In modern realities, people are in search of an additional source of income. In order to find him, you need to make considerable efforts. The fact is that some dishonest customers use the position of the applicant and apply fraudulent ways to earn money. The first sign of a scam is a prepayment before starting a collaboration. In normal companies, when applying for a job, they do not charge money from the applicant.
Many employers offer favorable working conditions that satisfy the needs of potential employees. For example, the time to go on a side job is only 3-5 hours. If you summarize the number of weekly exits, you get a pretty good amount. Reviews about working at 4service show that the company offers favorable conditions that allow you to combine additional earnings with other activities. As for remuneration, it suits most people.
Judging by the reviews of 4Service employees, you need to be careful when finding a job. What is the reason for this attitude? The fact is that there are many conflicting opinions on the Internet on this company. Someone writes about good working conditions and timely payments, others notice minor flaws, but still others say that the company does not comply with the working regulations at all. Based on the opinions and reviews reviewed, the reader should have a concrete impression of the 4Service marketing company based on employee reviews.
What useful functions does the company perform
Due to the rapid development of stores and supermarket chains, there is a demand for quality service by staff. Indeed, it is from the work of employees that the overall impression of the company is formed. Any manager wants his company to be of high quality and high service. To achieve this, it is necessary to monitor employees on a daily basis and improve their professional skills. To do this, it is necessary to conduct monitoring, which will verify the quality of work of employees.
Of course, senior officials fulfill their duties and monitor employees, but this does not always help identify problems. In these cases, managers turn to marketing agencies for help and hire mystery shoppers to look at the work of employees from the outside. This method helps to identify the causes of direct and indirect problems, dishonest employees and other shortcomings. Based on the information received, a general opinion is formed about the work of the staff.
The customer is always right, or a side view
All entrepreneurs, businessmen, managers and directors wish to make good profits. To do this, it is necessary to satisfy customer requests. That is why so much attention is paid to the quality of service. As a rule, word of mouth operates in Russia, through which rumors about a particular institution spread very quickly. Unfortunately, the trend towards unfair customer service continues to grow steadily. Whether this is due to low-quality suppliers or unorganized work of personnel, 4Service helps to find out. Feedback from service workers is an excellent marketing tool that shows high efficiency. Profitable cooperation leads to high results. This is the purpose of monitoring.
Mystery shopper role
The 4Service company (reviews of employees testify to this) plays a large role in the issue of the proper organization of working personnel. The mystery shopper is an ordinary person who soberly evaluates the work of store employees. Based on the information received, the current manager takes measures to improve the service. In modern market conditions, a good company should monitor not only the availability of an excellent assortment, but also the quality of service.
The Mystery shopper technique allows you to track the work of personnel at each stage of the production process. 4Service employee reviews are controversial. Man's expectations are not always met. For the employer, the assessment of the institution itself is important, the employee's opinion is taken seriously.
Mystery shopper is an ordinary person who sees the main problems of the store. He checks the availability of the necessary assortment on the shelves of the store, the state of the sales area, the work of the staff, his goodwill, knowledge of the goods and general competence. All these important tasks are solved by a person who is usually called a mystery shopper.
Who can become a mystery shopper
In fact, almost anyone can act as such an employee. Moreover, in connection with the development of programs such as Revizorro and Magazzino on the Friday television channel, inspections have become very popular. People began to realize that the overall assessment of the institution depends on the quality of the service. 4service employee reviews play an important role in this matter.
A person has the right to act as a secret visitor and evaluate the work of the institution. The marketing company provides all the necessary conversation scripts. A detailed plan helps to identify specific problems and shortcomings of the store. All these data are transferred to the director of the company, after which measures are taken to eliminate problems. Important: a marketing company requires a mystery shopper to do quality work. Unfair and negligent attitude to inspections is a direct indicator of poor quality work.
Terms of cooperation
The "mystery shopper" vacancy is quite popular. The jobseeker can find an ad for recruitment to a marketing agency on bulletin boards. The employer offers simple conditions: check outlets for the presence of unfair service in the role of an ordinary buyer. A person is provided with a conversation script that allows you to most effectively check the operation of a service or outlet.
The auditor has a camera or gadget with him with the function of photo and video shooting, a voice recorder. After checking the outlet, the person provides the verification data to the employer. In this case, all points of the scripts must be observed, otherwise the marketing agency has the right not to pay the employee wages. 4service reviews are controversial. This is due to poor-quality work or an unscrupulous customer - a moot point. Most people leave negative reviews about the agency.
Schedule
The 4service marketing agency, according to employees, offers favorable working conditions: two or four exits per week with visits from 3 points. A day for all the work can take from 3 hours. It turns out a profitable part-time job for students. Usually the work is temporary, but it also happens that a person makes it his main activity. In this case, the undercover agent must have an excellent reputation, excellent professional skills and experience.
In order to have a good income, a person collaborates with various marketing agencies. In this case, the employee devotes much more time to the activity. Employee reviews about 4service suggest that inspections should be treated with full responsibility. Of course, if a person copes with his duties perfectly, he receives a good reward. Employee reviews about 4service often have a negative connotation. However, there are positive points. Of course, the reputation of a marketing company should correspond to the high quality of service.
Salary
Remuneration, as elsewhere, depends on the level of professional skills: the services of a mystery shopper are no exception. The salary of a beginner is 180-250 rubles. Depending on the checks made, the employer has the right to increase the cost. Beginners are given quite simple tasks that do not require special skills. Traditionally, these are simple checks that focus on the quality of staff work. It can be grocery stores, websites, cafes and restaurants. Employer reviews 4service show that the company offers interesting assignments.
For checking where the undercover agent performs a full audit, he receives 300-400 rubles. It can be banks and insurance agencies. Before the visit, a person studies the organization’s marketing plan, service plan. Must be observed: service and sales rules, merchandising standards. Employee reviews about 4service say that during the checks they gained knowledge in the field of service, studied the marketing plan and the quality of the products. As a result, they can independently identify flaws.
Secret agents who perform voluminous tasks receive from 500 rubles per check. Of course, professionalism and a clear idea of the subject of research should be present here. For example, a test drive of a car in the cabin. Not only that, a person should be well versed in the quality of the services and goods provided, but also evaluate the work of the staff, asking suggestive questions that do not cause suspicion from the outside. Marketing companies highly value good employees who are able to perform quality checks. 4service reviews contain not only negative, but also positive characteristics.
Payouts. Dissatisfied employee reviews
If the mystery shopper performs quality and effective checks, he is entitled to demand good payments for the work done. However, this does not always happen. Feedback from 4service employees (mystery shoppers) is controversial. On the Internet there are many reviews of the company, which are full of complaints from former employees. People note that payments from the company have to wait a long time. The situation is also overshadowed by the fact that many employees feel very insecure, being in the role of a secret inspector. There are negative reviews about the 4service coordinator.
Waiting for payments significantly lowers the status of a marketing company. People are unhappy that there is a strict instruction, for the slightest violation of which the agency does not pay bonuses. In large cities, the situation is aggravated by the fact that many marketing companies simply dismiss new employees, since there is always enough contingent that wants to earn some money. 4service and employee reviews in St. Petersburg fall into the same category. People are unhappy that the company puts forward the most stringent requirements for employees.
Positive points
There are many positive aspects to the reviews about working at 4service. Employees note that thanks to the vacancy they received a good additional income. At the same time, they work long enough, which indicates good working conditions. They note that the quality of service is constantly improving. This motivates to collaborate. I especially like the work of a mystery shopper for people who want to see quality service. Unfortunately, in many stores it leaves much to be desired. The tasks of workers are to solve these problems. Understanding this has a positive effect on cooperation.
High-quality work depends on the goals set, as well as on mutual understanding on the part of the employer and staff. A good specialist who performs quality checks is highly regarded in the service market. The task of a good marketer is to interest the employee in further mutually beneficial cooperation.
4service employer reviews are often positive. People like the fact that they do secret checks and get rewards for it. There is an opportunity to go to the cinema, to the cafeteria or clinic. The company pays for the visitor’s expenses. Of course, such work requires responsibility, the employee must have an idea of the subject of the study.
Who should not work as a mystery shopper
The idea of an easy side job attracts job seekers. However, the work of a mystery shopper has many specific points that not everyone can handle. And reviews of 4service confirm this. Before starting work, the employee is offered to study the objects of verification, to prepare all the objects (voice recorder, camera, pen, notebook). The quality of work depends on the level of understanding of the topic and task. If an employee comes to the car salon, but does not know anything about cars, this will cause negative emotions on the part of the staff.
Moreover, the mystery shopper must also show acting abilities: store employees should not guess about his true tasks. To some, this work seems quite interesting, but it will not work for those who:
- Not sure of myself.
- Does not want to develop in the field of marketing research.
- Does not fulfill the plan.
- He does not like to go shopping.
- Does not want to show staff errors.
General impression
In general, reviews about 4service in Russia have a negative focus. The company makes excessive demands, but does not always comply with its regulations. During the audit, the mystery shopper must not only do his job well, but also retain the role of an ordinary shopper. Otherwise, the check will be considered failed. It turns out that the mystery shopper is a complex and responsible vacancy. Not everyone copes with this role. Perhaps that is why it has conflicting responses from most applicants.