of the Finnish manufacturer Reima are being bought up. They are stably in high demand among Russian consumers.
The site does not meet modern requirements. Its pages are loading slowly. When viewing product information on mobile device screens, images are not displayed correctly. Hits sometimes occur when looking for a collected order in a store. Buyers have to wait. Couriers travel to areas remote from the mall once a week.
Negative
Buyers of some Moscow Ship stores were faced with poor quality of service and attempts to unauthorized withdraw money from bank accounts. Having forgotten the plastic cards in the terminal, they received messages about purchases that they did not make. The network management does not react to such situations. Promises to sort it out remain unfulfilled. Clients have to go to the bank on their own.