Business communication is a type of communication, the purpose of which is the exchange of information between existing or potential partners. During business communication important issues are solved, goals are set and achieved, personal and business qualities are acquired. To better understand all this, you need to understand what types of business communication exist.
Direct and indirect
All types of business communication are divided into two groups: direct and indirect. Direct refers to communication that takes place directly between partners who are not separated by spatial and temporal barriers. It can be a business conversation, negotiations. Indirect means contact, which is carried out using technical means (telephone, Internet). Experience shows that whenever possible you need to strive for direct communication, as it is considered the most effective for achieving any goal. Nevertheless, lively communication, when the interlocutors see each other, can not be compared with anything else.
Verbal and nonverbal
There are such types of business communication as verbal and non-verbal. Verbal is communication through words, non-verbal is communication through gestures, facial expressions, poses. A non-verbal portrait of a person can be compiled by what poses he chooses to conduct a conversation, how he looks at his interlocutor, and with what intonation he pronounces this or that information.
Business communication technology can be implemented using various methods and forms of communication. Depending on this, the following types of business communication are distinguished:
Business meeting
This refers to such business communication when the entire team of an enterprise or company comes together to discuss pressing problems or make a common decision.
Public speaking
This type of business communication is to some extent a continuation of the previous one. This is the case when one person brings some information to his colleagues or another group of people. The speaker should clearly understand what he is talking about, and his speech should be clear to the public.
Business conversation
This is a type of business communication in which there is an exchange of information on any topic that is most important at the moment. For example, this includes discussing workflows by enterprise employees. During a business conversation, a decision need not be made.
Business meeting
Unlike the previous type of communication, the end result of negotiations is finding the most correct solution and making it. Business negotiations have a specific clear focus, the result of which may be the signing of important contracts and transactions.
Dispute
During business communication, dispute is not always given without dispute. Often, only thanks to a clash of interests and the assertion by the participants of their positions can they come to some kind of solution. But sometimes it’s the dispute that prevents it from being accepted.
Business correspondence
This is an indirect way of business communication, through which information is transmitted through writing. For example, this includes written orders and requests. Business correspondence can also be carried out by sending emails, which significantly saves time. There are two forms of business correspondence: a business letter (sent by one organization in the name of another) and a private official letter (sent by a private person on behalf of the organization to another private person).
Speaking about business communication, its main phases should be mentioned.
Phases of business communication
· Preparation for communication.
· Phase of communication (getting into contact).
· Concentration of attention (on some problem or features).
· Maintaining attention.
· Argumentation and persuasion (in case the thoughts of the interlocutors diverge).
· Fixation of the result (end the conversation at the right time).