Users who constantly order goods from the Aliexpress website often need to write messages to the seller. Buyers can check the availability of things they like or other parameters of the lot, which are not in the description. However, new users of the site are not always notified about how to write to the seller on Aliexpress. There are four ways to contact the store owner.
How to write a message to the seller on "Aliexpress"
The buyer can communicate with the seller via chat on the pages of the lot description and product order, email and TradeManager. In correspondence with the owner of the store, it is recommended to use English.
Chat on the lot description page
In order to ask the seller a question, you need to click on the “Send message” button. Then you need to type the text in full in English. If necessary, you can use free online translation services. User cannot enter more than 3000 characters. Next, upload a photo and click on the “Send” button.
The response letter can be seen in your account. To read it, you need to open the "Message Center" section. There you can continue the correspondence.
The buyer receives messages from stores with a good rating within 2 days. It happens that the seller does not respond for more than five days. In this case, it is recommended to look for another store.
Chat on the order page
How to write to the seller on Aliexpress using this method? To do this, you need to purchase at least one thing. Next, go to the page with a detailed description of the order and leave a message in the comments box.
Usually, users ask questions about the availability of a lot, and also specify the color and size. A user dissatisfied with the quality of the received item can attach a photo to the message. If the dispute escalates, correspondence between the buyer and seller will be used as evidence.
Email
In order to find the supplier’s e-mail, you must open the order page or store contacts. Next, copy the address and paste it into the message recipient line. Communicating with the supplier via email can be time consuming.
How to write a letter to the seller on Aliexpress using TradeManager
The most convenient way to communicate with the store owner is through correspondence through a special program. TradeManager application works on mobile phones and PCs. The user can create a group and add selected sellers to it. The program implements the ability to exchange an unlimited number of files, as well as send text of any length. The application has a button for making video calls.
You can download the program at trademanager.alibaba.com. Before downloading, you must select the OS. When entering the application, you should specify a personal identifier on the Aliexpress website. The user can find out the ID by opening the Alibaba forum page. However, before this, you must log in to the Aliexpress website.
After authorization is successful, you can enable the automatic translation of received letters into Russian. The user needs to click on the “Chat” button in the “Settings” section. In the drop-down menu, select the item “Translation”, switch the interface to Russian and save the result.
Starting communication with the supplier in the program
How to write a seller on Aliexpress using the TradeManager application? To do this, open the lot page and click on the “Chat now” button. Users expecting an immediate response should be aware that the provider must be online. A yellow emoticon indicates that the seller is online.
Even if the supplier is not on the site, the user can send him an email. The next time you log in, the seller will see a message. The program menu is completely in English. Therefore, when adding contacts to your favorites list, some users may have difficulty.
How to write a seller on Aliexpress, if the supplier asked to contact him through the program? To do this, copy its ID, open the “Contacts” tab and click “+ Add” at the bottom of the window. Next, you need to specify the identifier and click on the "Search" button. Then you need to click "Add contact" and confirm the action. After that, you can begin correspondence with the seller.
Seller complaint
It so happens that it is not possible to solve the problem with the supplier through an open dispute. Then users have to think about how to write a complaint to Aliexpress about the seller. To do this, open the "Help" section. Further, in the pop-up menu, it is necessary to mark the item “Submit a complaint”.
After the user determines the reason for contacting technical support specialists, he needs to fill in the fields of a special form. Having described the situation, click on the “Send Complaint” button. The claim will be considered shortly.