Work in the delivery service is very popular today, especially among ambitious young people. A courier is not just a person delivering parcels, but a trained specialist who has certain skills and can quickly and efficiently bring a parcel or correspondence to the specified address.
About work
At first glance it might seem that it’s easy to work as a courier - I took the package and brought it where I needed. However, everything is not so simple here, since the courier service employee has a great responsibility, including material. After all, he must deliver the order on time and do everything necessary for its safety. Therefore, in modern companies engaged in the delivery of goods, parcels or correspondence, there are certain courier documents that specialists in this field deal with.
Individual order
Every day, starting to perform duties, the courier receives from the coordinator a list of orders that he needs to fulfill. This document is considered internal and has the name "individual order". It is filled by the dispatcher. Such a list is not just a list of customer addresses, but also the most complete information about a particular order. The customer’s contacts are indicated here, including the mobile phone number, address, time when it is necessary to make delivery, as well as some additional requirements from the customer.
The order represents the individual route of each delivery service employee. When compiling this document, the coordinator develops the best option for the courier to move with an orientation on the conditions of all available orders. By checking the route sheet, the courier is able to deliver the cargo as quickly as possible, without material and time losses.
Experienced specialists in this service sector advise the following. Before you begin, you need to study the route issued by the dispatcher. Ideally, you need to mentally evaluate the actual effectiveness of such a plan. There is a possibility that the courier, better knowing a particular area of ​​the city, can independently lay a more efficient and convenient route. If the area to which delivery is necessary is busy, then it is better to develop a route on foot. Delivery of documents by courier in this case will be as fast as possible.
Waybill
As mentioned earlier, the courier as a delivery service specialist bears liability for the parcel. This means that in case of damage to the goods, loss of a letter or other correspondence, as well as loss or deformation of a valuable cargo, the courier must reimburse its value as determined by the online store, customer or client company.
In order to protect their employees and prevent the possibility of fraud by unscrupulous customers, the delivery service provides the courier with special documents - invoices, which indicate the cost and name of the product or product. After delivery and receipt of payment, the courier provides the customer with an invoice where he must put his signature. This is a confirmation of the proper execution of the order.
An exception is orders that have been pre-paid by bank transfer or electronic payment. In this situation, the client verbally confirms the integrity of the delivered package.
Order form
This is another courier document used in his professional activities. The purpose of the order form is almost the same as that of the invoice. Moreover, these two papers must be handed over to a specialist before being sent for delivery of the parcel.
In the order form, the dispatcher should display all available information about him. If we are talking about any product, for example, small household appliances, then in this document the coordinator indicates the size, weight of the parcel, the cost of the goods and other characteristics. The courier hands the order form to the client for signature after delivery has been completed by the courier. This is considered confirmation that the specialist has fulfilled his obligations to the customer and the last result is satisfied.
It should be noted that the order form must remain with the delivery customer. This is necessary so that when disputes arise, he can file a complaint. For example, if the client after leaving the courier finds any defects on the delivered goods.
What is the courier documents for?
All of the above documents is the minimum set of papers that delivery service specialists work with. They are designed to make couriers work as efficient and comfortable as possible. Documentation is also needed in order to protect employees in the event of adverse situations.
In addition, it must also be remembered that activities in the delivery service require regular reporting to the coordinators. The report is another internal document filled out by the employee on his own and providing the coordinator with information that confirms the conscientious performance by the courier of his work.
Work with documents in this field of activity is daily, but experienced specialists warn that you should not destroy orders and invoices immediately after receiving a customer’s signature or transferring it to a dispatcher. Just in case, they should be stored for at least a month. If invoices are sent to the coordinators immediately after delivery, it is recommended that you make copies of them.
Document Delivery
The delivery service specialist is responsible for the transportation of not only parcels, but also documentation. This implies the delivery to the destination of business papers, letters, packages, books, etc. in accordance with the recommendations of a senior employee, as well as their receipt from other organizations. At the same time, the courier should be familiarized with special (professional) information: the rules for accounting, delivery and storage of paper for its intended purpose. He should also be aware of the location of the facilities served.
In general, the courier follows the same rules when transporting documents as when transporting parcels and valuable goods. For reporting and coordination of actions, he is issued the same documents that need to be filled out and other necessary actions taken in accordance with the regulations.
Courier working conditions
The list of functions performed by an employee of this kind of company includes:
- Delivery of any correspondence and cargo in accordance with the instructions of the manager, which may be the director of the enterprise or the head of the courier service.
- Developing your own driving route.
- A careful study of the location of the recipient, negotiations with him by phone, clarification of the time convenient for the meeting.
- Registration and receipt of a power of attorney from a person in charge.
- Proper execution of documents for delivery.
- Timely execution of all instructions.
Schedule
In addition to the above, the employee has a specific schedule for the distribution of documents. The courier, like all employees, should have a convenient schedule, including a lunch break. Salary may be fixed, or may depend on the number of deliveries made by the courier.
Courier service in Moscow
It should be noted that courier services in Moscow allow all residents of the capital to save their time and money, which makes life much easier and more enjoyable. In addition, in this century of constant rush and high speeds, courier services allow everyone who uses them to save their nerves and strength, which is also very important in the modern capital.
Speaking specifically about the delivery of documents by courier in Moscow, this takes into account the huge difference in life compared to cities in the periphery. Sometimes people simply simply don’t have time to go on their own to get the necessary goods or documents, and sometimes to cook dinner. Therefore, the work of the courier with documents in Moscow is very in demand.
Almost every Moscow online store, cinema box office, pizzeria and travel agency cooperate with organizations that provide courier services. Using them in the capital or in another city of the country, each client eliminates the need to stand in line and spend precious time.
In Moscow there is a wide variety of courier services, but the principle of their work is identical. Delivery rates may vary slightly, but in general, the principle of operation is approximately the same.