To become an employee of a prestigious company, gain trust among colleagues and a manager, achieve good results up to an increase - all this can be achieved if you study the etiquette of a business relationship. Of course, it is important not only to study it, but also to use it in practice, in other words, to be able to behave correctly at work. In order for all the norms of business ethics to take root, it will take some time, without this in any way.
So, what is the etiquette of business communication. In a nutshell, this is a set of rules that should be followed in the system of business communication. It consists of the rules of presentation and acquaintance, the rules of conducting business conversations, organizing business meetings and conducting business negotiations, speech requirements, appearance, manners, etc.
Rules of submission and dating
When you get a job, you need to introduce yourself by giving your last name, first name, middle name, position and occupation. A guest should always be introduced first. You can enter into a conversation with the leader only after he speaks on his own.
Circulation rates
The etiquette of business communication implies that the first should greet the younger with the older, the man with the woman, subordinate with the leader. True, a well-educated businessman is unlikely to wait when his subordinate is the first to say hello, so there is nothing to worry about if he does it first.
Business conversations
Business conversation is one of the main engines of entrepreneurship. That is why a business person must be able to properly conduct this conversation. It is important to clearly state your thoughts, to speak essentially, to be able to listen to the interlocutor and not to interrupt him for anything. A business conversation should not be boring, it is important that the interlocutor can get the most out of it useful for himself. If he is dissatisfied with something, you must always be able to resolve the situation, turn it in the right direction. It is unacceptable during a business conversation to raise a voice, use obscene language and difficult to understand sentences and terms.
Telephone negotiation etiquette
A business telephone conversation should be as brief as possible, so the whole conversation should be conducted only on the merits. First you need to say hello and introduce yourself, giving your name and the name of the organization. Before proceeding to the essence of the conversation, you need to ask the interlocutor if he has enough time. In the case when he is in a hurry, agree on a more convenient time for a conversation.
Appearance and behaviors
The etiquette of business communication affects the face of a person. And this applies not only to his appearance, but also to his behavior. Clothing should always correspond to the business style, it is unacceptable to come to work in casual clothes, preference should be given to restrained outfits, soft colors, without excessive decorations and accessories. If we talk about manners of behavior, then you need to know a lot about everything: how to enter the room correctly, lend a hand, behave calmly during business conversations and negotiations. The etiquette of business communication is the need to wean yourself from bad habits: to sit, lounging in a chair, on the edge of the table, picking your nose and ears, etc.
Speech Etiquette in Business Communication
It is important not only to attach importance to what we are talking about, but also to how this or that information will be presented. A person who speaks restrainedly and distinctly makes a good impression than someone who speaks slurredly, stumbling through every sentence. Voice intonation also plays an important role. You need to know what part of the text to focus on what to look for. The use of complex terms, difficult to pronounce words and expressions is not allowed in a conversation. It is important that everything that is said is clear to the interlocutor. Silence during business meetings and negotiations is also unacceptable. This suggests that the speaker himself has little understanding of what he is going to talk about.