Sometimes situations may occur in which the laptop does not turn off through the "Start". In this case, you need to know how to solve this problem. This can happen on all operating systems, so we decided to talk about this difficulty, as well as its resolution. After going to the "Start" and pressing the "Shutdown" button, the computer may just freeze or the screen will go blank, but the computer still remains working.
Software issues
The most common reason why a laptop cannot be turned off through Start is software or hardware problems. For example, hardware problems can occur immediately after installing new drivers or updating them. This problem may occur if you connect a new device. There are programs that simply prevent the computer from shutting down, as special services are involved. We’ll talk about them today.
How to do it fast
If you need to immediately turn off the laptop, but through the Start menu it simply refuses to turn off, then you can turn it off manually. To do this, you just need to hold the power button until the laptop is turned off. It usually takes 5-10 seconds. However, we do not recommend that you often use this shutdown method, as it is actually dangerous for your device. But if there are no other shutdown options, then use the above.
It also happens that the computer through the "Start" shuts down for a long time (this process can take more than 20 seconds). In this case, you will need to find all the programs that slow down the shutdown of the laptop.
Main menu
Let us now turn to a question of the following kind: the laptop does not turn off through the Start - what to do first?
First, let's deal with the power management of your device. This option is suitable not only for a laptop, but also for a personal computer, which completely refuses to turn off via the Start menu. Also, the above method is suitable for all types of operating systems.
Control Panel
First of all, you need to go to the device manager of your computer. We recommend that you use the fastest way to go to the device manager. To do this, simply press the Win key and hold it, then press the R button on the keyboard, and a window will appear in front of you, in which you need to enter "devmgmt.msc", and then just press the "Enter" button.
After getting into the device manager, you should find the section “USB controllers”. Pay attention to devices such as “Root USB Hub” or “Generic USB Hub”, in most cases there are several. For each such device, you will need to perform special actions, which we will now describe below. Immediately click on the selected device with the left mouse button, then right-click and select the “Properties” tab - it is located at the very bottom. Next, a new window will appear in front of you, where you need to find the “Power Management” tab. Most likely, a checkmark will be installed next to the inscription “Allow this device to be turned off to save energy”, you need to remove it. After the checkmark is removed, you definitely need to save these settings. Now you should try turning off your laptop through the Start menu. But if the laptop does not turn off through the Windows 7 “Start”, then you need to try just restarting it and try turning it off again through this menu.
In most cases, this solution to the problem helps, of course, if you did everything correctly. If your laptop still doesn’t turn off via Start, then let's look at the second solution to this problem. Turning off the laptop's power through this menu may be interfered with by programs, as well as some services that simply do not want to turn off automatically, but a solution to this problem can always be found, and now we will tell you about it.
Application Failure
The laptop does not turn off via Start (Windows 8 or 7), possibly due to the fact that after clicking the “Shutdown” button, all program processes start to turn off, and one of them or even several do not respond to these actions, therefore eventually the computer just freezes. The easiest and most effective solution to this problem is to identify problem programs and services that may be on your device.
In order to identify such programs, you will need to get into the system stability monitor, and this is done simply. In order to open monitoring, you need to go to the control panel and then open the support center. In the new window of this center, select the “Maintenance” tab, and then select the system stability monitor. If your laptop does not turn off through Start, then in this section you can see all the crashes and fix the necessary parameters.