Organizational as well as communicative qualities are what every manager should be the owner of. Representatives of this profession, of course, constantly interact with people, which means they must be able to convey their thoughts to them in all possible ways. Without special methods and techniques in management, success cannot be achieved.
Communication in management is nothing more than the process of transmitting and receiving any information, the exchange of information or experience. It is necessary for the enterprise to function exactly as it should. The manager spends most of his time on it.
Communication in management is so important for the reason that it provides an opportunity to coordinate the activities of all employees of the enterprise. It also allows you to establish all kinds of external contacts.
Internal communications in management are divided into two groups: horizontal and vertical. Vertical communications themselves are divided into ascending and descending. Under ascending communications is understood the process of transmitting information from subordinates directly to managers. Most often, reports, rationalization proposals, and so on are conveyed this way.
Downstream communications in management is the transfer of information from managers to their subordinates.
Horizontal communications are the exchange of information and information between employees who are at the same level. With the help of horizontal connections, as a rule, the transfer of experience, personal information, data on the results of work takes place. Interpersonal communications in management are important, since to a large extent it is with their help that the psychological climate inside any team is established.
External communications is an exchange of information taking place outside the enterprise. In other words, the contacts of the enterprise and the outside. This type of communication helps to attract new customers, improve interaction with old ones, analyze the desires of consumers, receive information about new technologies and so on.
Very often, the efficiency of the enterprise depends on the speed of information transfer. Everything can be good only when the necessary reliable information is delivered to where you need it without delay or any delays.
Inaccurate information can cause big problems. It will not only cause a malfunction in the enterprise, but can also lead to its ruin. All information obtained in any way should be subject to instant verification. Employees who may give false information should be under special control.
Communications can be divided into groups based on other characteristics. For example, there are verbal and non-verbal communications in management. Verbal communication is understood as a process in which information is transmitted using words. We note right away that we mean not only spoken words, but also written ones.
Writing for the enterprise is of great importance. The entire workflow is associated with it. It is not difficult to believe that when concluding transactions, the emphasis is not on verbal assurances, but on paperwork.
With non-verbal communications, all sorts of gestures, facial expressions, looks and more are used. In most cases, both of these types of communications complement each other. In some situations, certain contradictions can be observed. They may be due to the fact that a person himself does not believe in what he says, hides his true attitude to this, and so on. Often non-verbal communications betray people, fully or partially reveal their lies.