Having seen the characteristic logo on the Russian highway, each driver can easily determine that there is Rosneft gas station nearby (hereinafter, we will call this company a taxiway in the course of this article) Motorists perceive this brand name on the side of the road as a kind of evidence of the high quality of service. Present a brief description of the company PH.
Rosneft, in addition to Russia, owns assets in Germany, India, Belarus, and also operates in the lands of Armenia, Brazil, Venezuela, Vietnam, Georgia, Egypt, Indonesia, Iraq, Italy, Canada, Kyrgyzstan, China, Mozambique, Mongolia, Myanmar, Norway, Republic of Cuba, USA, Turkmenistan. Under her management are oil producing and oil refining enterprises, as well as serving industries manufacturing consumables and equipment.
The controlling stake in RN belongs to the state-owned Rosneftegaz. The main tasks of Rosneft are the efficient production of oil and gas both on the mainland and on its shelf, as well as their profitable implementation.
The average number of PH personnel according to 2017 data was 301.2 thousand people.
Only in Russia 13 oil refineries produce oil products, the products of which are gasoline and diesel fuel, which also comes to branded gas stations.
However, the subject of this article is the reviews of their employees, as well as fuel buyers, that characterize certain Rosneft gas stations. In total, 48 thousand people work in the retail business of the PH. We will make a reservation that the structure of this business, in addition to the network we are considering, also includes oil depots and oil tanker drivers.
As of 01/01/2018, in 66 regions of Russia, fueling stations with a total number of 2962 units were operating. At gas stations, 925 cafes and 1890 stores functioned.
Note that the typical company-owned refueling of TNK Rosneft decorates the roads not only in Russia, but also in Abkhazia, Belarus, and Kyrgyzstan. In these countries there are 65 gas stations of the Company.
Rosneft is an important company in the Russian Federation
As we already mentioned, the Rosneft gas station network belongs to a strategically significant Russian company. This is evidenced even by the organization of its management. For the Russian Federation, oil and oil products are not only products of this self-supporting company and energy carrier, it is also a significant component of the federal budget revenue. Perhaps that is why the head of the company with 300,000 employees was appointed the most experienced administrator Igor Sechin, the former head of the Presidential Administration, a person who knows the national economy, and a powerful politician. The board of directors of the company is managed by as much as former German Chancellor Gerhard Schroeder.
In the short term, raw materials are extracted mainly from fields in Eastern Siberia, the largest of which are Vankorskoye and Yurubcheno-Tokhomskoye. In the medium term, production will be provided at fields in Western Siberia and Central Russia. To ensure a long-term prospect, Rosneft is implementing a geological exploration program, while the Black Sea and East Siberia resources are considered key for the future. In the distant future, it is obvious that the main production of “black gold” will shift to the shelf of the Arctic.
We note an important point: Rosneft, thanks to effective political management, is successful at the macroeconomic level. However, as we will see below, it is inherent in some problems of the personnel policy in the retail business sector.
About branded gas stations from RN
Rosneft gas stations on the highway are modern complexes of special equipment designed for refueling equipment located on the roadside territory. Vehicle owners primarily buy traditional hydrocarbon fuels - gasoline and diesel fuel. Some gas stations are also equipped with gas filling compressor stations and sell liquefied gas produced by the company, along with oil.
Note that the Rosneft gas station attracts not only customers who prefer fuel and lubricants specifically from the launch vehicle, but also motorists who simply subjectively decided to refuel at their favorite roadside gas station. Rosneft's refueling photo really reflects a carefully thought-out corporate identity. It is distinguished by a modern design, a catchy and familiar advertising logo, a light panel with fuel prices, an attractive frieze around the perimeter of the canopy, lined columns matching the perception of fuel and price indicators, attractive roadside stellas,
The style of the gas station also gives the design of the building. The driver, approaching the gas station, as a rule, pays attention to its corporate arrangement, familiar colors. Psychologically, this technique in advertising and marketing of network companies has a positive effect on further communication "seller-buyer",
Rosneft successfully uses modern ventilated facades for the design of gas station buildings. The latter, in addition to presentability, are really practical and reliably protect refueling rooms from temperature jumps and from intense rainfall.
Analysis of customer reviews shows that a significant number of them prefer fuel purchased in the retail network of the manufacturer we are considering. What are the advantages motorists find in such a service? It’s easy to list them by analyzing the corresponding site reviews:
- bonus system, reasonable prices and decent quality;
- good service;
- guaranteed fuel quality;
- additional options: pumping wheels, cleaning the cabin with a professional vacuum cleaner;
- drivers are given the opportunity to have a meal in a cafe at a gas station.
It is obvious to motorists who regularly use fuel and lubricants from PJSC Rosneft which fuel stations to choose: it is rational to give preference to the one closest to the highway in the direction of travel. Indeed, in principle, both service and fuels are standard, and the production process is established. In any case, according to drivers, the engines of some Russian car brands work more efficiently on fuel from the launch vehicle. This is especially true for cars that have been in operation for 15 years or more, motorists joke that they are “Rosneftezavisimy”.
The role of the gas station system
Let’s figure out what it means for this very large international enterprise a retail network for the sale of its manufactured products. This refers, of course, to Rosneft gas stations in Russia.
It is no secret that American politicians very often and skillfully manipulate oil prices in the world. Sanctions, embargoes, tax instruments, separate agreements - all these instruments that are far from market policy, unfortunately, are in use today. Therefore, for the stability of any bank, a fund consisting of reliable deposits is important, and for Rosneft, a constant, guaranteed income from the domestic market, independent of politics, dynamically managed and growing due to the development of the gas station network, matters.
Of course, after being included in the sanctions list in 2014, the PH forced to resort to unpopular measures - staff reductions. This also affected the network of gas stations. Was this process correct? We will try to find the answer by analyzing reviews about the company employees.
Briefly about the Rosneft gas station network (metropolitan area)
Probably, it makes no sense to list in one article all 2962 RN filling stations (data from 2018), we will mention Rosneft gas stations in Moscow:
- No. MJ102 (MKAD 62 km., Building 3);
- No. 16 (Alley of the First May Day, building 13a);
- No. 2 (Altufevskoe highway, possession 19);
- No. MJ040 (Warsaw highway House 179 str 1);
- No. 21 (Volgogradsky Prospekt building 42a);
- No. 65 (Volokolamsk highway, house 79);
- No. 77 (Zelenograd, Panfilovsky Prospekt 6,);
- No. 24 (Dmitrovskoe shosse, house 77a);
- No. 18 (Zeleny Prospect Building 1);
- No. 83 (Caucasus Blvd, possession 49);
- No. 59 (Mentorship per., Building 17);
- No. 46 (ave. Sickle and Hammer, house 56);
- No. 10 (Ave. Marshal Zhukov, building 63, building 2);
- No. 40 (Ave. Mira, possession 94);
- No. 41 (pr-kt Mira, house 142);
- No. 57 (Ryazansky Prospect Building 26, Building 2);
- No. 52 (Svobodny prospect house 1a);
- No. 12 (Aivazovsky street, possession 2a);
- No. 49 (Akademika Skryabin street, 11);
- No. 45 (Volnaya street, house 39);
- No. 22 (street of Heroes Panfilovtsev, house 26, kopr.5);
- No. 1 (Dekabristov street, possession 47b);
- No. 11 (Dubninskaya street, 52);
- No. 36 (street Lublin, possession 92);
- No. 20 (Malygina street, house 2, building 1);
- No. 58 (Maryinsky Park street, ownership 53);
- No. 44 (Minskaya street, house 2);
- No. 27 (Novomoskovskaya street, house 17);
- No. 60 (street Novosuschevskaya, house 23);
- No. 37 (Papernika street, home ownership 22);
- No. 51 (Permskaya street, ownership 2);
- No. 54 (street Perovskaya, house 68a);
- No. 61 (29 Polbina Street);
- No. 3 (Prishvina street, possession 6a);
- No. 63 (Stakhanovskaya street, 5);
- No. 39 (Timiryazevskaya street, 38a);
- No. 17 (street Fryazevskaya, house 4a);
- No. 19 (street Yablochkova, possession 49a);
- No. MJ063 (2-Mashinostroeniya Street, Building 14, Building 1);
- No. 28 (Akademika Koroleva street, 12a);
- No. 5 (Birch Alley Street, possession 12, building 6);
- No. 9 (Matveevskaya street, possession 7, building 1);
- No. 23 (Tvardovsky street, 16, building 2).
Briefly about the Rosneft network (non-capital regions)
Residents of non-metropolitan regions who prefer universally high-quality fuel from Rosneft PJSC, at which gas stations you can refuel - a simple question. Indeed, the network of gas stations of the giant company provides almost continuous service in many regions of the Russian Federation. We restrict ourselves to listing by region the number of gas stations operating there, located:
• in the Yaroslavl region (7);
• Yamal-Nenets Autonomous Okrug (8);
• Chechen Republic (9);
• Chelyabinsk region (8);
• Khanty-Mansi Autonomous Okrug (3);
• Khabarovsk Territory (23);
• Ulyanovsk region (46);
• Tyumen region (1);
• Tula region (39);
• Tomsk region (42);
• Tver region (27);
• Tambov region (47);
• Stavropol Territory (101);
• Smolensk region (84);
• Sverdlovsk region (1);
• Sakhalin Oblast (22);
• St. Petersburg (32);
• Samara region (81);
• Ryazan region (1);
• Rostov region (45);
• Republic of Khakassia (16);
• Republic of North Ossetia-Alania (6);
• Republic of Mordovia (5);
• The Republic of Karachay-Cherkessia (23);
• Republic of Ingushetia (15);
• Republic of Dagestan (1);
• Republic of Buryatia (56);
• Altai Republic (2);
• Republic of Adygea (11);
• Primorsky Territory (34);
• Penza region (50);
• Oryol region (43);
• Novosibirsk region (10);
• Novgorod region (1);
• Murmansk region (35);
• Moscow region (79);
• Lipetsk region (52);
• Leningrad region (12);
• Kursk region (1);
• Kurgan region (48);
• Krasnoyarsk Territory (13);
• Krasnodar Territory (239);
• Kemerovo region (5);
• Kaluga region (26);
• Kabardino-Balkarian Republic (35);
• Irkutsk region (88);
• Transbaikal Territory (9);
• Jewish Autonomous Region (5);
• Voronezh region (82);
• Volgograd region (12);
• Vladimir region (2);
• Bryansk region (59);
• Belgorod region (49);
• Arkhangelsk region (41)
• Altai Territory (91).
In general, the list of Rosneft gas stations by region is not very uniform in quantity. And this exposes potential reserves in promoting retail sales of LV in some regions of the Russian Federation, for example, in the Kursk, Novgorod, Vladimir, and Ryazan regions. In addition, according to experts, Rosneft’s competitiveness is growing steadily, and this in the future creates the prerequisites for further successful promotion of the company in the domestic market of the Russian Federation.
However, in fact, the statistics of gas stations related to Rosneft may soon look somewhat different. It is no secret that the company with its transaction partners Trafigura and UCP recently acquired refineries and a refueling network of the Indian company Nayara Energy. The immediate plans for the development of this new brainchild of Rosneft include an increase in the number of gas stations in India from 4.8 thousand to 7.0 thousand
Informing drivers of nearby gas stations
Thanks to modern information support, it is easy to find “your own gas station” for a driver who prefers relatively inexpensive and, of course, high-quality fuel from Rosneft. Where gas stations are located, the application of the same name installed on the smartphone of the motorist. In this application, you can see relevant, regularly updated information about the types of fuel available at a particular gas station. Drivers should be interested in the proposed nomenclature, since the PH periodically increases the nomenclature due to new and more effective brands of fuel and lubricants.
Also, Russian motorists can find out Rosneft gas station addresses using a special GPS navigation device, which has a built-in gas station detection function, or by installing a navigation program like Yandex Navigator, Yandex Maps, etc. on a smartphone or tablet.
Even in the absence of such devices or programs, refills can be found using the mobile Internet, setting your location on one of the many information sites for car enthusiasts.
Rosneft's gas station addresses are numerous; it’s easy to find them on a large-scale specialized map near the main routes of almost every region of the Russian Federation. In addition, even without a card and owning only the simplest mobile phone (handset), you can use the 24-hour support line of a company that advises drivers on the nearest refueling points.
Branded gas stations, despite the general design style and the associated visual similarity, are not faceless. They are characterized by an individual number. Rosneft's gas station is a separate self-supporting enterprise, the profitability of which is determined by the efficiency of personnel.
Staff
There is no doubt that the main asset of this huge company, numbering 302.1 thousand people at the end of 2017, is professional staff.
Payment planning is carried out on the basis of the regulation on “subsidiaries of the company” developed by Rosneft. This term conditionally refers to regionally isolated territories with a different climate and working conditions. The company has an employee motivation program, in which, in addition to the general indicator, each individual contribution is considered.
The Rosneft collective agreement is attractive for employees in that, in addition to the unconditionally included all-Russian social benefits and guarantees, a number of additional corporate ones are added. The agreement provides for additional support for low-income families of employees, support for those who have found themselves in difficult life circumstances, as well as additional corporate pension for the company's pensioners.
The company declares that its personnel policy takes into account:
- decent financial rewards for employees;
- satisfaction of the most important social needs;
- stimulating interest in career development;
- the desire of employees to improve their skills.
In general, the cost of pH for personnel has the following structure:
- remuneration (higher than the average salary in the region);
- bonuses;
- social payments, including medical insurance contributions;
- additional pension provision (payment of non-state pensions to more than 30 thousand people);
- housing program payments;
- payment (surcharge) for spa holidays;
- payment for educational services of universities and specialized courses.
The company has a personnel reserve program that identifies employees who are capable of career advancement and helps them plan their careers. The willingness and competence of candidates to take leading positions is checked and prepared by special personnel committees, which are personally headed by Rosneft’s top managers.
Briefly about the problems of personnel policy
Why are the gas station employees themselves on the review sites unhappy?
It would seem that the proof of professionalism is an indicator of the average age of employees, which is 40.1 years. Theoretically, this can really indicate an extremely low staff turnover, which in fact has been working for a long time at Rosneft and, accordingly, have significant production experience. However, after examining the feedback of the current employees of the PH, you are convinced that the significant average age of the employees is determined by another reason: an overly harsh attitude towards employees. Therefore, young people do not stay there.
There is a practice when people are forbidden to sit on a chair during a shift at a gas station to take a break. Why should a cashier serve customers standing up? Because of what, managers remain deaf to the requests of gas station personnel? How can refueling in winter (with regular inspections by managers!) Remain without heating for a long time? Why does the inspector fine the employee due to the lack of a uniform if he was not given it? Does the inspector lead the desire to really improve the work of the gas station, if he does not even say hello to the senior shift? This and many other questions are asked by employees on the sites.
The company’s website also claims that when setting wage rates and bonuses in the PH, similar indicators of other oil and gas companies are considered. Such a practice actually exists. Indeed, regional labor markets are being monitored to establish payment indicators that impede the flow of personnel. However, in reviews, gas station employees have repeatedly noted an extremely low influx of young people. After optimizing the employees, the remaining employees did not receive any wage increases, at least partially compensating for the expansion of labor duties.
Reviews of drivers about the bonus program and about the shares of Rosneft
A typical car driver with a high monthly average mileage (there are many such reviews) writes that it is beneficial for him to refuel gas at Rosneft because of the current Family Team bonus loyalty program. The idea of the latter is to accrue points for the actual purchase of fuel. The accumulated points in the future can be used both for the purchase of fuel, and for the purchase of related products in stores at Rosneft gas stations. The calculation is simple: the larger the tank, the more bonuses.
To join the bonus program, a special form is filled right at the gas station, then a set of three bonus cards (the main and two additional ones) will be issued for free to fill it in the same place. Note that the main card is not only a bonus card, but also a bank one. Shopping at a gas station, as we have already noted, is accompanied by the accrual of points on the system 1 point for 2 liters of fuel. The number of points on the card to its owner at any time can be tracked on the company's website.
However, the real experts in the bonus program are drivers visiting Rosneft gas stations. Bonuses initially, according to them, in the form of points are accumulated on special cards. Judging by the reviews, if you refuel for 1000 rubles, you will get 11 points on the card. Having accumulated 4000 points, you get the opportunity to change them to 20 liters of gasoline.
For the buyer of gasoline from Rosneft, shares at gas stations will pleasantly diversify the seemingly standard procedure for filling the gas tank. Let’s take as an example the action of the last year, which runs from August 3 to October 4. Any person could participate in it by purchasing 300 rubles worth of goods in gas station stores. At the same time, he received a scratch card containing either a promotional code or an instant prize. By registering a promotional code on the site, he became a participant in the draw of promotional prizes: an Apple iPad tablet (1 pc is played), a gyro scooter (3 pc), a bicycle (3 pc), etc. Within the framework of the action, it was most realistic to get a pen or an eighty-gram pack of Espresso coffee, as they were drawn in a thousand pieces.
Work organization
The primary links of the retail network for the sale of fuels and lubricants are Rosneft gas stations. The reviews of their employees and the official coverage of personnel policy, unfortunately, are completely different. Despite the official PR of “worthy payment”, a gas station employee receives a salary not exceeding 20 thousand rubles. A typical recall of a senior refueling shift mentions:
- to work physically hard in the absence of chairs;
- inspectors seek not to help but to punish;
- after optimization, cashiers had hypertrophied responsibilities;
- unlike the past leadership of the launch vehicle, the current one runs the network of gas stations unconstructively.
As you know, modern companies practice the creation of automated workplaces with the simultaneous comprehensive formation of various accounting registers. Indeed, the efficiency of work on accounting is significantly reduced due to the manual filling of various forms, magazines, etc. Employee reviews about Rosneft indicate insufficient information optimization and algorithmization:
- receiving a fuel truck is accompanied by the filling of five magazines, two Pi modules, the execution of two acts and a check list;
- in time, a fuel truck is taken on average 4 hours (if 2 fuel trucks arrive at the same time, the shift supervisor cannot hedge the cashier, and he gets a load on the verge of a nervous breakdown).
Many employees complain about the lack of an effective union in Rosneft that can defend the labor rights of its members, while their reviews indicate clear labor discrimination. Judge for yourself:
- RN professes an asymmetric corporate style with respect to gasoline buyers and gas station personnel: (for customers - bonuses, promotions, discounts; for employees - lack of organized meals, shared toilet with visitors, unpaid expansion of duties, counterproductive penalty system).
- Inspectors do not solve operational problems of gas station personnel. There are precedents for the failure of the heating system in the winter, while the attitude of the leadership towards resolving the situation is quite indifferent.
- In recent years, gas stations have reduced security guards, cleaners, and cooks who cook food for employees.
- Judging by the reviews, young people, unlike middle-aged people, simply do not want to endure such an attitude and quit.
State
What kind of staff ensures the proper work of a typical Rosneft gas station? The feedback from these employees, posted on employer review sites, allows even non-professionals to determine the list of positions for existing employees.
The staff includes:
- shift supervisor (person who organizes and bears responsibility);
- cashier managers (fuel dispensing, receipt of revenue at the cash desk);
- technical staff (they refuel themselves);
- additional positions that are not mandatory (seller of the store, locksmith, cleaner, etc.).
In the future, consider the generalized reviews of these employees.
Reviews of senior gas station shifts
Rosneft gas stations in Russia operate around the clock and in shifts (shift - 12 hours). Usually, the shift supervisor takes over, whose duties are the reception of gasoline from fuel trucks, accounting for invoices, accounting for the oil level in the fuel tankers of a fueling station using a special device - a metro line, as well as the general organization of the work of refuelers, cashiers, and liability.
Reviews of senior shifts reflect a lack of understanding of the appropriateness of practiced tightening working conditions. More than once, shift superiors presented to Rosneft's management proposals for improving the performance of gas stations. Here are the judgments of these specialists:
- imperfect system for receiving invoices;
- the presence of the union in the company is imperceptible;
- outdated cash programs;
- far from perfect metroststock;
- lack of workers at gas stations and a surplus of inspectors.
Reviews of cashier managers at gas stations
Judging by the reviews of cashier managers, Rosneft owned fueling stations, prior to the partial privatization of the company, had a wider official nomenclature. The staff included both cleaners and security guards. At the present time, the duties of cashiers, in addition to accounting for fuel sales and cash proceeds from its sale, are charged with cleaning the territory and premises. At the same time, cashiers communicate with customers, promote promotions and engage in bonus programs. It is noteworthy that there are no chairs in the box office, because by the will of the cashier managers, they were obliged to work standing up. Cashier managers note in their reviews that despite such changes, cashiers' salaries decreased compared to 2012. The following provisions can be distinguished in cashier reviews:
- there are more and more responsibilities (both the cashier, the cleaner, the cook, the janitor, the storekeeper, and communicating with customers), but the salary is not growing;
- the employee himself has to “knock out” the form;
- shared toilet with customers;
- 12 hours on foot;
- young people, having experienced such working conditions, do not have to work at the gas station.
Reviews of technical specialists (refueling) gas stations
It’s no secret that Rosneft’s gas station is comfortable for car enthusiasts thanks to the work of technical specialists (refuelers). The latter also advise clients on the services provided. Depends on the qualified work of the refueler:
- bandwidth (to serve a maximum of customers in a limited time);
- Compliance with the technological nuances and requirements of the instructions in the work;
- maintaining order on the territory.
In addition, the tanker:
- informs the operator about inaccuracies and malfunctions of the equipment;
- once a day measures the groundwater level in the mines of fuel storage tanks;
- provides order when refueling vehicles.
The feedback from Rosneft’s refueling technicians also indicates that the company’s administration is following a dead end to tighten requirements for gas station employees, while ignoring the fact that work efficiency is not increasing. Employees complain about the passivity of unions in protecting their labor rights, which, in their opinion, are violated. On employer rating sites, they rate work on average by 2 points.
Conclusion
Reviews of Rosneft's refueling of drivers indicate compliance with the service order at the gas station, and the merits of the fuel purchased. Admittedly, for the most part, motorists identify the company as one of the best. A potential customer can quickly, simply being on the road, get reliable information about the nearest gas station. Arriving, he will be of high quality and promptly serviced.
However, Rosneft gas stations in Russia deserve a lot of reviews of a different kind. They are written by employees of the gas station itself on the employer's rating sites. Such a characteristic should alert any businessman. But at the same time, timely and guaranteed salaries are noted. Employees note the tough manner of communication between managers and subordinates, arrogance, and indifference to their needs and requirements, cultivated over the past few years.
However, it is worth hoping that the people who manage this largest company will make adjustments to the personnel policy regarding employees of the Rosneft gas station network.